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July 2024 by Dawn Altieri
We have well water and installed a new liner. We called for a water delivery and spoke with the owner John. Surprisingly he said they would deliver the water on a Sunday. We have an extremely long narrow driveway which opens up at the top. The driver was uncomfortable driving the large tanker truck down my driveway and refused to complete my water delivery. The owner, John, actually came to my house that Sunday evening to see the driveway. He stated that he would return Monday morning and deliver the water himself. The next morning they came with 2 trucks to fill our pool. Unfortunately, it did not fill the pool completely and I was unaware that The Water Drop company only delivered full loads and does not make partial deliveries. I called around to other pool water deliveries in the area. No one had any availability for deliveries except for another company in Seymour. When that driver arrived, he also refused to come down my driveway and was very rude and nasty. I called John back from The Water Drop he was very pleasant to deal with and agreed to try and make it back out to our house. He delivered additional water even though the company does not do partial loads. Even though we still have not been able to swim in our pool weeks later we appreciate the owner John trying to assist us in this frustrating time of trying to get our pool opened. We would strongly recommend John and The Water Drop.
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July 2024 by V
My house is not an easy delivery but John is fantastic & made it happen. Highly recommend The Water Drop.
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September 2023 by Luis J.
Horrible place owner is a rip off Charging an extra dollar if you're paying in coin He is rude condescending and uppity when addressing customers I will not go to this place again
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June 2023 by Rebecca Crose
We used The Water Drop to fill up our whole pool (6 tanks). They were easy to work with. Shout out to John who was super flexible on changing water delivery dates based on when we were finished getting our pool cleaned. Will use again.
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May 2023 by Gustavo F.
Great water place! We come here whenever we need our water gallons filled. Nice staff and they also offer alkaline water. They also sell multiple sizes of bags of ice and even rent out coolers per day in case you need one just for a day or two.
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February 2023 by Jay S.
I was a big fan of this water store until I noticed that my water started to taste funny. It was no longer enjoyable to drink and it left a bad aftertaste. According to the gentleman working here, he blames my clean bottles that I wash out and rinse each time after use. I don't buy it. Something has changed in the water so therefore I go elsewhere now.
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July 2022 by J B
So accommodating to our unusual delivery situation when no one else would deliver at all. He came when I needed, was kind, professional and priced well under other companies I had talked to.
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May 2022 by Marie Kennedy
We just started working with "The Water Drop" (pool water delivery company) and they were on time, very professional, and the price was great! We will continue to have ALL our pool water delivered by them. Highly recommend them!Caribbean Clear Poolsowner
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May 2022 by Regina Ceryak
Needed water for our pool due to an unexpected leak, the driver was polite friendly and very helpful. We live on a big hill and he was skillfully able to deliver without causing any traffic issue. Would use again!
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May 2022 by Keith B
Same day service! I called for a delivery of water and they were at my house within 2 hours. Excellent service and great company.
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March 2022 by Donnell S.
Recently started going here and I appreciate the services they provide. Great company and quality water!
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June 2020 by Jennifer L.
Water is super good. But, the outside machine shorts my gallons every time. Wish they would fix it !!!!
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March 2020 by Hector R.
I've been coming here for at least 5 years. Today all of their outdoor water stations did not work. All customers must come indoors to re-fill. Self serve (outside) is $1 per 5 gallons. Inside they charge you $1.25 (same water, they fill it for you) If your outdoor stations are not working (no fault of the Clients) why charge them more? Any moral business owner would charge $1 inside until their outdoor stations start working properly. Now, I personally am not going to go broke over 25 cents but that is not the point. Since we are in the middle of this Corona Virus Pandemic, people have gone nuts purchasing water....literally there is no water to be found. How convenient that your stations dont work. When I asked the teenager working inside he told me if your going to complain over 25 cents you can get water elsewhere...apparently he didn't get the fact that I was a 5 year customer and he didn't care for the moral point. What did I expect, he's a teenager and it's not his business, he doesn't care.I would think the Owner would care, how his Clients are treated. All those people in line (there were at least 10) with multiple bottles and more coming through the door....that extra .25 starts to add up.It's a scam, if not than explain why...these are your Clients....this ignorant employee forgot that its Clients like myself that help him have a job?The youth of today....pretty scary, that's our future.I will take his advice and go elsewhere.
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March 2020 by Maria R.
Owners amazing he gave little kids in line for water ice cream. Wasn't expected at all!
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November 2019 by X-mas O.
I come here to refill my 5 gallon big JUGS. I rather go inside than use the outside stations.
