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March 2024 by Kate Davis
I Just had my first massage at ME and Rick did an amazing job! He used just the right amount of pressure and hit all the spots we addressed in the consultation. I will definitely be back to see him in the future.
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November 2023 by Laura
If I could give them zero stars, I would. It’s a complete scam. I’ve been a member at this location since 2007. after Covid, they don’t have anyone working there and you can never get in. I have so many pre-paid massages to use, but I can never get in. They don’t have any appointments available in the next two months, which is how far their schedule is open. I’ve contacted the Better Business Bureau, but they are not a member, and I am imagining it’s because they know they are awful. I don’t know when the new owners took over this location, but it is awful and I would never recommend it to anyone. Stay away! They won’t give you a refund and you have to use your prepaid massages within a certain amount of time, but you can’t get an appointment. How is that OK? If you can get in, occasionally, the staff will openly tell you how horrible it is to work here. They will give you recommendations of other places that you should go besides here. If that’s not saying something about this place, I don’t know what it is!
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November 2023 by Kate
Love this location! Booking online is hit or miss, great for same day or next day but never any availability father out. after working with the front desk I was able to book multiple appointments over the next several months and get on the cancelation list for my favorite providers.I’ve had excellent massage sessions with Liz and Jessica and I just had my first rapid tension relief plus stretching session with Israel, it was amazing!!
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November 2023 by Natosha Schiermeyer
I have so many sessions and can't even use them. I can never get in, and if I can, the therapist doesn't come in, and my appt is canceled the day of. They are barely staffed and seems like they can't keep employees. Very frustrating
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November 2023 by Tara Uren
The entire massage envy company is a total scam. They will take your money and never have appointments available. They have WAY more members than appointments AND THEY KNOW IT. I have been trying to cancel my membership here for YEARS. There is always a different reason why they can’t cancel- dont have access to your account at the location, can’t do it over the phone, need a signed in writing form which they then can’t give you or have you turn in. One location at Vista Highlands closed permanently with 3 days notice to clients AND their therapists and was charging a $15 fee to schedule appointments if you didn’t sign up at their location. I don’t even care about the credits anymore, I just want out. I will be calling my bank to cancel all future payments and possibly consulting a lawyer. I had been a member at Westminster since 2010
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November 2023 by Lisa MacAllister
I'm still a member but it's becoming harder and harder to get a massage appointment. It's great once you get a massage.
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July 2023 by BC Cornish
Rude clerk. Won’t be back.
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July 2023 by George IV
I check out all Massage Envy locations in the Denver-area. This one is little further for me but is one of my favorites. I have had great experiences working with the friendly management team, Brittany and Ivonna. I really like Israel's stretch services. I highly recommend them for anyone having trouble booking messages. I was hesitant at first but have been seeing the benefits.
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July 2023 by Monique Rys
I have been paying for a membership for both myself and my husband since this location opened. They used to have the most wonderful owners, manager and staff.Over the years I have seen changes in ownership, management and a lot of staff turnover that have really affected customer service and the ability to utilize your membership. Each time my husband and I found a great therapist they left massage envy shortly thereafter. We have not been able to schedule monthly massages and had numerous massages we did have scheduled canceled via text and/or email without explanation or an offer with new dates or times for appts. I tried to cancel my membership so they would stop taking money out of my account monthly and let me just use up the hours we have accumulated. Can you believe they actually stated if I stop paying I cannot use any of the hours I already paid for? I have paid for over 25+ hours that i have the most difficult time scheduling. I have better luck at other locations than this one. So, you pay every month and can't schedule monthly and they keep raising your membership price. Sounds like a scam. I just want to use the hours both my husband and I have accumulated and no longer be a member. They then said ok, you can cancel but have to use all the hours in 60 days. So, I said then make the appts and of course none were available. It's an impossible situation and I'm tempted to consult a lawyer. I just want the services I paid for or all of my money back for the hours I have accumulated. They refused both options.Just went online today and nothing available for more than two months.
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July 2023 by Bri Rosie
This location is great! I like that I have gotten to know the front team since they have all been there for some time now, and they always are able to get me in through their wait-list. I have also been trying the skincares services with Hailey and stretch with Israel and Kale. All are great options to use up my service units!! I've had more luck calling the clinic directly to find appts then online.
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June 2023 by Taylor Clarey
Front desk staff is very friendly and customer service oriented - especially Lourdes Osborne. Lourdes assisted me with skin care products helping me choose the right products for my skin care needs. She asked questions to customize my selection and I really appreciated her knowledge and recommendations.
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June 2023 by Corey Borck
The front desk staff was so attentive and kind, I really appreciate the first interaction to be friendly. I always enjoy my massage but it's still a little difficult to be seen on a regular basis. I'm staying a member, I just hope availability and scheduling continue to improve.
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October 2022 by Mike
what a scummy company, losing a class action lawsuit didn't change their behavior.sells monthly memberships, can't book a massage within the next two months.
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October 2022 by Vera C.
I've been a member for many years. In the beginning it was easy to get appointments but now I i'm finding it impossible to get in. I have now five or six hours in my "bank" and they keep building up because I can't get in. I want to cancel my membership but if I do that I will lose all of those banked appointments. So I keep paying $75 a month for basically nothing. I love my therapist but again I just can't get in to see her. I've gone so much as saying I'll see anyone but no one seems to have openings anymore. I'm sick of calling to see if anything's available. Their website is basically a waste of time. My daughter is in the same position and I know we are not alone here. I'm very disappointed with my membership and just want out.
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October 2022 by Diana Dolph
Love the therapists, but the service desk is terrible! No one ever answers the phone, so I went in person. Someone came out of the office and seemed bothered and said if no one was at the desk phones weren't answered, but calls would be returned. I have called early and late, and the call might be returned 2 or 3 hours, after I can no longer come in. I know there is a shortage of workers, but could the person sitting in the office answer the phone. Too? The therapist are losing out too!
