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February 2023 by Google user
Such an awesome experience! Originally went in for a couple stamps for a project but then was approached by super helpful store employees with extensive experience with the products and tools that went the extra mile and even made me a list of YouTube and other websites with guidance! It was easy to see that the team at this store knew their stuff and enjoy helping every customer!!!!! I will most definitely be back for future leather working needs!!!!!
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February 2023 by tony spensieri
Such an awesome experience! Originally went in for a couple stamps for a project but then was approached by super helpful store employees with extensive experience with the products and tools that went the extra mile and even made me a list of YouTube and other websites with guidance! It was easy to see that the team at this store knew their stuff and enjoy helping every customer!!!!! I will most definitely be back for future leather working needs!!!!!
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December 2022 by Michelle Blalock
Always so helpful and nice! They always go beyond to help! Thanks guys!! ???
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July 2022 by Elaine Rydberg
I came in on Sunday and spoke with Melanie. I was having a hard time setting eyelets and she was so so helpful. She set me on the right path and saved me so much frustration. Thank you!
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July 2022 by Sandra Olson
Pleasant atmosphere sweet informative employees. Good place to start a new craft. Lots of small leather Hobbie kits for the beginners like me.
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May 2022 by Rogue Cowboy
Whether you are a professional or novice, I recommend going to Tandy’s. I am very new to leather working. So, I was pleased when the staff answered my questions without making me feel embarrassed at my lack of knowledge. Also, I came in three days in a row, and they were still not annoyed at my continuous inquiries. If my skills progress as I hope, Tandy’s will be my place for all my leather working needs.
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January 2022 by S J
Quite possibly the worst customer service I have EVER experienced… Over and over again. I am a regular and will be driving to a further location to purchase my goods from now on.
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January 2022 by SnowBreezy
I really like driving an hour and a half to westminster, co to shop for leather making goods and not being greeted or asked if I need any help. The employees working stood there awkwardly watching my girlfriend and I, and then proceeded to ask us if we needed a mask. No acknowledgment of us being paying customer. Just seeing us as people that need to put masks on is quite rude and offputting. I will no longer be shopping at Tandy leather because of two really bad experiences in a row. Serious work needs to happen with the customer service skills at this particular location.
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December 2021 by Alyssa Evans
I was looking for leather lace for a wedding that I was helping with and wanted to support other business aside from Michaels or Hobby Lobby. The first time I came in I had a wonderful experience. Everyone was helpful and friendly. I was told that whatever I didn't use I could bring back. There were SOOOO many more options compared to other craft stores. I bought 4 spools due to not knowing what color the bride would prefer, and returned 3 a couple weeks later. A couple of the spools had come unraveled. When I handed them over to return them, the associate that helped me, AReither, told me she couldn't accept one of the spools because it was spooled on there backwards and she wouldn't be able to resell it. I was very direct and told her we didn't use any of it and that is how it was sold to us. She didn't believe me and was quite rude about it. She reluctantly gave me my money back. I said thank you and she said "Yep". Not a "You're welcome" or "Look forward to seeing you soon." I have never been accused of backward wrapping spools let alone being dishonest. I'm not a leather professional by any means but if are so worried about a spool being wrapped incorrectly, double check your inventory and don't sell it to people. No one one has the time to unspool and then respool leather backwards. Nor does anyone have time for someone to be so rude.
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November 2021 by JAck PHares
love this place, friendly, knowledgeable and helpful staff, I will return
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September 2021 by Eclectic Endearments
Usually I love coming to Tandy leather, but today was a different experience. Customer service was terrible due to the grumpy older gentleman working the counter today- rude from the moment I stepped into the door. Will just start ordering online. Super disappointed to drive an hour away, spend $100+ And be treated like garbage.
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May 2021 by Pai DreadHawk
Clean store, well lit, friendly and attentive staff.
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May 2021 by Steve Collins
The young girls that were working were bossy and rude. I will never go back!
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May 2021 by Annie Collins
The staff is horrible, rude and obnoxious. We will NEVER go back.
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April 2021 by Jack Phares
Really enjoy every time I shop this store the staff is super friendly, very knowledgeable and helpful
