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March 2024 by Val Schnackenberg
March 2024 WP had snowmegeddon. If you live here you know what I’m talking about. Some neighborhood PO boxes were buried under 3’ of snow, for days. And just because we had tons of snow, that didn’t stop mail and packages from flooding into Woodland Park. All this to say, IMO the staff at this post office - from inside employees to mail carriers - did an amazing job of getting mail delivered as soon as they could, and being cheerful and helpful in spite of lines and backup for days. Thanks, all of you. I for one am impressed and grateful!
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December 2023 by Megan Schulze
Staff are supposed to be well trained and knowledgable on passport processing but obviously lacks this as I insisted on sending my minor's passport with their renewal form (as the form/instructions stated) but rather only sent the birth certificate because this is "what they want for all minors" as stated from the USPS employee....well I just got a notice to send in the passport so now the processing time has obviously been extended and I now have to pay separate postage for this. Thanks a lot!
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September 2023 by Amanda Degenhart
Avoid for walk in passport applications. Walked in during the passport 2-3pm designated time and waited in line until right at 3pm and was turned away when we got to the desk because they needed “15 minutes per application” and they wouldn’t have time (we had everything ready for two kids applications). Nowhere on the website was this requirement notated. Clerk at the front (female, dark hair, glasses and tattoos) was rude, condescending, and offered no solutions. There appeared to be another gentlemen with friendly demeanor but did not get to interact with him.
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September 2023 by Janee Marsh-Hill
Great experience getting a passport. The office itself was not crowded and the help was friendly and knowledgeable.
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August 2023 by Oma.arre.1
Went to get a passport done with appointment. We had all our documentation ready and filled out, but the lady at the counter refused to process us due to her attitude. Colorado Springs processed us correctly with no issues, same documents.
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June 2023 by ki ya
I've never had a problem with shipping, returns, or service for the 9 years I've been here. Always polite and timely.
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May 2023 by Kaylee Jine
Waited over an hour to be helped when I was only second in line, needed help with my mail delivery that’s been missing and when it’s finally my turn , mind you I was very patient the entire time) the very rude lady MICHELLE rolled her eyes when she went back to look and came back and told me I can’t be helped that I needed to be on lease to get mail which is funny since I’ve already received mail before. I guess they pick and choose what gets delivered to me.I did change my address too she just wanted to help passport applications first. They should have 2 people assisting and also a nicer woman, instead of her passive aggressive attitude with me. I will be furthering my complaint.
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April 2023 by Neptune
Extremely rude. Every time I spoke, the mail clerk interrupted & said they couldn’t hear me when I was speaking loud enough. I had a witness who said they heard me fine. And the witness spoke in the same tone as me & the clerk had no issue. The clerk was fine & friendly with the customers before me but had a total attitude change as soon as I asked for service.
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March 2023 by Brian Maslach
Second time I’ve gone shortly before 5pm and they were closed early. Is this due to lazy employees or have hours been changed but not updated on the window?
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February 2023 by Aaron Brown
I had the pleasure of having Jessica assist me. She went over and above trying to get me the best price for shipping my overnight package. It is not eveyday that you meet someone that brightens your day but she did mine. Thank you and great job.
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February 2023 by Greg Rayburn
Great Post Office! People were friendly and helpful. We came from Colorado Springs to submit a Passport application and they took care of it quickly.
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February 2023 by Donald D.
They refuse to deliver packages to my house EVER. All other companies do. Forced to go there and pick up packages (which I can only do on Saturday mornings) - huge waste of time and gas. When you get there, they are rude and have terrible customer service. They only deliver mail 2-3 times a week. There is no accountability to anyone for them not doing their jobs.
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December 2022 by rtpftguy
No local number listed. Phone tree not answered by a human.
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July 2022 by ARSHAD ZEEDO
They deserve more than five stars especially a lady named Erin she was so friendly and helped me a lot this morning when I visited this office on 07/11/2022 for submitting my kids' passports. She took care of everything in one appointment while it was two appointments one for each of my daughters at nine and eleven, so she minimized that time for me to get done by 9:35 and back again to springs early. thank you so much Erin
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June 2022 by Laura McDonough
Love this Post Office. People are friendly and. I rarely have to wait in line.
