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March 2024 by I B (DenverLivin20)
Huge shout out to Mario! He was so helpful and kind.
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January 2024 by Matthew Maguire
Great customer service and very friendly. I'll be shopping here again.
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January 2024 by Ross Mikovich
Visited the store looking for rose gold diamond stud earrings on 12/29 and was shown a pair of pre-owned that were offered to me at 70% off.I returned the next day 12/30 to purchase them and suddenly they were only 50% off.When looking closer at them, I asked if the posts were supposed to be angled. Turns out they were both bent and would need to be sent out for repair.Very disappointed that in less than 24 hrs I was offered a significantly higher price for broken jewelry.When I informed the woman helping me that I would no longer be interested, she took the earrings behind the counter and left me there without offering to be of any more assistance.Poor products, poor service.
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December 2023 by Robert Richardson - RTM Faculty
Highly recommend this location. Very friendly staff, especially Paloma. She greeted me right away and helped me remove links out of my new watch with ease. She took her time and made sure it fit perfectly. Thank you again!
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December 2023 by Shana Boutté
Mike V. and Sonya take such great care of shopping needs today. They walk through item options and quality.Their genuine interest in me as a person is not sales, it is care. This skill cannot be taught and is what kept me around to discover the primary gift purchased today.Mike and Sonya spent extra time with and didn't judge me based on how I was dressed, which is what happened at another location that same evening. Their respect shown was returned, and i honored them in purchases.These two are a great team and will keep me returning to their location, as opposed to other, more convenient, locations.I am grateful for Mike V and Sonya and appreciate knowledge, attention, and respect they give.
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December 2023 by Amber Hernandez
Dominique at the Orchard Town Center location in Westminster was above and beyond amazing. She has helped us a couple of times when we took our pieces for cleaning. This time we made a purchase which took a week just due to me thinking about what I really wanted. Her patience and expertise during the process was amazing. I went back and forth in deciding either a 1 3/4 CTW or a 2 CTW & not once did she pressure me to buy the more expensive and bigger ring. When we walked back into the store (we did not schedule an apt) she remembered my name which made everything so personal and that she genuinely cared for her clients. We were not just another customer walking in the door. I can’t wait to work with her in the future. Zales is lucky to have her as a sales professional in their store.
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October 2023 by R D
Kanha & Codie are extremely professional and very helpful!They made our jewelry purchase an enjoyable and flawless process! Thank you so much for your assistance!
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October 2023 by Austin Ross
I really like Zales. I have never been into shopping for jewelry until I got recently married. Kanha here at the Thornton location got me all set up!! I appreciate her a ton. I will be back soon for more! :)
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October 2023 by Tanner Schnurr
Helped me right away and listened to what i was looking for. Gave me sound insight to similar styles and offered to clean my chain i came in with. Everyone was easy going and i never felt pressured. I will gladly visit again!
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October 2023 by Cyndi Smith
My husband and I recently shopped at Zales for a new Diamond/wedding set. Our salesperson Kanha was SO knowledgeable and helpful. She took the time to show us MANY options and combinations and we really felt comfortable with our purchase once a decision had finally been made. There was no pressure at all, just informative suggestions. We really appreciated our interaction with her and are thrilled with the end result.
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September 2023 by Tia Henke
Bad quality! I bought my daughter a two stone ring so she could wear at school to not get sad ? 7 months later a stone broke out and I went to get repaired and was told that the stone would cost more than buying a new ring?
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September 2023 by Heather Roach
Very frustrated. We paid for the extra warranty which states we can get it resized if needed. I took it in to get it 0.5 size smaller. Two weeks later it comes back the right size but my rose gold ring is now yellow gold. They sent it back again. Two weeks later the ring they returned to me is terrible! There is heat marks all over it and it’s black on the inside. I get told it’s the lighting in here. When I asked to speak to a manger the manger tells me “unfortunately this can happen with rose plated rings. You can get a solid rose ring next time”. I can’t believe they would even return a ring looking like that to a client!! The customer service at the store was terrible. I was told to call customer service. They then told me I can send the ring back again to get it “fixed again” or I can “use my warranty” to replace it! Now I’m paying to fix their mistake! I will never be back and I don’t recommend this place for the customer service alone!
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September 2023 by neto rozetta
My Experience here is amazing. My sale associate Dominique she’s amazing and patient and attentive . We’ve been using her for the last 4 1/2 years and we keep on coming back . She awesome.
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May 2023 by Theresa Coffee
Dominique and Kanha are the best. I’ve been coming here for a couple of years, and I have always received stellar service from this store! They are always nice, and professional. My jewelry always looks great when I get it back from this store.
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May 2023 by Tracie Rodriguez
The staff here are amazing. I have been in several times and they are always helpful, patient, and kind. They took the time to find out what I like so they could recommend pieces in my price range.
