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January 2024 by Mike IRL
Can someone explain how I have 5 bars on 5g and still have 'no service'?
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December 2023 by Jodie C.
I'm thrilled to share my positive experience at the Verizon store in the Orchard Shopping Center. Dominique, the customer service representative, was exceptional. She assisted us in switching from AT&T, going above and beyond by staying late to ensure a smooth transition. Her dedication and excellent customer service truly made a difference. Dominique is amazing, and I highly recommend this Verizon store for their outstanding service.
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November 2023 by Hayden Berg
Watch out for the screen protector scam, the sales people are happy to lie at this location, when I showed my frustration with being misled they laughed and fought with me, then smirked at me through the window as I walked away. Reading all the other reviews this store is a nightmare will not be returning.Verizon corporate is very misleading with their Zagg screen protector policy and this stores employees were confrontational when I was confused, so I guess it’s corporates fault but either way left feeling disrespected and mislead.
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November 2023 by Cadence Pruitt
The people were friendly but the lack of training the staff has to help process new accounts and updates makes it hard to get anything done. We weee there for a simple line transfer and for some reason it was not working and after 2 hrs of being there they told us to come back in the next day or schedule a phone call to get it transferred no big deal but the information given to me was not correct. None of it was. We were told we would have a phone by a certain date and turns out that's when it gets shipped out. So please take the time to train your employees to know the difference.
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November 2023 by Gretchen Skipworth
No stars. Will never return here. People are RUDE and don't listen to what you want. Had to visit her twice. If this is the only Verizon store left. I will change my carrier first before going back.I did come back the next day because my phone was still not working. They finally gave me the SIM card I had asked for the first night. And then they would not help me with anything else. And then they told me I had to leave. I did not want to leave until I figured out my phone, because I knew once I did I would not be able to get any further help from Verizon cuz their phone services are closed as well. So even on my second day there it did not have a good experience. I will never never be back!!
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November 2023 by Carl Saenz
Did not like their layout. Better in past.Not enough employees to help public.Did not feel trust in dealings.Be careful what you sign and expect.
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September 2023 by Debbie Conrad
Have had an account with Verizon for 25 yrs, 15 of those a business account. This store cannot help with anything but phone sales. I just want to transfer a line off my business account. Store can't help, phone number they give no one is working at and the online chat can only help with sales. Honestly, doesn't anyone care about customer service anymore?
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September 2023 by Jaime Courtnage
High praises for Dominique. Efficient, well mannered, hears your needs, and makes it happen. Loved my interaction with her. I figured I would be there forever this morning being sold excessive items but she was genuine and cost considerate while also thoughtful of time. Thank you for a quick and easy experience!!
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September 2023 by Alex Bennett
Ana was fantastic, I was in and out with a quote for a new phone and line in less than 10 minutes.
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July 2023 by Anish Babu
Terrible customer service. They put a zagg screen protector and it started to peel off within a week. But they won’t do anything about it.
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July 2023 by Kymberli Nyberg
We were simply given our phones without any explanation of the new process of switching over services, going over our new service plans or getting our phones set up. We had to think of questions we might have had including how we trade in our phones while the sales person simply stood there staring at us without much conversational help. Inevitably, I have to go back and get something done that could have been done during the original visit. It’s unprofessional to assume people who your business processes.
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July 2023 by Marc InColorado
Had connectivity issues on my phone and they said I need a new Sim card, cool. BUT because my wife was not standing there to show her I.D. there is no possible way they would do it. Forget the fact that it is my phone that I pay for and had the phone in my hand. Her name is on the account so I am potential fraud. Can we call her to authorize this? Nope, go pound sand buddy. Maddening and complete waste of time. Preventing fraud is fine but going to the point people can't their own phone fixed is plain stupid.
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June 2023 by Kaitlyn Atkins
Went into the store to transfer a line and upgrade a basic phone to a smart phone. Was greeted when we walked in (which is the reason this is getting two stars not one) and was told I needed to call a number and come back when the line transfer was done and then they would sell me a phone. We were handed a piece of paper and then dismissed. As someone who has done plenty of transfers in store, might I add, it comes across as lazy and an unwillingness to help. I had a lot of other questions about plans and upgrading phones and whatnot so to be dismissed because they seemed unwilling to complete this part of the process was not fun. I thought the whole point on brick and mortar locations was to help customers, if I had known I would have to do this on my own, I would have done it and ordered the phone online like I have done the past few times (due to lack of decent service in store might I add). Overall disappointing, and won't be returning to this location if I choose to even go to a location to purchase in the future.
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June 2023 by Daniel Graves
Don't waste your time trying to purchase services through Verizon wireless. Costumer services is terrible Verizon will hold you Hostage on money spent trying to collect on good and services that have been paid for.
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May 2023 by Danya Ibrahim
Would give 0 stars if I could. Nothing against Verizon in particular but the customer service here was horrendous. Stephanie should be demoted to a customer as she is a horrible representation for Verizon and this store. Would not even bother to answer my questions without a condescending tone and kept staring me up and down. Really… we need to make sure when we are hiring individuals that their personal views on politics and people don’t get in the way of the customer service they provide. I cancelled my service and went back to AT&T.
