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January 2024 by Caroline D.
I am so ticked off right now I can hardly contain my anger with this company. First of all the 1$ deal is a bunch of crap. It turns out to be about 56.00. So not be late with a payment or forget because you have a death in the family. I was behind in a payment (my fault yes I know) but called and the site manager assured me there would be no lien as long as I paid the past due and then next month would be due a couple of weeks later and just don't be late. So I did make the payment and IMMEDIATELY after I was sent an email saying that I had a lien in my property. The fees were RIDICULOUS. More than the actual amount of the rent. I then called and called and called because I kept getting messages that my things were going up for auction. Ok. Well when? Over and over I called and no one would give me a date. Just the same msg..going up for auction. Finally the woman answers and tells me tomorrow at 9:30 and if it's not a zero balance by 9:30 it will be auctioned. So I get it paid at the last moment because they open at 9:30. That was over a week ago. Once again we are back to the site manager never answers the phone and she also can't return a call. The freakin lock is still on it and I have not been able to get in. I paid for another month and have a zero balance. I can not get this woman to take the freakin lock off or simply answer my call. I finally got through to the corporate office and they escalated the complaint...waiting on someone to call me back. I even received an email saying my things were subject to theft because there is no lock on the unit. I bought a lock of my own. They will not remove the lock out lock. I am sooooo ticked off right now.
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November 2023 by Cody Love
Heather was very helpful through out the process, it was greatly appreciated.
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November 2023 by Mark De La Torre
Angie is the best! We were in a pinch for accessing our new unit during a time-sensitive window trying to access another Public Storage just up the road. Angie was super responsive, coordinating with me and my colleague, so we could receive our donationsstored on time! Thank you, Angie!
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November 2023 by Haley Bridge
Ludicrous that this building has 733 units and only 2 carts. I’ve come numerous times and had to sit and wait for long periods of time for an available cart. Inconvenient. I do not recommend. Building is clean so I’ll give them 2 stars.
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October 2023 by Desiree Miranda
Moved out yesterday after renting a unit for a year. Never an issue with carts being available, the building was always clean, and the staff was always knowledgeable and professional. Would recommend this location for storage needs.
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September 2023 by Jessica Sandoval
Went to sign up for a storage unit and Angie was a doll. Very nice and informative
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July 2023 by Bryan Erickson
Recently had a bit of a situation that needed some help resolving regarding a unit for a friend. The entire process took entirely way to long without any real help from staff. The lady at the front desk, Angie, was absolutely not interested in helping resolve anything. At one point I needed to provide a death certificate. After informing her I'd be right back after printing a copy. When I returned the door was locked. Angie came driving back almost 30 minutes later stating she ran to the bank. No sign or communication. Then, it turned out when she pulled up the file she already had the death certificate.Angie was extremely unprofessional and provided very little assistance unless directly confronted. The phone service was no better as everything I'd call to get information the automated system was unable to help and would discount me.Overall, a simple 2 day process took 6 months because of a lack of support and help from anyone here. Felt like they wanted to keep charging the account rather than actually help resolve anything. I will not be back to store at this location!
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June 2023 by David Griego
Hi ?? I want to start this off by saying Thank you to Angie! She’s the reason I continue to keep renting my storage from this location. She’s very professional and cares about the people who rent from this location. She’s always friendly and smiling when you need something she is very helpful. I appreciate you so much Angie. Thank you a million times for always making me feel welcome ?? If you rent and happen to get Angie all she’s the best! 5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Not only that.. this place is always so clean and I appreciate that too! Thanks again!!-David
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June 2023 by Nika “Nika Pika” Christensen
Angie was so helpful and sweet. I had gotten the wrong unit online and she helped me so quickly I was able to switch to the right size right away so I didn't have to drag all of my things back home. She was such a blessing in the middle of all the stress of moving and storing your belongings. This location has always helped me and a special thanks to Angie!
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June 2023 by Helen Hutchinson
Had a great experience at this Public Storage location. All of the staff was always friendly and eager to assist if needed. Bethey was extremely responsive and was always able to answer all of our questions and was always a pleasure to talk to.
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April 2023 by Michael G.
The service was great... thanks for answering our questions and providing a clean, secure environment.
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April 2023 by Jim Novotny
Jesse was extremely professional, courteous, and competent in assisting us with storage rental. Jesse seemed to be extremely knowledgeable in the business operations. His professionalism convinced me to rent a storage unit from him. Jesse immediately made us feel comfortable and confidant in his abilities, trustworthiness, and the reliability of the company. I would do business with Jesse anytime. Shera was great help also great # tag team
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April 2023 by K
I had a great experience at their downtown location managed by Segen and she referred me to this location once I moved. Bethey was so helpful and answered all my questions! Great customer service at both locations!
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March 2023 by Sara Peregrine
Outstanding customer service. Angie helped us move to a larger unit at a different location, after finding out the unit we reserved was too small (my bad). We got to hang out with her while she got the details sorted, and it was honestly the highlight of my day! She is friendly, funny, and patient. 5 stars!
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March 2023 by Deb Fischer
I had a unit that I won at auction and I told them that I’d be there at 10 a.m. My truck broke down and I had to go get a rental so I was 2hours late..Betthy was so nice and friendly..she put me rite at ease and gave me a better start for the day..
