Quality Gem is a family-owned and operated fine jewelry store located in Bethel, Connecticut. The business takes meticulous care in everything they do, from on-site repairs to custom designs to the hand-selected jewelry in their cases. Their goal is to offer beautiful jewelry at affordable prices, in a place where customers can feel comfortable and confident they are dealing with professionals. Customers have praised the excellent customer service they have received at Quality Gem. One customer couldn't be happier with the service provided by Lisa Marturano, who made the experience "quite simple and enjoyable." Another customer was referred to Quality Gem by a friend and was very satisfied with the "best service ever." The staff has also been described as knowledgeable, courteous, and hardworking, going above and beyond to ensure customer satisfaction, even with challenging repairs. Customers have also highlighted the store's beautiful selection of fine jewelry, as well as their expertise in jewelry and watch repair. One customer was impressed that the store was able to replace a watch battery that other jewelers were unable to do, and they were able to complete the repair quickly. Overall, Quality Gem has earned a reputation for providing exceptional service, quality products, and a comfortable shopping experience for its customers.
Quality Gem has been our jeweler for over ten years. They are reliable, honest, and very personable. The same staff have worked there since we started going and couldn’t be more helpful
November 2025
So personable. Great care and attentiveness. I go no where else for these very special moments!
August 2025
Their work is absolutely amazing! Can't say enough about their wonderful staff who helped me create the most beautiful engagement ring!
