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October 2023 by Chris D
I go to quite a few of the first bank branches around the area this is my favorite although I never have an issue with any of them, the staff at this branch I find very friendly, helpful, and professional.
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August 2023 by Brian S
You should reach out to customers before just closing an account that has had a 0 balance for a few months. A phone call or even a letter would be nice. Have banked with you for 3 decades and watched you do the same thing to my overdraft protection at one point. Customer Service is is still good over the phone but with long wait times.
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August 2023 by Melissa “Rockin Owlcoholic” Colman
I just noticed the ATM. Had to stop and partake in the beauty by taking some flower pictures. It's really beautiful
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June 2023 by Valerie M.
I'm actually in the first bank building had an office inside seen a neurologist, Dr. Hammerberg Suite 400 I have severe migraines, and lately they've been terribly worse than what they normally are where they have been taking my life away. I've been sleeping days away, which is very sad and depressing to me because I'm not that person, it's taken a few weeks to get in but I'm here today to finally see him and hopefully get some good news or whatever news I get. Just praying for the best ‼ Thanks For The Read Until Next Time .....
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June 2023 by Matt M.
Be fully prepared to wait on a rude person to take 25 minutes for a simple transaction. always a line inside. drive thru literally takes longer. I have never been to a bank that takes this long even small credit unions are faster. if there is a sign up bonus take it but leave immediately after you receive it. Also there is a 10 Debit card fee annually . This bank sucks
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May 2023 by Michael Fink
New customer, leaving. This bank is terrible. I have to call in constantly to have bogus fees reversed. I think they're hoping customers just don't notice them on their statements. Can't use ATM anywhere useful without a fee. Customer service is awful. Technology is often non-functional. And there are fees for services I just didn't have at my credit union. Goodbye FirstBank.
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March 2023 by Jay Harris
Have been banking here for years. Just wanted a simple notary signature. Could not find my account so denied me a simple signature! Going to close all of my accounts now. Goodbye! You guys used to be good.
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February 2023 by Ron Padilla
The Bank company is good company if they had good employees like the bank itself the bank would be better and do better with your money has will been going to this bank for 5 years now and love the bank but the employee inside bank have attitude towards you in negative way but I keep going cause I'm happy where I have my money
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September 2022 by Thomas Walters
Awesome employees came over and helped us make an account around closing! They came around and made sure if we have been helped or not! Even got free $5 for making an online account there! Also very painless to withdraw money inside at this location. Beautiful massive lobby is a plus!
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September 2022 by Alexandra Brooks
I came to open business accounts at FirstBank after my credit union kept dropping the ball. Myra helped me open accounts quickly and explained everything with the utmost clarity. Her professionalism and customer service is exceptional!
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September 2022 by casey scanlon
I have nothing good to say about my experience with this bank. We took a HELOC out and with 2 employees from First Bank working on our loan, we could not get 1 person to answer a single question. We had to ask everything 3-4 times before getting a response. It took so much longer to get this done than it should of. I will never work with this bank again for anything. The best part was our 72 hold period was over on a Friday and they told us the check would be mailed after that. Come to find out, when we called looking for the check on the following Tuesday that she "forgot" to put the check in the mail and now have to go pick up the check. UNBELIEVABLE
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July 2022 by tracy crawford
Slowest drive thru!! Either under staffed or tellers extremely slow!
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June 2022 by Joanna Najera
Mya was such a big help this morning. She didn’t hesitate to help us. Thank you
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January 2022 by Jeff D.
1st bank has horrible customer service. if you're in Colorado I recommend US Bank which has much better customer care.
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December 2021 by Guy Dude
Very slow service, took a bank teller 15 plus minutes to get my account reopened, very poor service when someone finally talked to me. This branch is terrible
