-
January 2026 by Luvley Hernandez
The employees there are absolutely incredible! They are so helpful when you are just thrown around in circles by customer care. I absolutely cant stand Xfintiy as a service provider and Im thrilled we now have Tmobile internet in my area and will be switching to them, but these employees made getting my final bill corrected and service fixed when I was exhausted and absolutely done with calling customer service.
-
December 2025 by Shieva
Editing this review: I DESERVE COMPENSATION…….I’ve been with Xfinity for a few years now and it was good at first, but now it’s going downhill. Their ‘customer assistance team’ through the app is mostly foreign people who tried to steal my Social Security number and personal information!! Through the Xfinity app!!! I deserve compensation for the potential data leak and stress.
Also five times or more this year the Wi-Fi has frozen up for 8 hours or more!
And then they tell you it was only off for 35 minutes. I have documentation that it lasted for hours.
I’ve NEVER had a phone company do this to me in my life.
Old review:
Ashley Harris is the best!! Helped me resolve a Very uncomfortable situation with ease.
-
December 2025 by Bradley Allen
This review is specifically for the location and staff member. Keli helped me with a replacement device, checked my plan to ensure it suited my needs and was extremely helpful and polite! She gave me additional information on next step to resolve internet connectivity issues.
-
December 2025 by Justin Meryhew
Absolutely worst customer service around. Good luck getting them to correct a billing issue. Their customer service has lied to me repeatedly. I recommend recording any phone call you have with them.
-
November 2025 by football 101 (Mad Sabi)
they are always up- pricing and up- selling u. can't wait to get sobe real. competition.
-
November 2025 by Sabrina Jump
Brian was wonderful to work with. He got us all straightened with our accounts. He took his time with us even with the store closing. Great job and thank you Brian!!
-
November 2025 by Stephanie B.
This is the only time that I’ve ever had a good experience with Xfinity. By physically going into the store! Forget calling the 800 number ha.
-
November 2025 by Max Gol'ovkin
Hospitable and helpful
-
November 2025 by Charmayne Martinez
Ashley was great and good service. Disappointed that couldn't get my camera there, had to be shipped!!!
-
November 2025 by Chris
★☆☆☆☆
I rely on my internet to work from home, yet once again Xfinity takes the service down in the morning, multiple times, when everyone is awake and supposed to be productive. They claim it’s for “improvements,” yet this routine interruption happens when we’re all active—not during late night hours when the impact would be minimal. It’s disrespectful to customers who pay for “uninterrupted” service and expect reliability.
If you work remotely, be warned: the morning downtime is apparently business as usual here.
Pro tip to Xfinity: pick a less disruptive time, the night, if you’re going to pull the plug. Until then, this gets a solid thumbs-down.
-
November 2025 by Horizon
We had a problem regarding a misunderstanding over billing. Karina J. Was friendly, helpful, and professional. She easily handled the problem and resolved it to our satisfaction, putting us at ease. She was a genuine pleasure to deal with.
-
October 2025 by Ivan Solis
A bit dirty and unorganized. The person they had available to speak to concerning switching mobile carriers was not a subject matter expert at all and did not portray any knowledge or confidence. Ended up staying with our cell phone company.
-
October 2025 by Karen Callinicos
Their staff is friendly, helpful and knowledgeable. I always use this location when changing service!
-
October 2025 by Angelo Medina
I just want you give a shout out to Keli, she went above & beyond in helping me & my wife. Very patient and made sure we understood everything. Thank you.
-
October 2025 by Allegro Roasters
thank's to ashley. she help to ativate my google pixel . she have a good actitud .
