Transportation near Ansonia, CT

“We have well water and installed a new liner. We called for a water delivery and spoke with the owner John. Surprisingly he said they would deliver the water on a Sunday. We have an extremely long narrow driveway which opens up at the top. The driver was uncomfortable driving the large tanker truck down my driveway and refused to complete my water delivery. The owner, John, actually came to my house that Sunday evening to see the driveway. He stated that he would return Monday morning and deliver the water himself. The next morning they came with 2 trucks to fill our pool. Unfortunately, it did not fill the pool completely and I was unaware that The Water Drop company only delivered full loads and does not make partial deliveries. I called around to other pool water deliveries in the area. No one had any availability for deliveries except for another company in Seymour. When that driver arrived, he also refused to come down my driveway and was very rude and nasty. I called John back from The Water Drop he was very pleasant to deal with and agreed to try and make it back out to our house. He delivered additional water even though the company does not do partial loads. Even though we still have not been able to swim in our pool weeks later we appreciate the owner John trying to assist us in this frustrating time of trying to get our pool opened. We would strongly recommend John and The Water Drop.”

“Upon arrival I met a guy named John who was about as helpful a person you would ever want to meet. Whatever you are paying him in shipping and receiving should be tripled. What a great employee to be representing your company. I wish everyone could have a all of their people belike this. I don't know where you found this guy but I would try to hire his entire family tree to work for you. In case you're wondering who I am. I picked up a load from you of inflatable bags that went to Eagle Pass TX. I drive a sprinter van and my name is Jim.”

“Monet shellanne and Jerome and Danny and (Kevin who left job) are very professional and nice to me. I miss Brian he drives small busses now. Always respectful and kind and considerate.
It's very difficult to call in once in awhile as there seems to be a communication. Gap maybe language barrier. So asking simple question usually answer rudely and hangs up. Perhaps finding a better match would be appreciated by all of us that have to call and ask a question every once in awhile.”

“My mom has to be transported in a wheelchair can/van. We use metro taxi for this.They seem to be the only ones around except My Ride that has a wheelchair vehicle, which isn't good. A little competition is healthy! Usually they are prompt and show up on time for drop off and pick up, but not always. A few weeks ago on a Friday night they never showed to pick her up; no phone call, nothing. I finally called them and was told 'there's no cab in her area'. Well, doesn't making a reservation put a cab in her area at a specified time? Not according to them. Making a reservation means nothing. (All I could think of was that Seinfeld episode!) It would be great if I had more than one company to rely on, cuz this company is not reliable.”