-
November 2023 by Sydney Burch
I waited for AAA on the side of a main road for 3 hours waiting for another tow company that AAA automatically selected for me.Finally giving up hope, I called Franks in Ansonia and Josh was there in less than a half hour to handle it. INCREDIBLE SERVICE, very professional, put my mind at ease! ??
-
November 2023 by J.B. Young
Owner only answers calls for new business. If you actually want to get your car back you should hit 1 on the voicemail tree. Thanks!
-
September 2023 by Brandon Perkins
Joshua has towed my car and truck on multiple occasions, Frank has great workers. Punctual and professional highly recommend giving them a call when in need
-
September 2023 by Rasheen Bell-Davis
Even though my insurance company botched getting me a tow company. Josh came and treated myself And my car very well. I really appreciated that after fighting with my insurance for almost 4hours to do their jobs
-
September 2023 by Marvedia Tyson
I recommend Frank's for your towing needs.Josh was the best! Excellent service as well as customer service.
-
April 2023 by John D.
I feel that also being a towing company, people who got towed would come here with a negative review, understandably upset that they got towed. My experience at franks was great. The guy at the front desk, despite doing many things at once, was prompt in answering any questions or concerns, as well as giving me a quote for the work before they did it. Gary, the mechanic who worked on my truck did an excellent job on a number of repairs, and addressed any concerns i had. I needed a decent amount of work done and i did not feel robbed.
-
April 2023 by C Montalvo
Gary is one of the best mechanics I ever had.
-
March 2023 by Tanya Crosby
Always helpful ad got the job done quickly (same day)
-
February 2023 by John
Honest, knowledgeable, and got the job done on time for less than expected. These guys are great!!!
-
December 2022 by Jennifer L.
This company towed my car when, according to their sign I was within my right to park there. Fix your sign! I GPS everything and the address I visited for the first time was within your posting. Change your sign so people don't park there. Businesses should not have to post signs that not everybody pays attention to. I had no reason to expect my car would be taken. Not good business. You could simply put up a private property sign with a list of businesses acceptable to park there. It's a deceptive and fraudulent sign. Fix it!!!
-
November 2022 by Joe T
Franks is the best! They truly go above and beyond anything I've ever asked from them from towing, repairs & emergency work. They've never let me down, and now going on to the second generation the quality remains the same, if not better. Great company and great people, all around.
-
September 2022 by Concrete R.
Conniving Thieves Just cost the left side of the street business because I will never dine or shop from any liquor store affiliated with this tow truck company for towing my boyfriends car even though there was no sign where he parked while he was dining across the st supporting a local business. These people prey on local residents and operate like they are somehow above the law extortion is the perfect word please be cautious. Ps I hope that you understand the level of bad karma the $200 you keep taking from countless is gonna take from you.
-
August 2022 by V P.
These guys just helped us big time. My fiancee and I live in NY and got stuck in Derby, CT. Had a good samaritan know the area and call Frank's. They came out quick, loaded us and the car and brought us all the way home for a respectable price. No one else we called would help. They did. I cannot thank that young driver and the owner enough. Great people. I am so grateful for their help.
-
August 2022 by J Z.
This nasty business lives by preying on public and sucking blood. I didn't park my car at the spot with the private sign but a spot nearby. The lots was quite emplty. They stole my car, and charged me $202 in cash for the towing. Same with other people's experience, the guy was very rude, belittled me, called me liar, and asked me if I want my car or not, etc. Avoid any business! They will end in hell.
-
August 2022 by Live L.
These guys go around sharking on innocent people, looking for cars to tow and hold hostage for money. No one calls them, they go searching to hustle a buck. They towed my car and my friends (both parked where there was no sign posted saying the parking was not allowed) and lied right to our faces about us being in a no parking spot. They also lied about looking for the owners of the vehicles before loading them up. We were right in front of them and didn't even see them load our cars up until they were on the beds. One quickly drove off with my friend's car while we tried to get his attention and the other said they would only take my car down if I paid him $110 cash. They charged my friend over $200 at their shady shop 8 miles from where we were. It is in the sketchiest area. I felt uncomfortable at their shop and thank god I had a friend with me and we were there during the day. They only accept cash, which is code for stealing from the government because they obviously don't pay their taxes. I wish I could give them a zero rating because these two guys are crooks and I would never consider working with them if I actually did need a tow. For any woman reading this, if you car gets towed by them please notify someone where you are and bring a friend with you to their shop. Do not go there alone. On top of it, the owner was trying to guilt trip me by saying that he "had to yell at his worker for giving me the car so cheap," and accused of of trying to take advantage of him. Projecting much? Like I'm supposed to feel bad I got robbed and then didn't get robbed even more? Yeah right. Edit: Came back to add that I looked up this business. Apparently the owner, Frank, has tried to sue the police/ town three times (2008, 2012, and February of 2022 ) because they removed him from a recommended towing list for his aggressive and combative behavior and has since gotten in numerous disputes with local law enforcement and the town. A real gem, this guy.
