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May 2024 by Jessie Williamson
Having someone patient, attentive, and knowledgeable when it comes to tax matters can make a world of difference. I am so grateful for the opportunity to work with Angela at H&R Block. After using a CPA the previous year who ultimately didn't know as much as I anticipated, Angela was able to go back and resolve previous filing issues AND maximize my return for both years. I look forward to continuing the business relationship. I would recommend her to everyone!
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April 2024 by Anna Sullivan
When you first walk in you are acknowledged. That may not mean a lot to some people and I'm sure I'm showing my age here but small gestures like these are reasons why I recommend companies to others.
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April 2024 by Jessica Wolfe
Completed my taxes on 4/6 and paid for the Self-Employed Federal Return - $115, Self-employed state return - $49, Tax Pro Review for Self-Employed - $95. Peace of mind + tax identity shield bundle - $55. In addition, an out of state return - $49, was an H&R block unnecessary paid requirement that the system forced me to purchase to add to move to the next step. Hooray, taxes done... almost!
On 4/7 Michael F. contacted me for this review. He was asking me questions without letting me fully answer. He suggested I come into the office and booked an appointment for Tuesday 4/9.
On 4/9 I show up to the office for my appointment. Michael informed me that all the work I did to complete my taxes could not be accessed and Michael would have to start from scratch. He said since he already started, that would be a charge of over $400 and I would not be refunded what I already paid for. I immediately talked to his supervisor who assured me he was in the wrong and that her boss would contact me no later than Thursday 4/11 to book the review that I already paid for.
By Friday 4/12 at 6am MT, I had not heard from anyone. I called H&R Block to file a complaint which took 2 hours of my time with a case# and no resolution that day.
It is now 4/13 a week from where I celebrated my taxes being done (almost) and I'm back on hold with H&R Block. Finally, Jonathan H. comes to my rescue (with the tools he had of course). I asked to remove the pro-tax review so I can complete my taxes without the extension and was informed all of my 20+ hours of work would be deleted and I would have to start over. For my issues, H&R block refunded me $95 (still pending processing) so far. Since there was nothing else I could do but leave the tax pro associated to not lose all my work, I was forced to file an extension. After filing the extension, I asked to be assigned a tax pro that is not in this office. Unfortunately, their system is currently unable to reassign me. I was assured that someone would be in touch with me by 4/17.
I'm submitting this review hoping it will ensure someone actually gets in touch with me to resolve this issue.
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March 2024 by Cassie Cowan
Michael F. is an amazing tax analyst! He helped us with our first year of complicated taxes and we could not have been happier. The staff at this location is friendly and efficient with appointment bookings. This was our first time using H&R Block after doing our own taxes for years, and we will be long term customers now thanks to Michael and the team there.
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March 2024 by Dawn Hessheimer
My tax professional at H & R Block, Gwen Jones, has always been very helpful in filing my taxes. She has always gone above and beyond to provide me personal, yet professional expertise in tax matters. It is a pleasure to work with her.
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February 2024 by Bobbie White
Fast, friendly and helpful.
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February 2024 by Nicole Champlain
I've been going to H&R Block for years and this was the best experience and I highly recommend Steve.
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February 2024 by Patricia Ceja
Unfortunately I have to give a bad review. My case was handled horribly. My initial appointment took 3 hours and was still not completed. My tax rep was a very nice woman but seemed to know nothing about what she was doing. It should have not taken 3 hours and then incompleted. The next day I was assured everything was taken care of which was not the case. My taxes had not been finished or submitted. I spoke with a gentleman today because I had a gut feeling something was wrong. And it was. My taxes had not been submitted. It's been an awful experience. I am being charged almost $500 for this service when the service provided was inaccurate. I would have done them myself if I hadn't been referred to H&R block giving out the "$2500" loan card. I only received $250. It's a very sad situation and I'm mortified with this experience.
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February 2024 by John Murphy
Angie is the best hands down. You want your taxes done right, go see Angie.
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May 2023 by Evan Williamson
My agent Steven was great, I experienced doing taxes as good as doing taxes could be.
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April 2023 by Ben Bennett
Easy to book easy process
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March 2023 by Chattown423
I have filled 2 tax returns 2021 and 2022 and still waiting on 2021 why and now 2022 and filled electronically you say it takes 21 days he'll its been over a year for 1 and a month for the other what the
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March 2023 by Robert Hosier
Great place the new person I got this year because my old guy took the year off after 50 years of doing taxes I have always done my taxes at this place
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February 2023 by Abraham Ramirez
Very professional, We have Used H&R block for the past 4 years
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August 2022 by Brandi Felix
Great place great people.
