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July 2021 by Dennis B.
This review is for the ansonia Stop & Shop. This was our family's market for many years. Unfortunately it has gone down drastically over the past years where it is evident that they hardly bother to keep it clean anymore. Prices are higher than in other markets in the area and the staff is just rude to the point that it is clear that they don't want to be there. The service desk is useless so don't bother asking any questions on products. Quite honestly I'm a little surprised that they've been able to stay open considering the better competition in the area.Sorry Stop & Shop but there's too many better markets around.
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November 2020 by All Things G.
Jackie should be a General Manager!!! She was sooo informative about everything! What an amazing woman that takes what shes does seriously!
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November 2020 by Frequent D.
another bad experience, at 9:00 AM walked in, how unsettling to see NO disinfecting wipes for the cart handle! When I walked up to the cashier who was bagging, the two cashiers looked at me and said you have to go to so and so...I did not feel it was my place to coordinate for them a duty that is their responsibility. I will state, Shoprite never has this empty, and the Shelton Shoprite takes this so seriously they have them outside by the carts, before you walk in. How does this Ansonia Stop and Shop not take Covid virus seriously? Also, the entire self check out was down, causing close contact, very risky. Writing these reviews seems like a waste of time, avoid Ansonia Stop Shop.
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June 2020 by Daniel P.
I've really tried with this deli over a few years and I hate posting negative reviews but it's just terrible. I had been ordering cold cuts through Peapod but after a few tries I was just throwing them out. They do not follow instructions on how you want your deli meat sliced. I even went there, 8 months pregnant with my 2 year old, to speak to the deli manager about it, but it didn't change. I just had to go out for deli meat, which negates the purpose of Peapod. Then covid happened and you couldn't order from Peapod anyway so you had no choice but to go there. Then they started to force you to order ahead through the app and pick up but then had the same problem-- not paying any mind to the instructions. Today I had this problem with my order of Genoa salami. I asked the man behind the counter to please re-slice. Without asking he was going to give me a totally different brand, and hard salami to boot. They obviously don't care about customer service. I only come here when I'm going to big y anyway because it's convenient but I'll go to Big Y instead.
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April 2020 by Mike L.
The Peapod delivery service leaves much to be desired. After waiting two weeks for a delivery, we only received 1/3 of the items we ordered. We knew that most, if not all, of the missing items were available in the store so we called the Manager. His excuses ranged from "too busy" to "in-store customers have priority". Yes, Peapod is understandably busy due to Covid-19 but isn't that why we had to wait for two weeks? It was our fair turn and "too busy" doesn't cut it. Also, if "in-store customers have priority", this should be stated upfront. The Manager checked our order and finally agreed that the missing items were in the store and should have been included in the order. To his credit the rest of the order was later delivered with no additional delivery charge but the experience was negative overall. We will not be using this service again.
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August 2018 by Stormy R.
If I could use one word to describe this place it would be FILTHY. Before you even walk in you have to pass some guy(not sure if homeless or not) that chain smokes cigarettes all day in front of the bottle return. There's almost NEVER shopping carts inside the store. The produce section might be the most disgusting part of the store. The produce is never fresh and usually rotting. Most(not all) of the employees are unapproachable and have an attitude problem. Oh, I almost forgot the creepy guy that works in produce told my girlfriend that the carrots she was picking out "are good for the baby". My girlfriend isn't pregnant(we did put on weight, but not even close enough to look pregnant!). Made the manager aware of the situation. No apology and basically brushed it off. We live about five minutes from the store, but drive a few exits and go to the Stop and Shop in Shelton. Awesome store, helpful and friendly employees, shelved always stocked and the produce section is amazing. Did I mention you can eat off the floors, it's so clean. Save yourself the frustration and stay away from Ansonia S&S.
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August 2018 by Jacqueline G.
I am a type II diabetic and Peapod wanted to deliver my groceries to me between the hours of 8pm-10pm. That would be fine if I wasn't a diabetic. I could go into a diabetic shock/coma waiting for my food. Unacceptable customer service. They really don't care- I will use another delivery service in the future.
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February 2018 by Anthony J. B.
It takes forrrreeevveeerrrr. you'll be at the service desk for a minimum of 20mins.
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October 2017 by Tony Bucherati
It takes forrrreeevveeerrrr. you'll be at the service desk for a minimum of 20mins.
