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February 2024 by John M.
I have been coming here for years. There's a few staff that are awesome but unfortunately they are far and few between. The floor help is horrible and always act like you are in the way of them doing what they are doing. It was snowing last night and I had my pregnant wife and 1 year old child with me. A young man stopped me at the door and told me I couldn't bring my cart outside for safety reasons? I was loosing my temper and didn't want to make a scene so I started pulling my stuff out and my wife went to bring the car around as planned. In the time I got my stuff I watched several people take their carts to their cars... I couldn't walk it to the front of the store? Also isn't having a bunch of cars park up front in a snow storm more dangerous? Another associate offered a hand but I was just trying to leave at that point. Does this place actually have a floor manager? The self checkout has been getting long and people constantly cut. I also spend more time trying to get the attention of staff because the self checkout thinks I'm stealing... than shows me a video of me not stealing... also... what a bad place to put your associates in if I was stealing. Work shouldn't be brutal or not fun at all but it seems like there's a few really good staff and the rest just use it as social time. So we got people trying to stock who are busy and super unfriendly and probably rightfully so. Then we got other staff just talking to each other all day who literally just point me in any direction when I need help finding stuff. And then 1 or 2 people up front that can't seem to get help from anyone else while the checkout line is getting huge and the self check outs keep acting up. When I have my work clothes on I have older people constantly stop me for help so I take my work badge off now before going in. To me it seems like management problems. Once again the people in the front check outs and deli/meat counters are usually very kind and try to be helpful. The rest of everything else going on is hot garbage.
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November 2023 by David S.
Weird policy for a retailer. I work at another retailer who sells wine, our company policy is you card the person who is paying. This store sent my 30's husband to the car for an id even though i was paying and 40's. I don't get id everyone in a grocery store. So if your kids are home from college and not 21 tell them to stay in the car. Make sure everyone has their id on them, or stay in the car. What a dumb policy for a grocery store were families and couples shop together all the time. Spouse or partner running out the door and you decide to tag along better bring your id cant just hop in the car with sweats people. These policies don't even make since at this point.
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October 2023 by Olivia A.
This store is a 3 star through and through. Not bad enough for a 2/1 and not good enough for 4/5. The selection is pretty good and it's pretty well stocked. The employees are nice. Unfortunately they are just so understaffed and I don't really know how to offer them any advice on how to change that. They always have ads out and seems like incentives running. One major drawback for me is their lack of multichild carts. They used to have one car cart that broke and other than that I have my 10 month old in the cart and my 3 year old walking, he's well behaved but it just adds to the stress. On top of that, with the 2 kids I prefer to have a human checker. It's very difficult to self checkout with the kids. And check out the self checkout line, it gets so long. Today it was almost 10 people long. With one gal on checkout and all the moms and older people prefer the human checker. Other than that I like the store. They keep it clean, it's just the only king soopers in the area so it's really busy.
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August 2023 by Kimberly K.
I've been using their pickup service about weekly for 4 years. I started using it about when they started offering it. I had cancer at the time, and shopping for myself and two kids was exhausting. I can't tell you how grateful I am to have had that then and loved it so much I continue to this day. These guys do a great job. The produce is at least as good as I'd have picked, probably better. There's no tipping or instacart weirdness, and the staff is always courteous and helpful. Grocery shopping is not a chore a dread anymore. I go online, pick what I want, browse the coupons, and they bring it to my car. So easy.
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April 2023 by ruby c.
Good clean store.Curb side pickup is upfront on the more west side of the lot by the pure hockey. Always friendly pickup people.
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November 2022 by Jase M.
Morgan at the self check out is an absolute angel. She goes ABOVE AND BEYOND at her job and i couldnt imagine shopping here without seeing her friendly face when i come to check out. You can tell she really cares about the community she serves. If you shop here you already know who i am talking about :)
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August 2022 by Deidre W.
I stopped shopping at King Soopers 2 months ago because they charged different than their posted prices. I decided to give it a try again today. They have QR codes in the store to download the deals in the store but the internet is so terrible it doesn't download and as a result they over charge. Today, a checker told me to go home, download, wait 30 minutes, then come back and try again. WHAT???I stop at the store on my way home from work. If they want to continue to overcharge lifelong customers, fine, I will shop elsewhere and hope that they either close permanently or clean house and hire people who care about customer service.
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January 2022 by Mike Swedenborg
I wish I would have read the previous review. I actually trusted the advertisement. Unfortunately this wasn’t true and now I’m going to be late.
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September 2021 by Scott L.
Not the worst of best grocery store I've visited. Plenty of stock, crammed into a small space, EXCEPT for rotisserie chicken. None? Really? At 5 PM? But we do have hot French Bread! Self check out machines are slower, and less user friendly than other stores, but I managed.
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September 2021 by Melissa P.
I have been shopping here for 21 years. Bought my house when I was 33. Literally same few people... good ones have moved on!...growing old with me still acting like jerks when I check out! C'mon. I even had a checker take over for an underage kid that gave me 50$ too much change and I took it back to the Manager. I told her what happened and I didn't want the kid to get in trouble and she said oh yes and he would have been. He doesn't work there anymore either thank God. They stand around and gossip about their fellow employees in front of customers. They treat the courtesy clerks like total crap especially their special needs clerks. I'm so over this store! They need to swipe it clean. Today I didn't hear what Bret said to me and I said I'm sorry hand behind ear.. he literally said Jesus Christ under his breath.... I'm sorry again that I didn't hear you! Wow freaking retire already. No wonder everyone is quitting. I'd rather stand on the corner and beg for money then work for this hot mess of a store! SAD!!!!! I'm going to have to suck it up and learn the Indiana store.
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March 2021 by David A. B.
Do not order from this store online they charge you for things you never ordered and don't make sure you approve substitutions they also charge you for things you don't receive
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July 2020 by Peter P.
Pretty terrible customer service counter, the grumpy Burnett is always a real treat to work with. Figure out your new Western Union, or don't offer the service at all.
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December 2019 by David G.
I have been living in the area since 1992. Over that time I gradually went in for purchases less and less. Now, I only go there when I am Jonesing for Alden's Organic Ice Cream and that is all I buy because I know where it is and it is an 'in and out' thing for me. As a matter of fact, I'm going there now just for that. They are lucky they are the closest grocery to me! I just got back home and I'm upgrading them from 1 star to 3 stars. I had a nice conversation with a young lady that checked out my purchase, I went to a cashier because I had a coupon, and we spoke about the best ice cream we have ever had. She looked me straight in the eyes and smiled. Kinda made my whole weekend better! I wish I had gotten her name
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September 2019 by Patrick K.
I've been shopping at this King Soopers every week for about ten years, and never have I been greeted by a checkout person as though they recognized me. The newer checkout people (who never seem to stick around very long) are friendly but the long time ones are surly and unhelpful. Most times I have to bag my own groceries and I never even get a thank you. They know their union jobs are safe so they don't worry about providing good customer service I guess. Poorly managed store when the employees try to avoid interacting with the customer. The floor staff is usually helpful but the checkout experience is very poor. Too many of them seem annoyed to have to do their job and serve a customer. My last visit was the last straw and I'm going to drive farther from my house to avoid this unfriendly environment.
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August 2019 by Amanda B.
I'm so tired of having to navigate the homeless RV park in the parking lot. They had a fire going between two of them the other day.. seriously? Disgusting. The stocking all day is getting old too.. as a customer I shouldn't feel I'm the way of the employees while I shop.
