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October 2022 by Jason B.
The most unprofessional customer service ever seen business banker! I been with Wells Fargo for over 10 years after this moving my bank somewhere else. Highly recommend it to avoid this place. This place doesn't even worth one star.
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December 2020 by Jessee M.
Great customer service. Called into make an appointment with a banker. And the gentleman who answered the phone walked me through the whole process using the mobile app. I would have never figured out what I needed to do without this help. Thanks so much. Also all you one star carols need to lighten up and realize things are different right now and you have to adjust.
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December 2020 by Rebel W.
Could you please answer your phone... or let me in the bank. Not everything can be done online. Your Security policy's are just stupid if you can not help or speak with clients. Good customer service is not achievable at Wells Fargo Bank. I guess I need to find a new bank.
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July 2020 by Duane W.
I'm switching banks after ~24 years of banking with them. Wells Fargo now requires an appointment due to COVID-19 except there was no one at the branch to pick up phone after 3 calls over a 30 minute period. Went anyway because of a time sensitive transaction that needed to be completed. Due to an issue with my license (delayed renewal because of COVID-19), which could have been discussed via phone along with making the appointment, I could not complete the transaction. At ~2:45 PM, the next appointment was at 9 AM the following day. Called Customer Service (# on the back of my card) and among other things, wanted to disuses branch concerns After a ~15 minute wait on hold, I was told that they would transfer me to Customer Care to discuss branch concerns. Customer Service told me that I should try to complete the transaction online but there are restrictions via online which require going into a branch to have those restrictions removed.I spent about an hour out of my business day to accomplish nothing. While Wells Fargo tells me that they respect my time, their actions above indicate to me something different.
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September 2018 by K W.
This location was amazingly friendly and tried to help me out, but WELLS FARGO CORPORATE policy prevented me from completing my transaction. WELLS FARGO CORPORATE will not allow me to close my account until the 6th of the month. Really? There is something seriously wrong with a company that wants to be the caretaker of my hard earned money, but only if it fits their backoffice schedule. Good luck recovering your reputation as your policies are AWFUL. DO NOT BANK WITH WELLS FARGO EVER!
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August 2018 by Erik S.
It took a hour to open up a checking account for my daughter. Not only was the agent slow but incompetent. I guess if their agents aren't needlessly attaching fees and services to their customers, then they don't know how to do do the basic banking tasks.
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March 2018 by Amanda K.
Terrible attitude from employee and manager. Needed to get a document notarized and they said they don't notarize that specific document I had. Their explanation made no sense as they do notarize all documents at other locations. Lazy branch. Drive to another location
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February 2018 by Zack B.
I go to this Wells Fargo Bank at least once a month to pay my landlord and am always greeted the moment I step inside. I've never seen a line longer than 4 or so people and the tellers are very kind. The building does not have very many visually appealing factors from the outside as it is based on the outskirts of a Walmart parking lot. (Then again I don't necessarily go to my bank when I'm in the mood to appease my need of fine art and scenery.) However the inside is welcoming and far cleaner than the house I'm renting, so what more could I possibly ask for. If you do happen to take your dates to Wells Fargo for the view (or after your card was declined during that fancy 5 star dinner at The Omni), have peace of mind knowing that a more affordable Long John Silvers is located within a stones throwing distance from the building. This means minimal waddles your date has to achieve to fulfill her sudden need to intake "energy" (again) that will pass the unfortunate limitations her so called "Gluten Allergy" sets. In all seriousness, I've never done a review before but seeing as to how this Bank only had 3 reviews from 3 or more years ago... I figured they deserved a new one. They have an amazingly friendly staff, do their jobs well/efficiently and with a smile. So pay no mind to these terrible reviews from years ago. If you're lucky, you might just catch me... on my next date.
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April 2016 by Tim Domingues
Who the hell rates an atm lol
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March 2016 by V V.
Horrible customer service. They want you to covert to their bank yet in the next breath they charged me a few to cash a refund on my mortgage with them. The check was from their bank why do I have to pay a fee...oh wait it blackmail to get me to open an account with them. Then when I complained they said sorry there's nothing we can do for you.
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January 2016 by Souli Vue
Very nice people, they say hi, they give you money and give you candy. I'm coming back for sure.
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September 2015 by Danny H.
Customer service is terrible. There's nothing else you can rate a bank on, can you? They have zero desire to make you feel like a valuable customer.
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February 2014 by justin delap
Great customer service. Very nice
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May 2012 by Nancy F.
This is a smaller branch. I have been a Wells Fargo customer for over 30 years. I have been to many offices throughout the years, and this one is Number One! The folks here are always very friendly. They always greet you when you come in with a smile. I just think they try hard to earn your business. The line is never ever long.
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November 2009 by FX H.
Went to get cashier check this old lady teller was guff around with her supervisor. debit my account twice and make my account in negative balance..like $2000. ugh. called the 1800 customer service, they said tuff luck, they dont handle got to call the branch. No reply with my voice mail. Call again and finally get their manager attention, Got piss off but they finally fix it after run around like chicken loss they egg..not a fan of this branch
