-
July 2024 by Damaris Rivera
With much more variety than the other competing store. And its employees are more cervical.
-
July 2024 by eric collazo
This Home Depot may be smaller than others but I had to leave a review for the customer service desk worker named Lailah. On 7/3 I had a difficult return on an item purchased by my contractor (who went missing on me) Lailah was so patient and went above and beyond finding the order to do the return instead of a “we can’t do it” she made a horrible situation a bit better. Thank you again!
-
June 2024 by Michael Tanguay
This home depot will literally rip you off you buy a product only to get it home and nothing is in the box but garbage. I purchased a few items when I opened the box I found a bunch of trash shoved in it the box was resealed and when I went to return the item they refused to give me a new item and my money someone there is running a scam. Before you purchase anything from them please make sure you look inside the box
-
June 2024 by Ewin Silva
Dated 04/05/24. I made a purchase of an exterior door, 02 storm door and others to be delivered June 13/2024, unfortunately it was not fulfilled, I was told it would be ready for 06/20/24. When I went to pick it up, they said that they only had the door and they still didn't have the rest to deliver, I returned on June 23 and they didn't have the complete order to deliver either and that they would call me when it's ready... THAT IS TO say THEY CARE LITTLE ABOUT THIS CUSTOMER. I asked to speak to the Manager and Mrs. Jazmin helped me, who without doing much just repeated what the other associates told me. WAIT FOR US TO CALL YOU and he left me with the word in my mouth and left.
NO CONSIDERATION OR RESPECT FOR THE CUSTOMER AND NO RESPONSIBILITY FOR THEIR COMMITMENT..
IT IS A SHAME...
-
June 2024 by Andy Roki
Place is a joke. I have moved from that area and come back to visit stopped by at Newington HD, one of the worst HD stores I have visited. No service, Cashiers are too busy talking to each other. Anti theft message on shopping carts, shows how much that are has deteriorated, sad to see.
-
June 2024 by Rexob Ortin
Good place. The garden center needs more clerks to manage it
-
June 2024 by semsing
Asked for help with storm doo fitting the guy sitting told me they in the back just walk over there you will see them
-
May 2024 by Mrs. Shneck
Knowledgeable customer service employees. They are friendly and go out of their way to make sure you have the right products you need.
-
May 2024 by Enrique M Martin Acosta
My Toy's Store
-
May 2024 by Jon Patterson
The Pro Desk is the best in the state: I've visited almost every CT home depot in the line of work I'm in and it doesn't get any better than Mark B, Colin P, and Rich D....forgot the other fellas name but hes great too, they Set the Bar
(Friendly customer relations, helpful insight into tasks, and exceptional knowledge of the trades)
I'll go out of my way to stop at this location, and have done so, for over 10 years now
-
April 2024 by Les White
Was on the Berlin, CT website for Home Depot. Indicated the store had 51 EasyGrab devices in stock in Aisle 35/Bay 24. Drove the 15 minutes there. Searched the aisle. Found two broken EasyGrab devices. Went to customer service. Indicated how the website said the store carried 51 of these. A store ee went looking. Five min and "nope we don't have any". When I complained that the website should be updated was told I could speak to a manager. When I complained to the manager she was kind enough to go look, but also discovered there were "none in the store". This took an additional 10 min. In all 30 min in the store to leave empty handed and drive home 15 min. One hour out of my day for nothing. She blamed the IT techs who update the inventory. No excuse.
-
April 2024 by Quintero Eduardo
Love the staff very helpful
-
April 2024 by Cheo Monroig
Very nice
-
April 2024 by Poxy Mitchell
Exceptional customer service experience at Home Depot in Berlin. Mario Perieche went above and beyond to ensure our needs were met with assistance getting the parts needed for our broken door. Thanks again Mario!
-
March 2024 by Sarah Mcdonald
Good products, great clearance. But taking off 1 star for how the self checkout employees stand over your cart and act like you came to steal, when there's not even a single staffed register open.
