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February 2025 by Ryan Perez
Love Connex! Most customer friendly bank out there. No BA games like other banks
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December 2024 by Franco Cavallaro
I can't get a hold of anyone there to open a new account?? Phone rings and goes to voicemail and nobody calls back?? If this is the kind of service this branch offers then wow horrible, and I'm considering opening an account there? Not a good first impression! I magine if it were something serious and you can't get a hold of anyone??
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November 2024 by Andrea Bryant
We have been using this branch for many years and have yet to leave feeling satisfied with the service. In the most recent exchange, we were charged an inactive account fee after having paid everything off. The explanation was disappointing and did not take into consideration the fact we are long-standing members with a history of using Connex and therefore would have no benefits from keeping the account open after it is paid off entirely. Instead, what the business chose to do was keep the account open, then charge an additional inactive account fee and an extra fee for mailing us a paper statement. The right thing to do would have been to automatically close the account once the loan was paid off, which was done in person at the branch itself. The staff's attitude to customers is also very disappointing and makes us want to avoid using this business altogether. The tendency to blame customers for inefficiency, broken equipment, and the like is unacceptable. The branch itself is not accessible in terms of service and availability, and I personally regret choosing to use this branch. It was and remains an extreme disappointment on all fronts.
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April 2024 by Jessy
Very friendly and helpful staff. I was able to open my checking and savings in one easy visit!
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October 2023 by Anthony Sirico
Spent an hour and a half there to open up a savings account and a joint checking account and had to leave with only the savings account setup. The woman helping us was very nice and obviously new so I don’t blame her. She kept going to ask a colleague for help who could obviously see we were there for a ridiculous amount of time. He should of taken the initiative to come over and finish setting up the account.
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July 2023 by John Malavasi
It was a pleasure working with Nelson North and the team at the Branford Connex. Connex truly has the members best interest in mind. Highly recommend.
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May 2023 by Grasshopper Moonjump
Do not use for investments: when tax time comes and you need to know your contributions to your account they wont have the information unless you pay a fee. That is after you go through endless hoops of waiting on phone being told to talk to the mutual fund, who tells you to talk to the bank, who tells you to talk to the mutual fund....
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March 2023 by Jessica J
Nice location. Everything is remotely done from North Haven.
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August 2022 by John
The witch that works at the Branford office is mean spirited. Unbank with us means less customer service.
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July 2022 by Aileen Rodriguez
My issue with the credit union is the hours of operation. I don't understand why they close so early.
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June 2022 by A Rod
My issue with the credit union is the hours of operation. I don't understand why they close so early.
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January 2022 by John D
The witch that works at the Branford office is mean spirited. Unbank with us means less customer service.
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October 2021 by Joely
Awful service. Constantly trying to cross-sell products and services.. Will actually pull a credit report when opening a deposit account (yes, a deposit account). The office is so tiny that information provided is shared by everyone. The remote teller is just strange.
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August 2021 by Jesi
What a horrible experience here! They have no live Tellers, and the electronic Teller that I spoke with was very rude and condescending. I would never recommend this bank to anyone, period. I was from out of town, so I didn't know. I should have read the comments beforehand. It's like pulling teeth to move or receive money here. Invest elsewhere!
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October 2020 by Zoey A
AWFUL, STAY AWAY! Went to Connex Branford branch for an auto loan. Gave them the year make and mileage as they requested along with the purchase agreement. They needed a credit app filled out so that was completed. Interest rate was much lower than the dealership so that was good. THEN after all of this, they come back and say the mileage exceeds the mileage limit the provide auto loans for!! So credit score went down for the credit check they ran when we were never even eligible due to the mileage!They also stated that a checking account had to be opened in order to get an auto loan.. wondering if that’s true or just a dishonest way to get commission on a new checking account!I called the call center in North Haven and a very nice woman helped me and advised I call credit bureau to dispute the credit inquiry. So I will. But don’t walk away... RUN AWAY from at least the Branford branch!
