-
March 2024 by Lisa Chapman
Beyond excellent customer service from every employee in the building!
-
March 2024 by bradford ader
Dillon you are the best! I I received my progressive-lenses and I was not satisfied. Dillon handled the situation with empathy and professionalism. He understood my frustration and he took the time to find a solution. He sat me down, performed an exam, and realized the glasses weren’t set up correctly for my eyes. I was able to order a new pair of glasses and I am so grateful for Dillon! I left the store with a resolution and not frustration!Thanks Dillon! Loyal customer forever!
-
March 2024 by Mike Noble
First time customers, we've had such bad luck with other eye glass vendors we thought we’d try LensCrafters. Entering the store were greeted promptly and made to feel at home. Cleo allowed us to look, but also took the time to make recommendations and brought different glasses for us to try. Once we decided on a pair of glasses, the measuring and check out were done very efficiently. In closing, I mentioned to Cleo how unhappy I was with my current glasses, she took the time to adjust them and install new nose pads. Who does that? Cleo and LensCrafters that’s who! Great job Cleo and thank you!! Mike Noble
-
March 2024 by buddy
Really nice people 10/10 made me feel welcomed
-
February 2024 by Dru Nyzio
Cleo is amazing she helped me pick out the perfect styles for me one flashy one serious and knew what I liked just by my style. The dr was great she was so informative and explained things to me that no other eye doctor has done before. I even learned about a rare eye trait I have too. Highly recommend this place even just for the atmosphere, very nice people.Dru E.
-
February 2024 by Hannah Ramos
Cleo and Carmen were great and made the experience stand out. They were very informative and knowledgeable!
-
January 2024 by Debra Baxter
I purchased a pair of glasses today at the Lens Crafters inside Macy"sThey had a wonderful selection of frames to choose from. Matt the gentleman that helped me was able to answer all my questions and made the whole process extremely easy
-
December 2023 by Guy Solis
I had cataract surgery and went into Lens Crafters, Walnut Creek, Broomfield, CO for a set of glasses. The woman who assisted me was named Chloé. She dressed professionally and had a great smile. She took care of me with ease and in very little time, which I appreciated. I loved her confidence and demeanor! She's a real asset to Lens Crafters!I received my new pair of glasses but I was having trouble seeing correctly and returned to my eye surgeon who did and exhaustive exam to conclude my eyes were in great shape but recommended an MRI. He also gave me a revised prescription. I went back to Lens Crafters and met Dillion, the manager. If there were ever a better manager on this planet I wouldn't believe it. Dillion was patient, informative and completely compliant. He effortlessly gave great customer service and took my problems seriously. One problem was a constant haziness on my lenses and particles constantly sticking to them. We determined it was the lens cleaner I got somewhere else but we went back and forth with other odd issues I had and he was very patient and reassured me that he was there to assure I got the best pair of glasses possible. I can't applaud Dillion enough. Not once did he rush the process or disregard my concerns or allow himself to be distracted.My eye problems still persist. My surgeon said he may have to give me a contact for the non surgical eye as the non surgical eye was near 20-20, best close up vision while the surgical eye was corrected for distance vision...I get a bizarre 3-D effect...! I just wanted to put this out there as Dillon and Chloé make Walnut Creek a top notch business. They gave me stellar customer service and in this day and age that is becoming rare! Thanks!
-
October 2023 by Gio Casillas
Highly recommend this LensCrafters for eye exams & glasses. Karina greeted me when I entered & kindly asked me to fill out some forms. She was very informative on the tests & guided me through the entire process. The exam was over tele-optometry and went very smooth thanks to Karina & Dr. Desai. After the test. I was helped with finding a pair of glasses that suited me. Karina & Isabelle did amazing working with me to find the perfect pair that suits me! Left very satisfied. 10/10 experience!
-
October 2023 by Brittany Bruder
After having a not so great experience at a different optometrist office I was a bit nervous coming in to LensCrafters today especially with the idea of a virtual eye exam. Everything went seamlessly. The ladies who helped me were very patient and helpful. Thank you again!
-
October 2023 by Becky's WW Health and Wellness Journey
Our Sales Associate was kind, professional, personable. Wonderful customer service. Keep up the great work.
-
August 2023 by Deb Potts
Cleo was so nice and helpful in choosing frames. The eye doctor was so pleasant I enjoyed the time with her. I really recommend this place.
-
August 2023 by Shadow Banned
If you need to get a pair of glasses with the best customer service I would strongly advise coming here and asking for Dillon.
-
June 2023 by Faith Robideau
The folks here today are just AWESOME! So helpful with finding frames and explaining all the charges. Progressives can be complicated and they explained everything so I could understand it all!!
-
May 2023 by Taylor Valdez
Have gone here in the past and have been really happy. Went in yesterday to find new frames and the woman working seemed like it was an inconvenience I was there. Was not friendly, was not helpful, didn’t smile once. She couldn’t put down the pair of glasses she was cleaning to help my husband and I. She was extremely rude and because of this, won’t be back again
