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August 2023 by Zenghost 13
First time i was in this location, took a while for me to get to it because the traffic was literally backed up till Danbury! Traveling was a bit treAs soon as i walked in the door i met a new friend. TIm was super helpful, knowledgeable and a talented artist and leatherworker. He was able to direct me to all the things i was looking for and helped me find the best deals i could find. I was very pleased with the amount of available products and was able to find everything i wanted and some things i forgot i wanted. They offer classes and most are free. If i lived closer i would literally be in there every week. Overall a good experience for sure. Cant wait to get up there for the next big sale. Thanks again for your help and good conversation Tim.
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July 2023 by Brad Samodel
The company and their return policy is horrendous. I have been a repeat customer for three years. Went in to purchase leather and dye for chair seats I am replacing. I purchased a mahogany antique gel based on the swatch featured next to it, as the swatch was the exact color of the original leather seat I was replacing. After cutting out the pattern at home, I applied the gel on a test piece, and while dark, I assumed it would lighten up when spread across a larger surface area. The result was nowhere near the color featured on the swatch, especially in direct sunlight. I brought in the ruined piece along with the original to compare to the swatch I based my purchase off of. I was told that the swatch had aged for 20 years in the sun. I was told a bit of wet water and paper towel to wash off some excess gel and some time in the sun would correct my problem. The color of the swatch and the true gel color on my ruined project couldn’t be less similar, sun will not influence or correct that. They were different colors. Not only this, I was denied a refund of another hide or a monetary refund. I was told the same thing by the zone manager, who I waited 80 minutes to speak to on the phone. This was clearly the store’s mistake by providing an inaccurate swatch color that did not accurately reflect the color of the gel. The refusal by Tandy Leather as a company and by two tiers of management to accommodate the store’s mistake by refunding the hide or offering equal monetary store credit, is negligible and ignorant. I am very displeased and will not be purchasing from Tandy in the future, which makes it very difficult for a CT resident, as Tandy is the only wholesaler to my knowledge in the state.
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July 2023 by Bradley S.
The company and their return policy is horrendous. Went in to purchase leather and dye for chair seats I am reupholstering. I purchased a mahogany antique gel based on the swatch featured next to it, as the swatch was the exact color of the original leather seat I was replacing. After cutting out the pattern at home, I applied the gel on a test piece, and while dark, I assumed it would lighten up when spread across a larger surface area. The result was nowhere near the color featured on the swatch, especially in direct sunlight. I brought in the ruined piece along with the original to compare to the swatch I based my purchase off of. I was told that the swatch had aged for 20 years in the sun. I was told a bit of wet water and paper towel to wash off some excess gel and some time in the sun would correct my problem. The color of the swatch and the true gel color on my ruined project couldn't be less similar, sun will not influence or correct that. They were different colors. Not only this, I was denied a refund of another hide or a monetary refund. I was told the same thing by the zone manager. This was clearly the store's mistake by providing an inaccurate swatch color that did not accurately reflect the color of the gel. The refusal by Tandy Leather as a company and by two tiers of management to accommodate the store's mistake by refunding the hide or offering equal monetary store credit, is negligible and ignorant. I am very displeased and will not be purchasing from Tandy in the future, which makes it very difficult for a CT resident, as Tandy is the only wholesaler to my knowledge in the state.
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April 2023 by Emma A.
Took a class here and made a great leather clasp bag! Wayne was super helpful and knowledgeable. There is also a ton of inventory to look through! 10/10
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February 2023 by Five T.
Great Store with tons of selection and amazing customer service.Stopped by on a road trip to check the store out. It is well lit and organized, super fun to walk around and explore the options. The employee who helped me out, Wayne, was very knowledgeable and passionate about leather making. He showed me his work in the shop and walked with me to pick out things that I may need to get into the hobby. You can tell he is really there to help you rather than trying to upsell you things you do not need. Which I ended up buying maybe more than what I need anyways since it was such a pleasant experience.10/10 recommend and would be back again!
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February 2023 by Caleb Newcome
Staff here are super friendly and helpful.
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September 2022 by T F
A great shop with friendly and knowledgeable staff. You can look at some really neat items as well. They even do free classes if you want to learn the craft! Call and ask for Tim.
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September 2022 by Mickey Simone
First time actually in a Tandy Leather Store. The 2 gentleman that were there, one was the owner or manager, were very knowledgeable about leather and how you work it. Told us they have classes to teach all these different ways of crafting with leather and told us so much more, too much to write here! I personally have been tooling, working leather since my dad started teaching me at 6 years old. What a great experience! We will definitely be back. And I highly recommend this store!!
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August 2022 by Mickey Davis
First time actually in a Tandy Leather Store. The 2 gentleman that were there, one was the owner or manager, were very knowledgeable about leather and how you work it. Told us they have classes to teach all these different ways of crafting with leather and told us so much more, too much to write here! I personally have been tooling, working leather since my dad started teaching me at 6 years old. What a great experience! We will definitely be back. And I highly recommend this store!!
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July 2022 by Tiffany Fabry
A great shop with friendly and knowledgeable staff. You can look at some really neat items as well. They even do free classes if you want to learn the craft! Call and ask for Tim.
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December 2021 by Steven
Mr. Lynch is knowledgeable, helpful and patient. And the options for creativity seem endless. Enjoy your visit ☺️
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August 2021 by Morgan Barrett
Very helpful staff.
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August 2021 by Sean Campbell
Walked me through the store organization and helped me find what I needed to get started.Knew their business well.
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June 2021 by David P.
I know nothing about working with leather, but I made some knives that needed sheaths so down I went. Short story is that the employees were knowledgeable, friendly, helpful, and didn't make me feel like a moron for not knowing even the most basic leather techniques. I got some great, very thick sides of leather on sale, and they helped me gather everything else I'd need to get the job done. With their guidance I was able to get through a few steps pretty well. Will definitely go back.
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April 2021 by Terry Davis
Wonderful service and very professional and knowledgeable staff!!
