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April 2024 by B. Mc.
Miss Amie was a delight to work with!
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April 2024 by J. Marie
Money was stolen from my account and I reported it right away to be told there was nothing to be done. First bank has failed once again. They charged me over draft fees for charges that weren’t supposed to process on my account. I made a stop to those charges and was still charged a fee anyway. After explaining what happened. Even when funds were returned, they kept the fees on my account. First bank charges fees yearly and $10 for a debit card? Never heard of that. They’re Worst bank l have ever dealt with.
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February 2024 by Kaylee Klinger
Epic Fail: First Bank - The Three-Ring Circus of IncompetenceTitle: Frustration Galore: A Nightmare of Failed DepositsRating: ⭐️☆☆☆☆Prepare yourself for a tale of unparalleled frustration and ineptitude as I recount my recent experience with First Bank. In what can only be described as a circus of incompetence, I found myself driving to not one, not two, but three different bank branches, only to discover that each and every ATM at these establishments was as useful as a screen door on a submarine.The sheer audacity of First Bank to force customers into such a ludicrous scenario is mind-boggling. In an age where convenience is paramount, this bank seems to revel in taking its patrons on a wild goose chase. Three branches, three attempts, and three colossal failures.Let's start with the inconvenience of physically visiting multiple branches. Who in their right mind still thinks it's acceptable to subject customers to this kind of archaic ordeal? In an era where technology is supposed to simplify our lives, First Bank appears to be living in the dark ages, blissfully unaware that other banks have moved beyond such preposterous practices.Now, let's talk about their ATMs – or, as I like to call them, the "Deposit Deniers." After making the effort to drive to each location, I was greeted by ATMs that seemingly scoffed at the notion of accepting deposits. It's 2024, and apparently, First Bank missed the memo that modern banks have ATMs capable of performing basic functions. The complete lack of deposit functionality is not just an inconvenience; it's a spectacular failure on their part.In conclusion, my adventure with First Bank was a masterclass in how to alienate and infuriate customers. The trifecta of driving to multiple branches, encountering non-functional ATMs, and navigating the entire ordeal without any support showcases a level of incompetence that is truly awe-inspiring. If you value your time, sanity, and basic banking expectations, steer clear of First Bank. It's a three-ring circus you won't soon forget – for all the wrong reasons.
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December 2023 by That_ H!ppie_Kira
Very very rude teller. She seemed very angry and irritated to just do her job. I've never had a problem and been going to this bank for 5 years and now I don't wanna go back.
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October 2023 by Devin Atwell
Dear Jayesh and Amie,I want to express my heartfelt thanks for your exceptional help and going above and beyond in assisting me. Your dedication truly sets First Bank apart.Highly recommend. Just going in and having a person face to face. Assist you then calling customer service
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January 2023 by JP cdcollection
One of the worst companies I've dealt with. They didn't want to make my escrow payment, when all of my payments were on time and I'm full, because it was hard. Even though it's in the contract and illegal for them to not make the payment. They do not care about customers at all.
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December 2022 by Ariana Pena
I love doing online banking but every time I’ve gone in person I’ve been judged by staff I’m not sure if it’s because I’m young but the staff was very sarcastic with me on top of that one of the ladies there went on to take 10 minutes to cash my check without acknowledging me once or telling me what was going on then she proceeded to call over more workers trying figure out if my check “was real or not” which makes no sense considering I cash the same checks from the same employer online all the time overall I do love online and other first banks but this was a let down.
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July 2022 by Carson Jones
I'm not usually a big review leaver unless I'm upset but today I was quite pleasantly surprised when I got the sweetest, kindest, and most helpful young man. Count yourself lucky if you get Blake, he's new but did such a terrific job helping me with an annoying task! Thank you so much Blake! I hope to get him again!
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June 2022 by Michael Kozemchak
They refuse to fix their atm. Every time I come here I have to go in to deposit my money. Every single time without fail.
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June 2022 by Rick Clauder
I’ve been a faithful 1st Bank customer for over 20 years. But despite the large on deposit they’ve remove the change counters at my bank and forced me to go miles away to deposit my change. Instead of their employees counting my change for deposit they now make me do it myself. I spent about 20 minutes of my time doing the work. As a customer I’m saving 1st Bank from actually hiring workers that did this in the past. So if things don’t change I’ll find a bank were I don’t have to do the work.
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May 2022 by Kellan Langfield
ONLINE CUSTOMER SERVICE REVIEW:I have had several “financial emergencies” over the last year or so and typically need help late at night. Every customer service rep I speak to is beyond friendly and understanding. The gentlemen who helped me this evening was absolutely wonderful! He informed me the options we had to fix the issue and informed me of some of the negative concerns regarding our plan of action. Cannot thank this man for helping me, and being kind enough to relieve some financial anxiety. Please thank the customer service team, they’re absolutely killing it!
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February 2022 by Adrian Michalicek
This branch of FirstBank seems to be stuck in the 20th century with no interest in catching up to other banks or even just to other branches. My experience with them over 20+ years has been nothing but a repeated display of incompetence and I am usually forced to go elsewhere to solve the problems they create.Good luck trying to establish a trust account here that is accessible through online banking or any 529 College Savings Accounts. I went through two weeks of a comedy of errors before it finally worked and even now it requires a shuffle between multiple accounts. I don't dare ask them to try to fix it!Even worse, in a staggering display of waste, they also expect you to bring in a complete printed hardcopy of ELECTRONIC documents before they will notarize the signature page. Rather than verifying it in electronic form, they expect you to print and bring in literally hundreds of pages of a document they're not even remotely qualified to understand, just so they can pretend to glance over it before matching your name in the signature block on the last page. Then you have to go shred all of it. The entire purpose of an electronic document is to NOT print it out!!! Just today, they would not notarize the signature page of a standard two-page electronic document generated by the state that was easily accessible online for review and only requires the signature page to be uploaded. Quite simply, the first page could have been printed right there, but the branch manager, Mack Lewis, made it clear that his branch would not consider any other solution in support of a long-term customer. Instead, I went to the branch at Sheridan Crossing on 120th Ave and they had no trouble reviewing the electronic form before notarizing the last page.Good luck with any task here beyond basic services. You may want to just drive to a better branch and save the headache.
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November 2021 by Bruce Beck
Good service.
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September 2021 by Geraldo Arnoldo
Friendly staff, always ready to help. For notary services might want to call ahead to avoid waiting. It's always easy to arrange. Drive through is fast, never takes more than a minute or two.
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August 2021 by Troy Ulrich
Most of the people are awesome here and I am always made to feel welcome, with many remembering me by name. As a whole, I think 1st Bank goes beyond any other bank in customer service. Several times in the past I have received a call from a representative of 1st Bank inquiring if a charge was valid, because it did not match my usual spending behavior. Twice my debit card stripe has been captured for fraudulent purchases, and both times 1st Bank noticed the fraudulent charges, contacted me, blocked those charges and issued me a new card immediately. I don't think most banks would have been so responsive!
