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February 2025 by ryan markus
There was a reason I left Verizon and now that I'm back I regret it they will double charge you on your bills then when you need the money back they will make it very difficult do not give into there auto pay it's a scam to get ahold or your bank account so they can take money whenever they want be aware
Customer service is no help they will lie to you I'm glad they record the phone calls really thinking bout just paying the early termination fee and going back to t mobile
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February 2025 by Ashlie
Extremely rude customer service agent. The younger man with curly hair was incredibly rude and unhelpful.
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February 2025 by cynthia sarmiento
If you want a rude, unhelpful experience where the sales person walks up to with an attitude to begin with then come here and see Saul. Also if you want a super high, overly confusing, manipulated plan for service then Verizon is the place.
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February 2025 by Joel Heck
After talking with 7 people on the phone for customer support about a new order and getting nowhere, I went here. Veronica and Chris were able to help me within minutes, and I was able to walk out with the phone I ordered!
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February 2025 by ABBEY
Visited the store on 1/17/2025 around 3pm. Was assisted by Juan, Sales and had a conversation with Sebastian, store manager. Due to the negative interaction I will be leaving verizon. Have been a verizon loyalist for over 15 years.
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January 2025 by Madison Lee
Wow what management allows the sort of attitude seen at this store? The complete lack of responsibility for poor customer service both on the phone and in store is astounding. I hope corporate comes and reevaluates how stores are allowed to treat people and honor deals.
Management: please retrain Juan in particular, truly unacceptable attitude towards customers.
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December 2024 by AriMoTo ZuDoKi
Nasty and awful atmosphere. Highly recommend going to other place for service beside here. I would give the manager here a reward for being the worst manager. Need to go back to school for manners
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December 2024 by Jason Bui
They manage so rude and disrespectful
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December 2024 by Son Bui
This place have the worst customer service ever! especially the manager don’t wanna help you out or nothing. he just walked away while you’re talking to him.I highly recommend going to the one in the orchard on 144th & i25.
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December 2024 by Stephanie Gomez
Amaya was so helpful and kind! This store is a hidden gem. 10/10 recommend!
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November 2024 by Alexander Deutsch
This store double charged me and sent me 2 phones when trying to buy 1 phone as an upgrade. Both the sales rep and the manager were extremely rude and unhelpful with the whole process refusing to refund the appropriate method of payment.
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November 2024 by Edward Carroll
I wouldn't recommend this location, theres other options a few miles away. I needed to add 1 month of international plan, and they were confused, didn't understand Verizon plan policies, and couldn't help me. They gave me incorrect info and said to call the help line. The customer service phone number verified that the international plan is what I needed and not the travel pass. So I figured it out but not from their help.
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October 2024 by Bailey Smoak
Saul was so helpful. I came in with the top of my screen shattered. He laid out options for us and helped us look into their wi-fi as well.
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September 2024 by Matthew Hoyt
I am about done with Verizon there customer service went to crap. Did a trade in for a iPad so took my old iPad into store. Sale man said wrong IMEI it was not wrong just missing some number because on Verizon site did not take all the number. Kid us sale man said you not done it online and come into for them to help me and make commission off my sale so lazy kid as sale man can make money. Very rude about it. He did not want left a finger to help me. So I had to call Verizon again to figure this all out. I would never shop in that store.
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September 2024 by Chris Niederkohr
This location needs help. Don't work in a customer-facing job if you hate customers. I've been a Verizon customer for 17 years, and to walk into a store legitimately needing help with something that can only be handled at store level - and then be told it costs $30 to have an associate help me activate a warranty replacement phone. What would you say y'do here?
