-
January 2024 by Elizabeth Hardersen
Saved my relationship with Big Red! Without going into too much of the backstory, my first ever trade-in for the brand new Samsung s23 promotion went sideways immediately. The website could not identify either phone during the trade-in process even though they had been verified before my purchase. Fortunately the manager and assistant manager were able to pull this dumpster fire together and I've been getting my bill credits successfully since March 2023.
-
November 2023 by Maria Rosu
Delicious
-
September 2023 by David H
Ryan, their store mgr according to his nametag, is useless. He couldn't perform a simple iPad exchange. The store had no 15 Pro Max's in stock on launch day. This store personnel is rude and incompetent.
-
September 2023 by Michael H.
We traded in our 2 old phones for new phones. On Aug 7 we dropped off the old phones. Only one phone was returned to the Verizon warehouse. We have been to the Verizon store multiple times and the remaining phone has yet to be sent to the warehouse. Now Verizon has cancelled the credit related to the trade in phone that is still at the store. After multiple communications with Verizon, we have no confidence that this issue will be appropriately resolved.
-
May 2023 by David K.
This review is for the Avon store. I purchased a phone case from Verizon when I purchased my phone. The case now falls off the phone. I went to the store for help and was told that they no longer handle this case and that I would have to go directly to the manufacturer. The agent was rude and did not even ask to see the case. I would have thought he would at least take a look and see if there was something he could do...but no, not even a try at helping. What happened to customer service?
-
April 2023 by Thea Davidson
My daughter and I went into the Avon Verizon store to try and get help with an ongoing issue with our bill. The error was actually due to a salesperson not applying a promotion and our monthly bill was over $1,000. A “manager” named George was brought over to help. Instead of listening to us, he launched into a verbal assault and was extremely condescending. I had to walk out of the store and instead get help from Customer Support on the phone. George has no business working with the public.
-
February 2023 by James Hunt
I walked in and there were a lot of people signed up to get service, the manager spoke to me, his name is George. I told him about the issues I’ve been having with my phone and he took it from me, and within 5 minutes he completely resolved the issue, this was a problem that no one else seemed to understand. I’m super grateful, Verizon for life. Thanks George!
-
January 2023 by Spencer Bolton
Christina is awesome. I've been having ongoing issues with Verizon for months on one issue, and weeks on another. She spent almost 3 hours with me on site in the store to get it all resolved. Very helpful and super nice, wish I could just use her for everything with Verizon lol. Thank you again!- Spencer
-
January 2023 by Jon R.
Staff was very helpful and once you get through wait, was taken care of quickly and efficiently.
-
November 2022 by Lewis Sotnick
If you are a Verizon customer, this is the place to go. Fantastic staff are there to take care of you.
-
November 2022 by Lisa Barall-Matt
This Verizon store rocks and the staff is really knowledgeable, helpful and accommodating! George helped me with an issue with a new phone and knew I had to get back to West Hartford to show houses and I needed my phone! Today I went back in since I could not sync my Apple Watch with the new phone and Cirian could not have been helpful… THANK YOU Verizon Avon!!!!
-
November 2022 by Amy Cash
Love this location! Ciaran is AMAZING ! He is so helpful & knowledgeable. The process was quick & easy! A++++ thanks again :)
-
October 2022 by Wil G
I could not have had a more opposite experience as the bad reviews apparently had. The help was swift, conscientious, and comprehensive. Alisa (sp?), Kevin and Lilly were absolutely spot on. I spent a long time there, through a lot of troubleshooting, and at no time did I receive anything but courtesy, respect, and appreciation for being there. Great job, give them a try and develop your own opinion. And I also try to remember, Verizon is Verizon, the employees in Avon can only do what they can do.
-
October 2022 by Lissie Brooks
Great service. Looked for ways to save us money. Attractive store.
-
October 2022 by William Glanville
I could not have had a more opposite experience as the bad reviews apparently had. The help was swift, conscientious, and comprehensive. Alisa (sp?), Kevin and Lilly were absolutely spot on. I spent a long time there, through a lot of troubleshooting, and at no time did I receive anything but courtesy, respect, and appreciation for being there. Great job, give them a try and develop your own opinion. And I also try to remember, Verizon is Verizon, the employees in Avon can only do what they can do.