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December 2023 by Cheri England
If I could make it 0 stars I definitely would. I have been with Bellco 10+ years and have never been treated the way I was treated this evening. Customer service here is awful!
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December 2023 by brianna montano
I’ve decided to switch to bellco after not being satisfied with my previous credit union and i’m so glad i made the switch! I came in to set up an account and right away everybody was super welcoming and nice. Leslie was the one who helped set everything up and it was super easy and fast! even after there were some problems with my information (totally my fault!) Leslie was able to fix is pretty quick. Thank you guys for your awesome service and making me feel like i made the right switch!
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July 2023 by Lisa Brown
I have to say today I am impressed by the service I received today, online. I made a mistake with an account, called and spoke with Raquel and Tyra. Both ladies were helpful and helped me very much. They stated the expectation that I should have regarding my account correction, then actually exceeded it and helped me not incur overdraft fee's because of my mistake. This is next level, ladies! ? Thanks for having my back!
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April 2023 by Ashley Beach
Mallory is the sweetest human I've ever met in this branch. I drive an extra 20 minutes here because of the customer service. She is immaculate
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January 2023 by Greg Robertson
This issue was finally resolved with much effort. Hopefully things have improved? I sold my 2013 GMC 2500 pickup to a friend on March 11 2021. The day before that, I provided a 10 day payoff from my bank. That payoff was good until March 20. After the first week (March 19) I contacted a call center at Bellco. The individual was helpful, but produced no real results and was told that Bellco mailed the payoff check. My payment was due on the 20th so I made it to avoid complications with my bank. After checking all week of March 22-26 I got ahold of another individual at the call center. This agent didn't even try to help and said she couldn't talk to me. A little later that day I was contacted by Bellco and was informed that the payoff check was FED-EX'ed to my bank. I asked for a tracking number and was not provided with one. It is now March 30th, still no payoff. I'm wondering if Bellco has the capital to make payoffs on vehicles they finance, or are they just complete incompetents? I'm checking with my attorney to seek a remedy. I don't like to issue bad reviews, but I will be a crusader for this cause, as I hate to think of others experiencing the same anguish I am...and I'm just the seller, so let the buyer beware!
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January 2023 by Mark BerkowitZ
I was treated very well. I opened a account and purchased a C D. I was very satisfied
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December 2022 by s.y Ta
Small branch office to serve this area, seems to be a little under staff so might contributed to the negative review. I do not use ATM so can't comment on the ATM. But generally services have been reasonable besides sometime a wait longer than expected.The office in Westminster near Costco is much bigger with better staffing along with drive through service whenever I head toward that side of town.Branch size does have some effect on how they served.
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August 2022 by Aniela J.
We have been dealing with Velia "financial specialist" for a small loan. I have contacted her several times to contact us about our loan and have never heard back. It has been 5 days and still haven't heard. She stated she would contact us within 24 hours. I sent her personal information and she has never stated she received my information. This is horrible business practice! So disappointed with this credit union. I thought credit unions were designed to help people. I would love to have a manager contact me.
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June 2022 by Kyle Kerstiens
I have been waiting almost a month for a replacement card this is totally unacceptable. What a joke when I can buy something from overseas and have it here sooner. Bellco is an ok bank but the customer service is terrible, go somewhere else, also the debit cards you get from the branches may last 2 months. Everything they offer is garbage find a different bank
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April 2022 by Alex Lippincott
I never write reviews but I feel a genuine obligation to warn people against using this place for their banking. People here seem kind but also very incompetent. I feel bad saying this but the terrible service wasn't just irritating, it impacted my business and caused some real (avoidable) financial hurdles. I was only trying to get a basic account to perform very basic functions for my small business, but you would have thought I was trying to shuffle money between off shore Swiss bank accounts with how difficult and complicated everything was. I spent many hours in person at this location and many more on hold with folks who (were again very nice, but) weren't able to answer super duper basic questions until finally now after one very frustrating month I am closing my account and going to another bank.
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April 2022 by Jason Giambra
Digital id was not accepted, The teller didn't have any up to date documentation on digital identity verification.
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March 2022 by Ravi Narayan
Great service. Also , they provide shared services for other credit unions.
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January 2022 by Agent O
To get anything fixed is like pulling teeth. The online banking and the phone app are worthless and the bank fixed all security issues to a landline phone. Even though I asked for all issues to be directed to my mobile phone. They only seem to be open when you're at work. And nothing can be done about it.
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November 2021 by MIchael Cass
Useless branch. Can't do anything. Just a glorified ATM. With useless employees.
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October 2021 by Heaven V
Bellco honored my appointment, got me set up with, Lexi lucero who helped me get my car refinanced without a pain. Was a smooth process, made sure i understood everything as we went, and also gave other financial advise. Couldn't have asked for a better experience. Thank you Lexi and the Bellco customer service team!
