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January 2024 by Nathaniel Crutcher
I tried calling the phone number on the main Key Bank website to ask about setting up a business checking account. None of the numbered menu options seemed relevant. After three minutes of trying different things, I gave up. It seems like they really don't want you to talk to a person.
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November 2023 by Courtney Keegan
I am semi-new to credit so I called this branch to get a new credit card set up and negotiate my balance and interest rate and everyone I talked to was so helpful I believe that the first two people I talked to were a woman that explained everything and helped me decide on what to to go with. I also talked to a man (I believe his name was Oscar or Hector tbh I'm terrible with names) and the last person I talked with that was very patient with me and answering my questions in regards on what to do to best help me with graduating from my secured card. Lane is amazing and a wonderful person and branch manager. This whole branch just feels all together more helpful and put together in comparison to the other branches I've visited. Lane, Hector (I think) and I think her name was Maryanne are the best of the best. Higher up management should really take note of this branch because they are rocking it
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November 2023 by Karli Widen
Alexandra was so amazing and helpful. Really helped me out on a tough day. I will never forget thank you.
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July 2023 by Deadliest B.
This location has unfriendly workers. I don't know why it does but every other branch has friendly people working there. I have even gone to the location on Speer during a busy time and THEY were friendly, and honestly they are not usually the warmest bunch either but night and day better than this location. Luckily I almost never go to this location so hopefully won't have to put up with the mystery attitude everyone seems to have there.
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June 2023 by Sara Longoria
Opened a business checking account in 12/2022 and signed up under a promo that would involve getting a $500 bonus if all requirements were met. Everything was met on my end and when it came time to pay out the bonus I was told the banker who opened my account (Anastasia) did not put the correct promo and so they had to give it to higher ups to approve. Here we are 3 months later and nothing has been done, Anastasia and Alexandria have both promised to call me back with an answer and I keep getting the run around. Hands down would not recommend this bank.
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May 2023 by Suchana Angbuhang
I used to go there and one of the staff named Carlos was so nice
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February 2023 by M N
This branch is the best. All staff is helpful from Lane Hart years back, to Anastasia and most recently Alexa and Carlos. Carlos Miramontez Really went out of his way to solve a problem that I haven’t been able to get solved for a year! There is a challenge with a hierarchy inside KeyBank system when you have Accounts in different states. This became a significant issue in attempting to visually see some data.In addition he has taken a lot of time to research another issue in regards to one of my family members loan accounts and the way a fixed rate loan has the interest and the principal distributed each payment. She was able to request an amortization schedule so we can look into it further.He did all this at the end of the day on a Saturday and I could tell that he was recovering from a cold.He is very sharp, smart and a problem solver. In addition he was greeting people coming into the branch and it was nice to see him great some of the Hispanic clientele and their native language.Impressed , grateful and appreciate this team! Thank you !
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February 2023 by Brianna Wilcox
Everyone I spoke with was so nice, and helpful. Really enjoyed my banker Steelan, she was very nice. Amazing customer service!
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January 2023 by A Pro
I work with a personal banker over at keybank off of orchard parkway in Westminster Colorado. Her name is Alexandra Bink. I have had problems through out my life financially. After working with her. And listening to the advice she had guided me through my credit has shot up almost a hundred points. I have a secured credit card. A savings account. She is always there with any questions I have and she personally wants the best for me and to see me through the best options for me financially. I have never had the help in the positive way to set me up on a good financial track like the way Alexandra Bink has set me on. I felt with other banks and people they were out for themselves and their needs. I give Alexandra Bink five stars and a great review for everything she has done for me up to this point. Thanks Alexandra Bink your awesome!!
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January 2023 by Guero Sanchez
My name is Gerardo Sanchez. I have been introduced to key bank by Alexandria bink and I really appreciate everything she has done for me. She has gone above and beyond to meet my needs and everyone else's needs as well. Her personality is amazing and she really knows how to make sure you understand something when you need something explained. She's a miracle worker and she really makes key bank look good. If I could, I'd recommend everyone I know to go and work with her, because she will be the best and she will leave you amazed.
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January 2023 by Guero
My name is Gerardo Sanchez. I have been introduced to key bank by Alexandria bink and I really appreciate everything she has done for me. She has gone above and beyond to meet my needs and everyone else's needs as well. Her personality is amazing and she really knows how to make sure you understand something when you need something explained. She's a miracle worker and she really makes key bank look good. If I could, I'd recommend everyone I know to go and work with her, because she will be the best and she will leave you amazed.
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June 2022 by Nthan Kuehn
This bank is holding our accounts hostage because they think a Hispanic male and a white female deposit money of large amounts cause we own a construction company and now have all our accounts frozen even though all the deposits have always cleared and now say it’s a fraudulent and won’t release our accounts every body keeps side stepping giving us numbers to call any one the ppl that wrote us checks have callled key bank their finical instructions have also called and confirmed all the checks we deposited are legitimate and they still won’t release our accounts we have reported them to the occ and they keep avoiding everyone’s calls and emails
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May 2022 by *D M (Dee)
I have been Banking with Keybank since 2009 and have been very, very Happy with the services, and products I have obtained.Since coming to this newer branch at Orchard, Mr. Carlos M, (RockStar!) has, always greeted me with smiles, great patience in our dealings, while understanding my needs and helping me obtain my goal. He helped me through some Credit repair advise that has helped me- even now, months later! His professional manner and friendly attitude has given me more confidence in banking, than Ive had in the past. Thank you, Carlos,...keep up the great work!And Anastasia, is another Rockstar who always has an empathetic ear and desire to help problem solve or just accomplish my task at hand. I also enjoy the professionalism of the tellers at this branch...and I can only say, I truly feel valued and so grateful for this group!I have banked at other surrounding locations over the years also. And without missing a beat, have received - all the same, valued, exceptional service!I absolutely Love my Keybank! I VIVIDLY remember my 1st experience with a Mgr (Chad) at Keybank on 104th. And every banker and Customer Specialist since has been at superstar level with my needs!Thank you, sincerely - to all the Rockstars of Keybank!Debra M. ?
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May 2022 by Brian Pope
Carlos has been a complete Rock Star for me! He's helped manage my business and personal accounts, finalized a HELOC, and got me statements to help close out divorce proceedings. Thanks So Much Carlos!
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January 2022 by Raylene Garcia
Came in to set up a minor account and was helped by Carlos. Process was quick and he had an awesome attitude. I've had alot of issues with another location so I will be visiting this one now. Raelene is also great too she's always very helpful when we have questions and it's silly we share the same name ?
