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April 2024 by Juli County
I have never used a dry cleaner service before. Burke cleaners made it so easy and so fast. I even private message them on Facebook. And someone got back to me the same day. With an answer to my question. The facility in Windsor is clean and nice looking. The equipment worked well and super user friendly. Highly recommend!
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April 2024 by Tori Swanson
It is a rare situation when I have such a terrible experience with an establishment, I feel obligated to write a review.I recently brought two women’s Express brand blazers to the Windsor location. When they were returned one had a strong mildew smell. And the other had a burnt smell (along with the mildew) and there was delamination in the jacket, especially around the cuffs.I was told to bring them back in. I spoke with a nice lady who was alarmed by the smell and acknowledged they weren’t in wearable condition. She said the blazers would be sent back to a special area for “re-do’s” and a manager would contact me. I was adamant about a manager contacting me since I was very disappointed and concerned about my items. I need them on a weekly basis since my place of employment has a certain dress code, and they aren’t easily replaceable because of the higher price point.I waited 3 days and never heard back. I called the local store and requested again to have a manager call me. Eventually I received a call from the Regional Manager Shannon. She was very nonchalant and told me one of my blazers was completed and the other would be done the next day. She admitted there was an issue with the equipment that caused this problem. However, she had personally inspected them and there were no longer any issues. I explained to her my concern and how dishearten I was how things were being handled. She then stated my blazers “were an older style and not even new, so she didn’t see why I was so concerned”. The conversation was not what I would expect from a professional establishment that ruined my personal items. With much resistance to give any type of apology, she eventually offered me a $45.00 credit towards future services, promising my blazers were 100%.A few days later I picked up my blazers and the smell was worse on both. My husband doesn’t smell anything and he made the comment I would get sick if I wore them. They are currently in my garage because I couldn’t keep them in my closet or my vehicle because the smell was taking over the space. I have since went to two different locations and called several times. Each time I am told they are sending my messages to a group of 5 people including all the managers. And the last time I was told the message was copied to the owner as well.It’s been 7 days and I still haven’t heard back. I am so disappointed and missing an important staple in my wardrobe. Despite Shannon’s opinion of my blazers being “old styles” they are both still current on Express’s website for $158.00 and $168.00. I plan to continue to reach out to until I receive the compensation to replace my items.Tori Lombard
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April 2024 by Steph B
Super convenient and fast. Exactly what I wanted.
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April 2024 by Doug Schult
Great job! Your new system at the Windsor location is amazing. So convenient!
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April 2024 by K Rodehorst
I tried the new automated system, and it worked great my top was ironed just as I asked! Very convenient!
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March 2024 by Amy Hobbs
I really don't like present set up where it is entirely self- service. I prefer to have contact with a person.
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March 2024 by Daren Shawver
Always friendly, great service and their kiosks are very convenient. I have been using Burke Cleaners for years and will continue to do so.
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March 2024 by Jacque Pilkington
Really convenient and easy to follow instructions on screen.
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March 2024 by Stacey Swanson
Great, efficient, professional service and cleaning of my garments. Enjoyed learning and using the automated system.
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March 2024 by Jordan Miller
Great Cleaner Services
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February 2024 by Havana Burket
My dress is back to normalll, and it was super cheap! Love the way you guys work a ton
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February 2024 by Susie Lang
Done faster than I expected and at a great price! Highly recommend!
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February 2024 by Russ Donnan
The friendly staff at our Windsor Burke’s made sure we received an article we needed for an event. Wonderful service!
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February 2024 by Lynn Davis
Very kind and great service.
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February 2024 by Linda Fitzner
So fancy, but easy to use.
