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November 2024 by Max Berndt
Mr. Carter was very fast, friendly, and professional. He is rated only second to ex-president Jimmy Carter in terms of Carters. The best service I've received at a bank!
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June 2024 by Jay Krissy
Went to do a quick deposit and it took 15 mins with only one other customer there. They never greet and are always rude and short at this branch. I miss the Westminster mall branch as the customer service and wait are really quite bad here. Very poorly managed.
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May 2024 by Jeff Dorschner
U.S. Bank has very poor customer service. We tried to deposit a check written to my mother in law who is in the hospital (and endorsed to me). I couldn’t do it electronically, I tried to do it at an ATM but it was rejected and it kept the check. The customer service number told me to go to the US Bank Branch at 7180 W 103rd Ave and have them print and deposit the check. Crystal (last name withheld) said they won’t do that and to wait for a new check in the mail (10 days minimum). And then we have to check my mother in law out of the hospital to cash the check. The customer service team let us down. Bills go unpaid, groceries not bought because US Bank doesn’t have their act together. Don’t take customer service at their word. Don’t use this branch either. Bad service. Sad. Just really sad.
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April 2024 by J web
Unwilling to accomidate or make clients happy..
This branch specifically ..
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January 2024 by Madison Hubbard
Not a good experience. Something’s obviously going wrong with the computer but your employee handled things poorly. I walked in and she goes “hi, we’re having issues on this end of things so it’s gonna be a little while” so I sat down and as she types away for 5 minutes another colleague says “can’t you use another computer?” She responds “I figured it out” followed by the silence. Now there’s me and another guy waiting with no answers as to how much longer we will be waiting. I waited about 15 mins in total and when I got up to leave no one apologized or even offered an explanation, just silence. Very uncomfortable, I work in customer service and the least you could do is keep me in the loop or at least tell me to go to a different bank at this time. Or maybe say sorry for me having to leave with no service. I found it really rude and off putting. I’ll find another us bank to go to.
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November 2023 by Jalean Petricka
I called 5 branches in the Broomfield area and this one is the only one that I was able to get through to a real person. Thank you!My question was answered in a friendly and effective manner.We decided to travel to this branch today to do our business, even though it was farther for us because of that good phone service. We were 3rd in line, and the line moved quickly. We worked with Crystal Araiza for our transaction. She was terrific! Crystal was friendly, effective, and helpful. She also provided us with other promotions and options moving forward. After moving to this area and having to call around so much, we were considering other banks as options, but after our services with this bank branch we are happy to be staying with US bank.UPDATE:A month from my first post, I returned to make a deposit and withdrawl. There was no wait, and I was offered to sit during the efficient transaction. Sara was helpful and friendly; another great visit to this branch. Thank you!
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November 2023 by Ryan Pierskalla
Not open even though door says lobby open Saturdays til 1pm. It’s Saturday @ 12:15p right now and all locked up.
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September 2023 by Brett Haas
I'm disappointed by how rudely I was treated today. I just needed to deposit a check and cash out part of it. I didn't have my glasses on me (oops) so I made an error. The teller went out of her way to be rude and condescending about it. There was no grace in how she handled it. That was very unpleasant and unprofessional. To be honest, because of this and a few other incidents, I'm considering taking my business elsewhere. I work a public-facing job. I know very well what they quality of customer service is supposed to be. At this branch, it's abysmal.
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September 2023 by Jaydan Davis
Rude customer service. They all tell you something different. Put one of my deposits on hold for over a week so I couldn’t pay my bills or rent. Very unhelpful. Switching banks.
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September 2023 by John Richards
Joe the new branch manager is great!
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September 2023 by Jaydan D.
Put a check on hold for over a week. I needed that deposit and there was nothing they could do to help me. Rude customer service at this branch as well.
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August 2023 by Evan James
Fernando went above and beyond for me, thanks guys!
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April 2023 by Lt. Moyer
This specific bank is by far the worst when it comes to there customer service. The bank manager seems to be the only person who takes pride in his work & shows any respect to average bank customers.I have one word to describe this branch "RUDE!"
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April 2023 by Ralph M
I have been a customer for years.I went in yesterday with a check I received in mail,I had a question about it being valid the person there looked at it typed a few things into computer and then told me they would not deposit it if it was them because it could expose my banking information I would have thought my bank could help but his answer was go to Bank of America myself and see if it was real I think it is time to find a new bank when the banker can’t be bothered to help a customer figure out if a check is good or not
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March 2023 by Elizabeth Alonso
Wonderful service wonderful staff !! Beautiful bank ! Love love how personable everyone was with and on point and one of the best experiences I have ever had at any bank . Thank you Alan
