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June 2024 by Bob Andersen (Bob)
next to Safeway... easy access and parking.. never been in.. probably won't.. I'm a 55 year member and although would like to make it to the next milestone.. have had a bad experience asking for a tow.. they are overall not the service provider of old. .
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June 2024 by Ratna Getcluedin
Great service! I have been to other branches and the notary services here and photo passport services here are amazing. Thanks to the great staff here to meet all member needs! I only wish I had recorded the names of the two ladies who helped us - the notary and the lady doing the passport photos- they helped my husband get his documents done and sent off! Great service.
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May 2024 by Spenser Emory
The website and app are both so defunct that you are left to call in most of your requests. This includes anything from updating your profile with AAA to requesting tows and services. The year is 2024. Why you have defunct web/mobile presence as a nation wide insurance provider is beyond me, and will be one of the leading causes to me switching companies.
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April 2024 by Lynn Pastore
Tonight, 4/12 - I am stranded alone in Evergreen for over 4 hours waiting for an assist with a lock out. I have NOT received updates. I have had to call in for updates and been put on hold while a technician is located. There is something very wrong with this current system - as a solo female in an unfamiliar place there is no regarde for my safety or comfort. It is COLD, dark out and no place to walk to close by.
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April 2024 by J X
The worst AAA. Brittany Gave me Triptik with the wrong route that was an hour longer than what google shows & claimed to not be a Travel Agent when asked why they did that. Why are you claiming to be travl agents if you're not? Monika assigned to help me did not know how to change eoites, look up weather or hotels on the route. The only efficient person was the one doing hotels which is a different person than the one eoing routes so you have to give all your info twice ?. Now they say they can't see me for an hour because they have an appointment. When I called to make an appointment, I was told that I don't need an appointment. What a clown show
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April 2024 by Char Strong
If you haven't had insurance for at least 6 months don't bother wasting your time these people will not insure you at all
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March 2024 by Kate L
Monika is so great to work with! Takes you through the process with super nice energy and you’re done in 5 minutes. Thank you!!
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March 2024 by Michelle Shinn
Friendly staff. Most helpful.
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March 2024 by Kevin Eassa
Brittany was amazing. I was in and out in less than 10 minutes for an IDP. And I didn’t have any paperwork done ahead of time, they were super efficient
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March 2024 by Ann Freeman
After 17 years with another company, with bundling car, rental, umbrella, my premiums went up dramatically. That was with an excellent driving record and no claims. When I called to ask why they said their company was targeting CO because of many bad drivers and many more accidents than anywhere in the US. So they've lumped us all into a group and no one is excused.
That's when I called Metro-West AAA. I got Elizabeth Anderson and couldn't be more pleased . I went in with copies of all my policies and the result was same coverage or better and $1,000s of savings. It was well worth the couple of hours of my time. I highly recommend AAA.
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February 2024 by Jessica
Helpful but they took a long time to arrive
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February 2024 by Craig Mitchell
Helpful
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January 2024 by K S
Not sure what my membership is paying for if the tow truck doesn’t show up. I don’t care if it’s Sunday, I shouldn’t have to wait 6 hours for a tow if the weather is normal. And now it’s 11::30pm and am told not to wait up. Not ok.
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January 2024 by Alaina Perkins
Monica is so incredibly helpful and kind. I would use this AAA again just to work with her!
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January 2024 by Connie B K.
AAA used to be reliable! Not so much now! I purchased coverage for my teenage grandchildren and three times in the last year when they really needed help, AAA did NOT show up. One time we had to call another tow-truck service. AAA said they would repay but never did! These emergency calls were in the Denver area - not rural!! No excuses!! So sad and so dangerous! I have reported this to the Better Business Bureau! To add insult to injury, I keep getting advertisements for other things that AAA seems to be taking on! This infuriates me! I want them to do the ONE thing that they used to be known for -emergency road-side service - which is actually needed!
