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November 2023 by Colby L.
Sometimes they have what you're looking for, if you know exactly what it is and where to find it but if you need any help there is no one to help, let alone asking for help will leave spinning in limbo
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September 2023 by Rich C.
Yes Bloomfield Home Depot is a busy store. Yhey usually have what I need. If not they will check nearby stores if you ask nicely. I like the place prices are very good.
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August 2023 by Russell L.
This is the worst Home Depot I have ever been to. Most workers were very unwilling to help out. The hardware section was in complete disarray, it wasn't possible to find things we were looking for. The one exception in our experience was CJ, who went out of her way to help us. We needed something that was on top of the rack and needed to be brought down with a forklift. CJ called a number of times for the forklift driver who was responsible for that area and he was nowhere to be found. Eventually CJ took it upon herself to get the forklift driver from another area and bring him over to help us. She went above and beyond and should be considered for management or executive training because she alone has an understanding of the need to provide customer service.
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September 2022 by Linda F.
No one ever answers the phone!!!!
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August 2022 by David C.
Rude! Rude! Rude! Bought tile grout and picked up sanded instead of unsanded. Returned a couple of weeks later when I was doing the tile job and also realized that I had picked up sanded instead of unsanded. I walked in and went to the return desk. The guy working there immediately got an attitude with me started pointing and saying put that over there! He didn't even look at it, ask what it even was or what my concerns were. He just barked at me--that's great customer service for you! The only thing that I wanted to do was swap it for the same thing just unsanded. Absolutely terrible customer service and I will never come back to this Home Depot. I then went to the West Hartford Home Depot and everyone was super nice, professional, and I was treated with respect. Within minutes I had swapped out the grout for the correct one. I had to waste my gas and time going elsewhere due to an incompetent, rude employee. Moral of the story--stay far, far away from the Bloomfield Home Depot--NASTY!!!
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August 2022 by Linda
No one ever answers the phone!!!!
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July 2022 by Phillip Dubchak
Called the tool rental to ask some questions about renting a machine from them and the guy said he got " more important business to do " than talk to me, and literally hung up. Beyond disrespectful, rude and unprofessional.
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December 2020 by Vanessa A.
We had such a great experience today with Tyrone in the wood department! So patient and extremely knowledgeable.
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May 2020 by Trish V.
Of all the HD stores I've been to, this is consistently the worst. Aside from always being a mess, today we asked 2 workers for assistance to help us find items (both items are shown as in stock online). Neither person was able to help, the first because HD's system is so messed up and the second bc he didn't know what we were talking about so he turned away without any attempt at helping me. This sort of thing happens more often than not. I don't plan to go back. I'm shopping at my local hardware and garden shops, getting what I need and having a much more enjoyable experience even if I have to spend a little more.
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May 2020 by Jeff S.
Typical HD..there are some really helpful employees that really know their stuff. And then you have the clueless Ones that seem to not wanna work. Pretty good selection and normally have all that I need.
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December 2018 by Ajit Nair
Jim (and others) at this outlet redefine the level of customer service that you'd expect at Home Depot. Not only has the service been excellent but they go the extra mile and are extremely helpful in explaining the best way to use the tools they rent out.
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December 2017 by Jose Maymi
Lenny in Tool Rental Center is the go to guy, if you want the best customer service and a great employee. He went above and beyond to get my ID to work so I could rent out a carpet cleaner. The told me how to use it and advised me on everything.