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August 2024 by Patrick Grissom
Stan was very knowledgeable and prepared for our appointment. All paperwork was already filled out and printed. Thanks
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August 2024 by Monique Summers
Amazing service and knowledgeable staff! Heather was absolutely amazing. She got us in quickly and was extremely helpful with supplies. Stan, the respiratory therapist is amazing! He is so knowledgeable. This is the best office and staff!
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July 2024 by Jesse Covey
I came home to a Rotech van parked in my Reserved condo parking spot (license plate "AXG-U76"). This is extremely unprofessional. Tow truck is on the way, hurry up.
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July 2024 by Alex Chernoff
The individual attention I got to helping changing to a different mask and testing the specifics was greatly appreciated.
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July 2024 by Tom Watson
I was excited to get new CPAP equipment and followed CU Health's suggestion to use Rotech. Unfortunately, I spent two weeks trying to get pricing information from them without success. Ultimately, they sent me equipment that I neither ordered nor agreed to.
I contacted Anthem Blue Shield, and they blocked any billing to my account. While there are a few pleasant employees at Rotech, the management is unresponsive and pushed through the order without providing a price quote.
Typically, I give a minimum of 3 stars in my reviews, even when service is poor. However, I strongly recommend avoiding Rotech unless you don’t mind unexpected costs.
UPDATE: July 2nd.
Yesterday, I was contacted by both phone and email and was asked to immediately return equipment that I have never received. Over the phone, I was incorrectly told that I had made the first payment and received the equipment. Neither of these statements is true, which is very confusing.
The representative then reviewed the tracking information for the unreceived machine they were asking me to return. It turns out their delivery service expects to deliver it on July 8-9, a week from now. She acknowledged that the situation looked confusing. I have requested that they do not contact me again.
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July 2024 by Graham Lathrop
Auto enrolled me in “resupply”. Sent equipment I don’t even use and then billed me $500 before I even knew an automatic resupply program existed. Modern thievery.
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July 2024 by John Kimlinger
My wife Katie Kimlinger, was fitted for a bypass yesterday, the representative,Stan Taylor, truly a caring, extremely knowledgeable individual! Stan has got to be Rotechs best when it comes to implementing a complicated process
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June 2024 by Larry Penn
THANK YOU SO MUCH FOR HELPING ME WITH MY CPAP MACHINE!!!!
ALWAYS SO GRATEFUL FOR YOUR KNOWLEDGE AND FRIENDLY STAFF..
AND WHAT A WONDERFUL EXPERIENCE TO TALK ABOUT BASEBALL HISTORY WITH STAN.!!
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June 2024 by Tom Allen
Stan was great. Many good suggestions.
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May 2024 by lori weinreich
Stan was wonderful. He really taught me about the machine.
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May 2024 by Karen G
Worst company EVER!!! They have no customer care! They are rude and nasty! Then you get transferred to these foreigners that can't speak English! There horrible! There billing sucks! Makes on since!
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May 2024 by Joyce Bromley
Stan was the Best! He obviously cares very much about people. He is good at what he does and is very personable. He knows everything about the machine and he explained it very well. He also has a sense of humor that puts people at ease and was so friendly. I can’t give enough credit to Stan for the great job he did and our wonderful experience.
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April 2024 by Gaylynne Mitchell
I had a replacement CPAP from Phillips that had locked settings. Within minutes F. Stan Taylor had it set and ready for use. We were traveling to see family and this was a special person who fixed me up no charge. Jasmine set a time with no issues, answered the phone promptly. They are the folks to go to, Thank you.
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April 2024 by Evelyn DeNardo
Do not use this company! There seems to be bo one in colorado to physically help. For some reason, they could not update my address and had me dealing with Reno! Every person you call has a different idea about what how things proceed, if they have any idea at all! I'm sending back my CPAP and switching to Apria. Starting over is better than dealing with Rotech's chaos.
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March 2024 by Mike M
Stan was a great help with my CPAP setup. The startup with getting unit was a little rocky but just make sure you get good info from your insurance provider before starting the process
