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March 2024 by Tristan
This place has unbelievably terrible service. I don’t normally leave reviews but this was different because of how I was treated and talked too. The person who helped me was very very rude to me and when I got a call back that my car was ready I went over and there was no people in the business. I waited about 30 minutes and nobody showed up so I started walking around the building and there was still no people anywhere so I started asking if anyone was there but i got no response for about an hour and a half and finally they came from somewhere and claimed they had been there the whole time and were extremely rude I got no apology and they made me back my own car out of their garage. to tie it all together they did a horrible job cleaning my car there was still spills and no evidence of vacuuming. If you would like your car cleaned this is NOT the place
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March 2024 by Tammy Covillo
I won't be going back. I got my car washed today and they did an awful job. The windows were streaked and they didn't even get all of the windows. The inside was not wiped down to my satisfaction. I came home and cleaned it myself. I called to let them know my dissatisfaction and the person said sorry, nothing else. Waste of my money.
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February 2024 by Taylor Gordey
So disappointed. I used to love this place and even refer people to go here, which I will not be doing anymore nor will I ever go back. I went in for a premium wash like I do frequently and they forgot to give me back my front passenger door mat. When I went in to get it back, they had thrown it out. Not only that but their general manager, Matt, acted as if I had somehow lost the mat and they didn't throw it out. I don't take the mats out of my car at random, only when I come here. I noticed it the next day after my premium wash too. Really disappointed in this experience and customer service.
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February 2024 by John Akihito
Purposely got $25 auto wash for "Hand clean wheels, dress tires" ----> after wash employees came by (i gave a $5 tip right away) to spray tire shine on then wave me off, i asked "uhhh what about the hand clean wheels?", employee :"we don't do that no more, it takes too long". Will be disputing for half of the $25 back on Monday with my bank.
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February 2024 by Sherri Tomerlin
Love them!
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February 2024 by Tim Walsh
Thumbs down.
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January 2024 by Marsha A.
Horrible customer service! Never had an issue with this place until today. Wouldn't clean out my car because of the amount of trash. Told me they would charge me $250, and it would take an hour to clean out the trash. They are such big lairs and extremely lazy people. Would have taken 10 minutes at most to clean it out with 1-2 people. Waited in line for over 30 minutes and wouldn't touch my car. No working together with me. I offered to clean out the trash nope, they wouldn't allow me to. Wanted to make things so much more difficult then it needed, didn't care about me or my time wasted. Never had issues with them in the past with trash until now. Manager didn't want to work with me when I kept trying and trying to work together. Everything I offered them was nope nope. They don't care about the customer, care about is being greedy and taking advantage of people!
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January 2024 by scott blakley
I’ve gotta agree with the recent dis satisfied customers. I got a $150 gift card. Under the advisement of the gentleman that sold the gift card to the family member who gave me the gift. This would cover a 2 hour interior detail. And exterior wash. I made an appointment for 11am. I arrived early, spoke to the gal at the counter she came to my vehicle explained everything that was included in my detail and told me it would be about 2 and a half hours as they were finishing a detail in front of me. They would call/text when my vehicle was ready around 130. At 230 I called and was informed it would be another hour for my vehicle as there was a problem with the tunnel and they were just starting on my vehicle. I had questions about the 2 hour detail I was quoted and didn’t want a rush job to call me when my vehicle was done. I get an immediate call back that my truck would now be done in 15 minutes and that he had in fact been working on my vehicle all day. Upon anrrival and my vehicle was not done and the detailers were counting cash in the corner. This was 330 should have been done at 130 per my appointment. I had to point out dirt and greese all over the outside, and inside. Still dirt all over my front and rear bumpers dirt and mud all over inside and out of my glass mirrors hardly touched. Wheel wells still dirty like they never even got sprayed.Not a manager in sight. Everything I pointed out he kept saying it’s just a work truck. Another employee pointed out the dirty bumpers “just a work truck” with frustrations mounting and no manager in sight. The detailer asked me to leave a review. I left. Called multiple times the next morning with no answer. So I showed up spoke with the same gal at the counter pointed out everything that wasn’t done. No explanation when I brought up the work truck comments. She had the crew get straight to re doing what should have been done at my appointment. Again glass windshield was left dirty and I had to ask to have the windshield re done. I’ve had family go here for years and was gifted this experience. The detailer knew I wasn’t happy and still asked for a review so here it is. 5 1/2 hours for a scheduled appointment on a “2 hour detail” that I had to go twice to get what they told me would be done. ?♂️
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December 2023 by Laurie V.
Today is 12/11/23. I don't even know where to begin. Took my car for a wash and detail around 3:30 p.m. The detailers started wiping down, vacuuming etc. at 3:41. In about 7 mins the kid motioned my car was done. NO IT WASN'T - I watched like a hawk because the last few times I went there, they did an awful job. They half way wiped down my car, the back end was left filthy. They wipe your windows on the outside with a wet, dirty rag. The kid on the left did wipe down the left inside of my car and vacuum. The man on the right side, didn't vacuum the right side of my car. Neither cleaned the inside front window and the outside was streaked because of the dirty rags. They never even opened the back end of my car to vacuum it. I walked over, opened my trunk, Hyundai Santa Fe, and pointed and said I wanted them to do my car over. They looked at me like I was an idiot. I said you didn't even vacuum the back, the back end of my car was filthy, I opened the passenger side doors and said you didn't even bother to vacuum the right side. They gave me dirty looks and started talking trash in Spanish. I went over and got the manager and showed him the crap job they did and he said, we'll take care of you. Then, the little punk with the glasses started talking crap to me in English. I said I paid $35 to have my car cleaned and he said, oh is $35 dollars a lot of money to you? I was furious! He kept mouthing off so when they got done, I went inside to tell the manager I didn't appreciate their employee talking to me like an a hole. The assistant manager said oh, I'll talk to him. I will NEVER give them another dime to clean my car. It used to be a good place to go, but now it is absolutely the WORST place you can take your vehicle.
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December 2023 by Sara James
This place is a joke. 250 for a detail and at first glance there is literal dirt on the truck handle (it wipes off easily) . Save your money and go somewhere else, it's robbery.
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December 2023 by K G
Very reliable ! Friendly! Patient!
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November 2023 by Vincent Varughese
Frequent customer here and it’s usually pretty good bang for the buck to take your car for a regular wash or even a basic detail package. However, when I took my minivan in for their top detail package ($475), the results were maddening… For that price point I was expecting a very extensive cleaning both inside and outside. What I got was a good engine clean under the hood, and “okay” cleaning inside the vehicle, and a really bad job outside. When they called me to pick it up, I found my front bumper still covered with dead insects. It was clear they quickly wiped down the windshield, but it was definitely not clean. Inside the door jams were never touched with a rag. The wax job looks like it was some cheap liquid wax that didn’t really fill in any of the light superficial scratches.I’m never the picky/fussy customer, but I did very politely ask them if they could clean some of those missed spots especially the bumper, and they were definitely responsive while I was standing there waiting. All that being said, if you’re looking for a full end to end detail job, this is NOT the place to take it because you will pay well over $500 (after even a minimum tip), and basically get the same detail job you would have gotten had you spent $150 or less.Service: Auto detailing
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October 2023 by Gordon Snyder
Reliable efficient staffRoutinely get car wax by the expert, SeanHe has been doing my vehicles for yearsExcellent
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October 2023 by Carrie Lucero
It's so sad but this location has gone down hill. $35 for a premiere wash and they didn't even do a decent job. I had to ask for numerous items to be redone and in return I was treated like an inconvenience. I sadly won't be backServices: Vacuuming
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October 2023 by Jennifer Hughes
This place is a rip off. $25 for a car wash and tire wipe down. They don’t provide much of a service for $25 anymore. There used to be vacuuming included. I won’t be going here anymore.
