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December 2023 by Meredith McLain
These guys were prompt in my short notice request. Mario was professional and his team cared for my furniture, were efficient and polite. Would 10000% use again and will recommend to my friends!
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November 2023 by Carol Oneill
These two guys worked so hard, and they were very polite. I wouldn't hesitate to use them again. Thank you so much
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September 2023 by Lakshmi Light
Number one: they were 3 hours late. When they did finally arrive it was two teenager boys with zero customer service skills, who quickly mouthed off to me. They were only supposed to help me move boxes from one apartment to another apartment two buildings over. I asked them to get their dollies and load them with boxes to take with us while I could showed them where we would be moving boxes to. I asked them three times to please get there dollies and load them and neither boy acknowledged my request or moved to get the dollies. Was it because it was raining outside? If so, that would be the moment they could ask to renegotiate the start time so they could wait out the rain. They did not do this. Instead, they ignored my attempts to get the job started and show them where they are moving things. I finally gave up I'm asking them to get a load of things together for our first trip over and just started walking out the door with what I had gathered in my arms. At that point, one kid picked up a small lightweight shelf to carry over. I asked him to please use a dolly so he could be efficient and stack things on it and or dave his strength for the large job ahead. He glared at me and said nothing 'I just want to carry it' with an attitude. Because of his clear lack of understanding of how to move efficiently, I let him know at that point that it was important to me for him to stack boxes on a moving dolly when it came to moving boxes rather than moving them one at a time. He glared at me and said with an incredible attitude " So you're going to tell me how to do my job?!" I have never experienced such a lack of professionalism and hostility from someone I'm supposed to be paying to work for me. I was understandably pissed, told them it was unexpectable and called there boss. The boss said that I was rude too and so he wasn't going to speak to them about apologizing or being more professional to me. I showed them Nothing but professional, courtesy and clear and direct communication, until their hostility became unbearable. He said there was no one else to take their place, so I again asked him if he would be willing to have a talk with the boys and ask them if they would be able to be more courteous and respectful and finish the job they had promised to complete. He ignored that request and then said spoke to me about how they had no one to take the boys place. At that point I got very frustrated with him because he had not addressed my request: to speak to the boys and have them complete the job they had agreed, adequately and professionally. At this point, as I try to get him to acknowledge my request, he began speaking over me over and over again. He refused to acknowledge my request and then said something extraordinarily unprofessional rude: that he understood why the boys were rude to me based on how I was speaking to him. If you get an upset customer service call when your employees have been out of line and unprofessional, it is your job to help relieve the stress and upset of the client and make amends. Amends. The supervisor/ family member of these boys did not do any of this. He was just as bad as them.Machismo is a well-known issue and unfortunately, the manager/ adult family member in this business all showed an incredible machismo to me. If you are a single woman, do not hire this company unless you would like to have them back talk and be rude to you as well.If you're a man, I'm sure you would get better service with these boys/men.
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August 2023 by Daniel Livsey
I used this team to help load a rental truck for a one-way move out of the Westminster area. The team did not appear as professionally dressed as other companies, but that was not of great concern to me. The issue was the façade they presented of properly packing my truck, only to find out on the other side that all of the boxes marked FRAGILE were stacked on the bottom of very heavy boxes, crushing our kitchenware inside. Additionally, our kitchen table was poorly mishandled and two legs snapped off, rendering the table completely unusable. Finally, we multiple nightstands damaged and torn, which will need replacing.I have been TRYING to contact this company for weeks now (we moved in early July) with no meaningful feedback. I sent the same photos I have attached here, and have received radio silence.This is absolutely appalling, and I wouldn't recommend them to anyone. This was horrendous service quality, but they do know how to sweet talk you to make it seem as they know what they're doing.Different movers we used on arrival said it clearly looks like the people that loaded the truck (Genesys) just hires people to do this as a side job, not people who actually know what they are doing. Don't let this happen to you, and go with another provider.
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August 2023 by Byron
Avoid this company. The movers showed up and didn't seem like they wanted to work. I kept catching them standing and talking. One of the movers spent 15 minutes in the bathroom. I had to repeatedly ask them to come and get more items and move them to the truck. If I didn't say anything thing they would just be standing there doing nothing. It got so bad that I just started moving boxes myself. One of the worst moving experiences I have ever had.
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January 2023 by K Omernik
Duane and crew were courteous; however, they had never moved a grand piano and struggled to move mine resulting in damage. The standard 60 cents per pound for damage is nowhere near enough to cover repairs. Lesson learned: hire a professional piano moving company.
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January 2023 by Laura Gaddis
I would rate 6 stars if I could. Mario and his team were nothing short of amazing!! They were communicative, on time and they hustled!! They were able to move us into our new home so quickly and seamlessly and I will definitely be using them again! Thank you again for all your help!!
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January 2023 by Gabby Giles
Tyler and Bryan were amazing! Super nice and got everything done quickly and efficiently. Will absolutely be using them again!!
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January 2023 by Ashton
The quickest movers I’ve ever used. I would recommend them to anyone!
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January 2022 by Linda Putnam
I ended up needing the team to return for a second day. They were fantastic in working with me. The team was very professional they were very fast and yet protected my furniture. I appreciate how hard they worked and kept things moving along. I highly recommend you hire this team.
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January 2022 by Sarah Carson Brunelle
Movers showed up early. Worked very hard and efficiently. Both men were friendly, courteous and helpful.
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January 2022 by Theresa Sweetwine
This four star rating must be a lie. There's no way a company that has four stars is unprofessional like this. We had movers set up to arrive between 8:00 and 9:00 a.m. after they were 30 minutes late I called to find out what was going on and got no response from the company and had to call the third party service that I went through just to find out that the movers never showed up to work today because of supposedly having covid. Whatever the case is we should have gotten a call ahead of time from them. Very unprofessional. They need to hurry up and refund my money
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January 2022 by Eric Whitfield
Moved us from Loveland to Cheyenne. Showed up on time with a truck and crew ready to go. They hustled and packed everything just right. And they were hundred$ less than the national movers.
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January 2022 by A M
This team was amazing! They unloaded a very full pod in 2 hours. They were very careful of my belongings, and even managed to haul heavy furniture and a washer/dryer up a narrow staircase without doing any damage to the drywall. Highly recommend them!
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January 2022 by A S
The guys did an amazing job!
