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March 2024 by Frederick Struck
Great work and the new car smell was wonderful !
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March 2024 by Izze
My car was towed here to have work done. It sat in their parking lot for 3 days, locked with a steering wheel lock. Came back to it broken into. Thousands of gear and tools stolen from inside. Steering wheel lock off. No cameras in the parking lot. Must have sketchy mechanics. Avoid this place.
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March 2024 by Lorrena Slaton
Excellent repairs, customer service, and timeliness!
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March 2024 by Warren Jones
Great company, great people
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March 2024 by Chase B
No one likes paying for repairs, especially when the accident wasn't your fault. Caliber made the process as painless as possible and went above and beyond with the repairs. They fixed the damage from the accident, and that looks great; but they also polished out some pre-existing scratches, washed my truck, and detailed the inside. And they even saved the old badge for me.Crappy situation, but an excellent experience at Caliber. Thanks to Taylor and the rest of the crew there
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March 2024 by Mary Ellen Ballard
We are very happy with the work you did on our truck. Truck looks beautiful. All the employees were very helpful, way better than the insurance company that was taking care of this mess.
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February 2024 by Laura Nagler Duncan
Ben was an excellent rep for our car body repairs. He was friendly and courteous, communicated every status update as our vehicle progressed through the repair, and made the overall experience super easy for me. The car looks better than before, and I was also very pleased to see the light detail job on the interior – an extra step that goes the extra mile toward full customer satisfaction. The front desk workers were very friendly and welcoming and helped get the office visit off to a great start. And I really like the text program and client web app that shows the repair status and estimated completion date. Thanks for everything!
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February 2024 by Maggie Fast
So rude. Can't be bothered with an estimate. Won't work with you if you don't have a claim. I've brought all our cars here and will never be returning or recommending them again. The lady that answered the phone was very rude and didn't care at all. I asked if we could get scheduled for an estimate on a hit and run and she could care less about anything. Said we had to file a claim. Why would I file a claim on MY INSURANCE without knowing if I want to pay with insurance or pay for it myself. No wonder insurance rates are going through the roof when places like this force you to file.
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February 2024 by James Garcia
Great experience in all aspects.
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February 2024 by PAMELA MAININI
From the estimate to picking up the car. This company was professional, friendly and accommodating.
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February 2024 by C O
Update- I was told by my Allstate representative to bring the car on Monday. I brought the car Monday and was greeted by Caleb, who was very rude about my review. He proceeded to argue with me over what I placed in my review, which is very unprofessional. Sir it’s my review my experience… I was told by Allstate that my car would be left there and that I would pick it up the next day while Caleb said that wasn’t gonna happen and then I was going to sit there and wait for them to“ polish” their errors. It seems that the lack of communication between caliber collision and the insurance company has been dropped numerous times. This has been the worst experience ever and I would not trust my car to come back to this location because I’m pretty sure they would mess it up. (Look at previous reviews) Based off the experience I had I would never recommend this company to anybody due to their lack of professionalism and them, sucking insurance companies for money, and not repairing the work 100%. Even though they offer “lifetime warranty”——If I could give this shop zero stars, I would. I got in an accident and was referred by the other parties insurance. Their representative Caleb marked everything that would be repaired on my car but when I got my car back half of the issues were still there and it looks like they just painted over some of the issues. When I mentioned that some of the issues haven’t been fixed, the original person Caleb told me they would have to speak with the insurance company again. Which makes no sense because I literally just got the work and you didn’t finish it. I was told when I left it had lifetime warranty. The shop manager is extremely rude. Every time he calls he just says “sure “ and doesn’t know how to have a decent conversation. I would recommend going anywhere else but here. Unless you like to speak with men who are rude and don’t take accountability for their lack of professionalism, or the work that they do.
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February 2024 by The Wimberleys
I have used this place on several occasions and the service has been excellent. The staff is friendly and knowledgeable and explained things so that I could feel like my car is gein
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February 2024 by Lynn Ziegler
I HIGHLY recommend Caliber Collision on Robb St!!!!
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January 2024 by David Vega
Caliber Collision did a great job repairing my vehicle after it was hit. Caleb was great to work with, very friendly and communicative. Would reccomend!
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January 2024 by Nicole
Great work and helpful workers!
