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June 2024 by Summit Oxygen
I lost my phone and was in need of a new one. The closest place that was open on Sunday was this store. I was not greeted politely when I walked in. And, when I inquired about a new phone I talked to "Rome" I got poor service and poor attitude. When I asked questions about the phone I got one word answers. After I bought the phone I had trouble connecting to my email and when I asked for help getting the phone set up because it wasn't registering on my email he didn't want to be bothered and told me to call Verizon. DON'T SHOW UP AT WORK IF YOU'RE GOING TO BE RUDE TO THE CUSTOMERS!
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June 2024 by Heather Shockley
Would give 0 stars if possible. 4 different trips to the store to get new phone upgrade completed correctly.
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May 2024 by Santo Atheos
Great staff. Helpful and professional. Worth the wait. UPDATE: Been coming here for almost ten years. Jamel is the Best! Verizon better take good care of him. Thank you so much
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May 2024 by Paul Roser
Sold me the new zflip on the lie that inner fold crack could be fixed with the protection plan free of charge. 100$ and 5 days later im waiting on a full replacement missing work they refuse to let me pick it up. Asurion is just as bad
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April 2024 by Katerina Bisbikis
Dallas was super helpful and very informative, unfortunately we started our phone plan at a third party Cellular Sales Verizon store so there was only so much he could do for my boyfriend and me. However he was able to point us in the right direction of how to resolve the situation and he cleared up some misinformation that we had received from other Verizon representatives.
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March 2024 by Torin Eichacker
I think this location is awesome. Antonio a manager helped me out with issues myself and the buyer of my old phone ran into. Felt he went above and beyond to help us out and soon the problem will be resolved!
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March 2024 by Theresa McKinney
Ivan and Antonio helped me a lot today! I wanted to keep my existing phone and move number from AT&T! They even saved my vm messages to Notes (from my Dad, who we lost last year). I really appreciate their expertise!! Thank you so much!!
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March 2024 by Donn Emge
No senior plan that was reasonable for my budget.
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February 2024 by Stephanie R.
I have worked with Jamel three times. Once for my phone. Another for my daughter's phone. Most recently for my brother's phone that was lost during a car accident. Jamel is wonderful to work with and helpful. You walk in and he is the first to ask how he can help you. Always courteous and attentive.
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February 2024 by Bill Ennis Jr.
This store can't keep employees, and the ones they do have don't have a clue what they're doing.Stefen called Wes from Verizon because they have been overbilling me for a plan I never authorized.STAY AWAY from Verizon at all costs!!!Way overpriced and VERY POOR customer service.
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February 2024 by Bill E.
This store is by far the worst business I've ever dealt with. They can't keep employees and you get different prices from each one. If you decide you don't want their services, you get billed for them anyway without prior authorization. Stefen, another new employee, was definitely not trained at all. He called Wes from Verizon, who was even worse. STAY AWAY AT ALL COSTS, and read the rest of their reviews too.
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February 2024 by Alison S.
Ivan and Ty were super helpful getting my old phone moved to Verizon and answering my many questions about billing. Thank you!
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January 2024 by R Persichitte
This location was fine, but my overall experience with Verizon was a nightmare.My service was incompatible with my device, but they billed me anyway. After 3 calls, each saying they fixed the problem, my account got turned over to collections. Verizon online said I'd have to go into a store to get it fixed. When I went in, they verified my identity and forwarded me to a phone agent who claims to have solved the problem.Billed $50 for an account that was never activated and cancelled within an hour. Verizon is terrible.
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January 2024 by Michael L.
Went to replace my phone this morning, nobody in there working actually wants to be there infact they all were just on there phones watching videos n listening to there headphones. The worst and most uncomfortable staff ive ever encounterd in verizon store. Younger kid who sold me my phone was giving me one word answers "yep" "nah" and basically was like "what color you want" "give me your credit card" no trying to help get me deals, no questions at all if i need anything else literally felt like a highschooler sold me a phone off the street. The most impersonable experience ever. I will never go to this location even though its 2 minutes from my home, worth the drive to go anywhere else seriously. Not sure who trained these employees... also a smile goes a long way. I know those jobs can be unpleasant but find new work if you want to make it miserable for the customers too!
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December 2023 by Gina R.
I went in to the store today for my business account to cancel my internet service. The manager, Dallas, claimed that he could not remove the internet service and that it could only be cancelled Monday thru Friday, from 8 to 5 by calling Verizon over the phone. That was a lie. He also stated that I would have to return my equipment, the modem, after the company sent special return packaging to my home which I could then use to return the modem. That was another lie. I know these were lies because I went to my car and called the company. My internet service was immediately cancelled and I was told that I did not have to return the modem. So this manager is either lazy and a lier or he is completely incompetent and does not know how to do his job. He is also rude. I have had much better service at other Verizon stires. I would advise anyone to steer clear of this Verizon location and Dallas the "manager." I really wanted to give a zero rather than a one rating.
