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September 2023 by Laura,Javier Rodriguez, Barraza
I have worked with Daniel Lopez on many transactions.Easy to work with and very responsive!Thank you
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September 2022 by Red Dragon
If you work 8-5 like a lot of people you cant cash a check unless you get up and go do it before noon on a Saturday. Not being able to use the physical bank makes this place pointless I can use cashapp if I want to do things online.... definitely switching to a new bank
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September 2021 by Robert Tovar
Worst bank ever
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September 2021 by M E
I have been with this bank since 2001. I have survived multiple ownership changes, and the bank has been through a lot. The staff are great people but the banking here truly sucks. I have multiple business accounts and can't even use my business card for online transactions as they are blocked for fraud. Then the fraud department gives you a runaround to talk to the bank, whom are, of course, not currently available.Do NOT bank at this bank. Take your money elsewhere as this is truly not the bank it once was.Signed,A Very Disappointed Customer
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August 2021 by Jesse Rose
I was a customer of guaranty bank for over two decades .. I loved the small local bank feel with a emphasis on customer service. When the bank was sold I decided to give it a try. I regret that decision. It has been issue after issue.. when i contacted customer service I was told different answers to my problem every time. I was made to feel like an inconvenience instead of a customer. When I asked to speak with a manager , it was days before my call was returned and still no clear answer to my issue. I decided to reach out to local banks and credit unions. I was pleasantly surprised with their willingness to help. I made the choice to move on from independent. I couldn’t be happier with my choice..
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August 2021 by Rajendra Narsai
Very friendly staff. Doing business with them since last 6 years. Great service. Keep it up ❤
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July 2021 by Swaggy Z3
Terrible place. Terribly ran. Only opened a account here because my mom has one here. Do not open a account here. Not worth it.
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June 2021 by Bethany R
I have banked here for years. The teller I dealt with today was completely unhelpful and frustrating. Not impressed at all.
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April 2021 by J Rose
I was a customer of guaranty bank for over two decades .. I loved the small local bank feel with a emphasis on customer service. When the bank was sold I decided to give it a try. I regret that decision. It has been issue after issue.. when i contacted customer service I was told different answers to my problem every time. I was made to feel like an inconvenience instead of a customer. When I asked to speak with a manager , it was days before my call was returned and still no clear answer to my issue. I decided to reach out to local banks and credit unions. I was pleasantly surprised with their willingness to help. I made the choice to move on from independent. I couldn’t be happier with my choice..
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February 2021 by Jaya Narsai
Very friendly staff. Doing business with them since last 6 years. Great service. Keep it up ❤
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October 2019 by LIL. J
Terrible bank! I deposited cash into the ATM and they’re trying to tell me it takes 2 business days for it to show up in my account. They also are trying to charge me $5 for a cashiers check when I’ve been a customer for 5 years. I will be opening up a new account elsewhere because this bank and all the employees are a joke ! Save yourself and don’t bank here !
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August 2019 by Gabriela
Since independent bank took over it’s been horrible No Coustumer Servive. They don’t care. No one ever can help. Every transaction takes an eternity. I hate independent bank!
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May 2019 by Bryce Babcock
Jacob and Mitch always go above an beyond to bring the best value to their clients, not to mention that they both are great human beings. I highly recommend using their services in the future!
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July 2017 by MB Groenhof
I love how personable and friendly the staff are! Great bank.
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April 2017 by Sex Garza
This is the best bank. I love there customer service and they answer all the questions you have and are always with a smile on there face and the best online banking 🙂
