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March 2024 by John Dwan
I cant recommend against H&R Block Windsor CO strongly enough. Went to them for standard tax filing. I was encouraged to use one of their remote preparers as they would be able to get the taxes done in 3-5 business days. Ultimately the taxes took over 2 weeks to get done, partially because the office didn't assign them to a preparer for several days. I followed multiple times in person, over the MyBlock app and via phone with both this and the office the remote preparer worked from. My attempts to follow up on the process went with ignored messages and unreturned calls. When I finally got a call back I was informed that someone scheduled me for an appointment with out my knowledge. The communication from this company is absolutely horrendous. Over 2 weeks to accomplish a task than can be done in a single evening via Turbotax. This company has lost my business, and I recommend you take yours elsewhere.
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February 2024 by Craig Banghart
Service was nice nothing to write home to mom about. Price was a bit of a sticker shock seeing as I should have just done it online for around half the price. But I guess in the end you pay for convenience of them doing it and making sure it is all correct.
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April 2023 by George E.
For many HRB has been my go to Tax Firm, no problems, Great service. Them BAM! The floor fell out. I have been paying additional fees for what is called "PEACE OF MIND" coverage. It's a above and beyond their normal service. The I RS sent me a letter telling me my 2021 taxes were all screwed up and I owed additional taxes. Not to worry... I HAVE PEACE OF MIND COVERAGE. Well, here's where it gets interesting. NO ONE WILL EVEN TALK TO ME.Tried everything. Even being shunted off to a new tax analyst. She won't call me back either. Let the games begin.My reco - Stay away from HRS. Definitely don't pay for PEACE OF MIND coverage.
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April 2023 by George Eckhardt
HR Block has a great system to support their tax pro's. Easy to use any very forgiving to clumsy users. My HRB tax pro is the all round best.Knowledgeable, courteous, considerate. Five stars for her.
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March 2023 by Steve D.
For the last two years, this company has prepared our taxes with no issues. This year, however, we experienced some very unprofessional behavior. We scheduled an appointment several weeks ago and meanwhile, we got all of our documents ready so that they could have everything they needed. Then, less than 48 hours before our appointment, they called to cancel the appointment and said they could no longer fit us in. They said they weren't prepared to meet. We were left having to scramble and find anither company at the last minute, causing a great deal of stress. They seemed not to realize what a difficult position this put us in. It appears that their scheduling was disorganized and if they couldn't handle their customer load, they should have said something sooner. This was very unprofessional.
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March 2023 by T Evangelista
We dropped off our documents at the beginning of February and our taxes are still not finished today, March 7th. We eventually scheduled an appt to complete our taxes and we're charged $295. I can't find this pricing on the H&R Block website anywhere. We will definitely not be using H&R Block next year.
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March 2023 by madison doyle
Connie Jacobs was helping me with my taxes but it has been almost two weeks that she has had all the needed information and my taxes are still incomplete. There's been no communication from her end. Every time I have tried to reach out or get an update I have either been ignored or given attitude. After reaching out a forth time, I was assured my taxes would be done by yesterday and they're not. Not only has this been a frustrating process where I feel left in the dark, but it has been so genuinely confusing. I don't understand the lack of customer service nor the ability to be straight forward with me on where we are in the process. I highly suggest using anyone else.
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December 2022 by Tio Pedro
Lauren is awesome! She's an expert in her field and I have the fullest confidence in my returns every times she finishes them.
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April 2022 by Kevan Cameron
Our tax preparer Lauren knows our financial history and does a great job helping us keep our taxes straight. She also helps to prepare us for the upcoming year. She goes above and beyond her responsibilities keeping us squared away and helps put our mind at ease when it comes to taxes.
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April 2022 by Hemanthkumar Krishnakumar
Preeti is highly knowledgeable when it comes to taxes and highly recommended.
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April 2022 by Ronda Smith
The entire staff was very friendly and all assisted me, while I was trying to figure out the best financial plan to pay my taxes.
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April 2022 by D.B. Myers
Katheryn and the entire staff are not just professional, but very easy to work with.
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April 2022 by Pete Ujvari
Lauren is awesome! She's an expert in her field and I have the fullest confidence in my returns every times she finishes them.
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April 2022 by M Ukishima
I've been working with Katherine Zuberick for several years now and she's been honest and a pleasure to work with. Even gave me a call to remind me to do my taxes.
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April 2022 by Amy Thoen
The tax specialist, Susan was very rude! I needed some advice for my son's taxes, her words "I am here to make money" and hung up on me. I couldn't even explain the situation before she hung up.
