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March 2024 by TC B
Update March 2024:OKAY this store has redeemed itself and is a FULL 5 STARS!!! Excellent excellent staff and customer service!Past Reviews:They are great with getting the needed parts delivered to Woodland Park very quickly, their prices are fair, and the employees are very helpful when you call or are in the store.Update January 2023:The customer service has greatly declined here. When you order parts that come up from Colorado Springs they may arrive that day, the next day, or 3 days from now....and this location does not call you anymore to let you know the part is in. There are a few employees that just blantantly ignore you, and I don't want to say it's because I am a woman....but can't help but feel that way. They seem surprised I know car parts, and tend to dismiss me. The only employee I have consistent quality service from is Shawn/Sean....we talk about Ford trucks and parts! He is very helpful and responsive!Updated May 2023:Well...Anthony the manager restored my faith in this store and rating went from 3 to 5 stars! Kudos Anthony! He was patient and made sure I got exactly what I came for. In addition, he was very polite and professional and was handling 3 customers at one time, and still managed to be attentive to all!Updated July 2023:Have to say that this location has renewed my faith in them! Customer service had really started to dive there for awhile, but things have changed....for the good. They call when parts come in that have been ordered, they have people willing to help find parts in the store, and attitudes are much improved!Update August 2023:I wish this location was more consistent. There are times this place is very helpful and the staff are great, and there are times that the staff are just rude and dismissive. This past visit was the rude and dismissive with Anthony, manager. Please don't talk to me like I am an idiot because I don't know the layout of the store.
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February 2024 by Raquel Cartaya
we have a particular car, so we didn’t find exactly what we needed but the service was unmatched, and they directed us to the place that had exactly what we needed. Would definitely recommend!
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February 2024 by Chad Horning
My visit this time was just to return a core. I bought a new alternator in Lincoln Nebraska. Of course I lost the receipt, but all the info was under my phone number. In and out with my $70 core charge put back in my credit card in about 2 mins. I'm always able to get in and out of this store quickly. Not one time have I wanted to take over their computer and look up what I need myself. They always seem to have people working that understand it doesn't matter if my truck is 2wd or 4wd when all I need is some wiper blades. Other parts stores I dread going into sometimes, but not this one.
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December 2023 by Byron Hunter
Great staff. They were great spirits for a Christmas Eve work day. They definitely made my day. Thanks everyone.
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December 2023 by Julia Pease
Love these guys! They don't treat me like I'm an idiot just because I'm a woman. They are the only parts store that usually has my parts in stocks and I get coupons for $5, $10, and $20 off, all the time!
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December 2023 by Devin Tran
Being able to search vehicle information through license plate makes it a flash to get parts. Most parts come in same day
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October 2023 by Straange719
Usually my go to spot for anything I need automotive wise staff is very helpful and friendly. 9 times outta 10 got whatever I'm looking for.
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September 2023 by Brian Roeder (RedRoeder)
I stood at the counter waiting a good 5-minutes on the employee to finish his cigarette out front before finally coming in to help me.
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September 2023 by Scott Wilkins
I don't find them to be particularly helpful or friendly, but it's convenient.
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August 2023 by four mountain squatchers
Went in a couple days ago and Anthony was really helpful in directing me on what i needed and even advised me on what he didn't think I needed which saved me money. Thank you Anthony for being there when I needed advice.
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July 2023 by Isaac Svendsgaard
Poor customer service. If I didn’t need the part I would have walked out and never returned. Fix your customer service. (It probably stems from poor management). Until then, you have lost a customer for life.
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June 2023 by vifil11
They are always helpful and understanding.
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June 2023 by Johnny Rodriguez
Love this place, excellent customer service
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May 2023 by Brennan Patten
Great location. Great knowledge buy the guy behind the counter.
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May 2023 by Tracey B.
Updated May 2023:Well...Anthony the manager restored my faith in this store and rating went from 3 to 5 stars! Kudos Anthony! He was patient and made sure I got exactly what I came for. In addition, he was very polite and professional and was handling 3 customers at one time, and still managed to be attentive to all!
