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February 2024 by Klaire Purdy
The staff was super helpful during a stressful time! I appreciate you guys taking good care of me! Thank you - I'll be back but hopefully not too soon :)
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January 2024 by mistahmakaveli
Overall good experience. Pickup and dropoff and was smooth process. They reimburse any miles not driven back to your bank account. Need to refuel gas to the previous reading. Pickup Van was in great condition and drive was ease.Please be patient they get busy and may be a wait but will get you serviced. Thanks.
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January 2024 by Joel Meier
If you want good service, see Ron Trujillo and his team at U-Haul at Westminster!
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October 2023 by Justin M.
I made a reservation 3 weeks in advance and they did not hold my trailer for me. I had to drive 1 hour to get one.
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September 2023 by Kristen Brenner
Ron was so kind and helpful regarding my appointment to get hitch wiring installed. We spoke over the phone to confirm some details of the install and once I met him in person I felt immediately at ease and confident the work would be done well and with transparency. Ron and George were both very lovely humans and I am super happy with the wiring! The U-Haul phone service sucks but these humans in person more than made up for it. I highly recommend this location - they will put a smile on your face!
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September 2023 by Marc Martinez
Ron who was the manager of the store was there to help me and let me tell you Ron was a very strong worker and good teammate to his co workers he was putting in a trailer hitch system, helping me check out, and filling propane all at once and never made me feel second to the other customer! I would highly recommend this location!
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September 2023 by Daniel Czarnecki
In two days dealing with U-haul my appointment was canceled twice, I was overcharged twice above my original quotes for hitch and my trailer, I had to pick up the hitch parts myself from one location and take them to another location, I had to drive an hour from my house to have my hitch installed, the hitch parts I was sold were actually used parts and not all of the parts were included in the box, I had to wait for 10 hours to get my hitch installed, the hitch installer cut my heat shield, broke the back panel of my car, didn't hook up or test my wiring, the trailer location failed to attach the trailer to my hitch so it jumped off my car going 50 mph less than a mile from the U-haul location, and then got a flat tire. To deal with U-haul I made over 25 calls in 30 days, never received any of my money back for their failure to provide anything I contracted for. I ended up just abandoning my possessions so I could make across the country in time to start my job. Nothing is resolved, the GM won't get back to me and they say this has been escalated but when you escalate with U-haul they shift you out another 3 days for someone to get back to you. So the more U-haul screws you over, the longer they take to fix the problem. This was the worst customer service experience of my life and I used to belong to the Columbia House record club!!
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September 2023 by Dina Jones
The check-in service was simple, and the person at the desk was helpful. The app to verify any vehicle damage was a great process. Drop off was just - here are the keys.
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September 2023 by Mary Hilligoss
Truck clean but charged for gas I didn't use. Said I used 7 gallons of gas to go 29 miles ! Really ? I filled to F Line then charged me for 2 more gallons. Ripoff.
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July 2023 by Cassie Howell
Great experience! I had a hitch installation scheduled, and George called that morning to tell me I could bring it in early. I was in and out within 1.5 hrs, and everyone was very friendly and helpful. I chose to stay and wait for my car, and they made a little work area for me in their boxes area with free wifi (so note that there is no official work/waiting area) - it was all I needed to get some work done while I waited!
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July 2023 by Kathy Lewis
The service was awesome! Friendly staff, the truck was clean and in good condition, and the store was well stocked.
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May 2023 by Ben K
One of the better customer service experiences I've had in a while. Despite being completely swamped, Jorge was so friendly and trying to find ways to expedite people through the process. His energy seemed to transfer to all the people waiting and created some sort of patient and happy vortex :)Ron who took in our vehicle last night and did the install, also did a great job and was super friendly.The hitch they installed on my SUV looks great and was affordably priced.
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May 2023 by Loren S
Ron, the manager, is amazing!! He installed a hitch and wiring on my Rav4. He was super helpful and professional!! Will continue to use this U-Haul location!
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May 2023 by micheal jackson
Customer service is always excellent. The employees are very professional, informational and supportive. I would totally recommend this said U Haul location.
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May 2023 by Pauline Wilson
From the online booking to the check-in online and the pick-up in store, everything was super smooth. George was AMAZING! He was helpful in answering questions and just the easiest to work with. He even went above and beyond to honor me being first to arrive to check-in first. I arrived 10 min before they opened and I tried the door. I sat in my car to wait as 3 other customers pulled in as well. Well they unlocked the doors and I was the last to walk in, but he said since I arrived first he would take me first. He totally didn’t have to do that. The gesture went a long way and I will definitely be using Uhaul Westminster for my future moving needs! Thanks again George!!
