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January 2024 by Stephan Ar
Went searching for travel sneakers and tried on many. Ended up with Hokas which are fine shoes but rubbed my foot wrong. Brought them back and after more trying on found a great pair of New Balance. Staff is always friendly, helpful, and most importantly, knowledgeable.
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January 2024 by Jeannie Cole
Top quality shoes and service. I was offered an analysis of my running and was treated with much respect. Many shoes styles were presented to choose from and I was also told about online options for additional colors. Every detail was addressed with professionalism. Most importantly, I was treated with understanding and compassion, as I was returning to running after a 5-year break. I am excited to return for my next pair of running shoes!
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January 2024 by Mark Mascardo
Even though the place was busy with eager patrons looking for new shoes, Hope kindly greeted us, took our names and let us know that someone would be with us shortly. Hope turned out to be the one helping us and she took the time to hear what I was looking for and suggested some great shoes and I was trying several on in no time. We talked about the features and my like and dislikes on them. She helped me decide on the best one for me and also reminded me of my VIP membership that I had 90 days to fully test them out. Road Robbery is my go to place for all types of athletic shoes and they have never disappointed me with the quality of shoes offered and also with their staff.
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January 2024 by Torri Gladem
Dishonest and unethical! The gait analysis was okay, but then I was immediately fitted for custom insoles with ZERO discussion of cost or if I even wanted them (I only came in for shoes). I was made to wear their specific brand of socks for trying on shoes and then, again, not told of price ($32 by the way!!) or asked if I wanted a pair, but rather, "So which are you getting?" by the salesman Beau. When I decided on a pair of shoes, he told me the price was "$125-140 depending on the sale". So imagine my surprise when at the register, the total came up to $253! Only when I questioned it was I told the Orthotics were $89, and though I felt deceived and manipulated, I paid the total. When looking at my receipt, I was floored to see that I had been signed up for the VIP membership with NO mention of it or my consent, and it was an additional $20 charge, effectively negating the $24 in 'savings' that was applied because of it.I have already returned the insoles and cancelled the shoes that were supposed to be shipped to my house (oh yeah, they didn't have the color I wanted, said it would be 1-day shipping, and the shoes hadn't even been packed up by the end of today), but only have received a partial refund (was told the warehouse needed to refund the rest of my order, though the shoes were never shipped).The salespeople are obviously trained to manipulate people into spending more with their pushy tactics, and outright steal customer information to sign them up for the VIP membership. The only reason this is 2 stars is because Bradley was okay doing my refund (though it took multiple requests to get the VIP cancelled and now I get to watch my credit card statements like a hawk), but this was my first and last visit. What a scummy company
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January 2024 by Susana Cabrera
Always find what I need. They exchanged my son's mid distance spikes that he never used from last year. Great service, it's not cheap but the prices are worth it.
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December 2023 by NEW REVEW
Wow! I’ve looked for years for custom inserts and I finally found a place that does it for under $99. Amazing staff especially Beau who went the extra mile to help me with my order! Thanks again! My back and hips feel better already!
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December 2023 by Connie Wall
I just love this location of Road Runner. They are always so helpful and really seem to care about getting you a shoe that fits right and accommodates your needs. The associate that helped me, I believe her name was Hope, was extremely helpful and knowledgeable.
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November 2023 by Charles R.
I've picked up my fair share of race packets here. Stores pretty decent sized but wnttime I come in I still feel like there's just not that much of a selection as the other runners roosts. The service from the employees is always great and you will randomly find discounts on things you WONT find at other stores.
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October 2023 by jay garcia
I highly recommend this place for any feet and back challenges. I have been shopping here for 15 years and recently I had a major pulled muscles and Jim thoroughly. Checked my insoles with high tech atreadmill and analysisJim was very knowledgeable and caring ?
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October 2023 by J. Parker Baker
I originally came because I was in need of some shoes for walking and they sold both brands I had been looking at. I was immediately intimidated when I walked in because I am not a runner. Justin greeted me just moments after I walked in and quickly eased my nerves. He helped me get my fit check completed and insoles shaped and I started trying on shoes. I walked away with shoes, insoles, and a VIP membership. I have been wearing my shoes for less than a week and I already feel a difference in my plantar fasciitis. I had such a great experience that I’m bringing my wife next weekend to get shoes! Thanks Justin!
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October 2023 by Love Mike
Ms. Torres is very helpful and courteous. Nice store. Sooner or later, I will find out if my walking sneakers are any good. Update.. I had to return shoes and the service John gave me was exceptional. As a senior service means everything to me. Great store!
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September 2023 by Aeron Reinhardt
Very helpful and knowledgeable staff! They took the time to help me with a custom fit and made sure I had the right shoes for me. Turns out there is a lot I didn't know about shoes, and they were happy to explain everything to me. The prices were also much more reasonable than I expected. I was pleasantly surprised when my salesman told me the price of the shoes I wanted to buy.
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September 2023 by Ruth Rueter
Jose was our sales associate. He was fast and professional. The store computer system was acting up so we weren’t able to access our member reward. He adjusted the price to reflect what it would have been w our discount and we retained our member savings because their system was the issue. Very customer-focused service.
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August 2023 by Admin Account
Hope was awesome. Even though the store was really busy, she took the time with us, juggling other customers, gave great recommendations, was prompt with getting shoes, kind, considerate, and constant. She was very knowledgeable of each shoe and you could tell loved what she does. This is my sons second pair of cross country shoes and we will definitely be back.
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August 2023 by Tiffany Penrod
Today was the best shoe shopping experience I have ever had. My son needed a very specific shoe because he has hemiplegia (one side of the body is weaker than the other side due to stroke). Your salesman Dylan was so knowledgeable and professional. He took the time to listen to what we needed in a shoe and gave us great recommendations. The technology in your store is top notch. The machine that measures foot and arch size was very cool. Also being able to get custom arch support inserts was a game changer. I will definitely be coming back Road Runner Sports in the future.
