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July 2022 by Kevin Naimoli
I was excited to work with GSB to refinance my duplex this past year. Unfortunately, due to circumstances unresolvable according to GSB the application was mutually cancelled. I had already paid for the application fee and appraisal. I politely asked for the application fee to be reimbursed since our business didn't work out. I have since been ghosted for a month. It is truly unfortunate, I had such high aspirations too.
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September 2019 by Ben Clorite
Terrible customer service (especially upper management) and an ATM that for months has struggled with deposits but has yet to be serviced or replaced. This is the worst GSB branch by a factor of ten. Save yourself the trouble and bank with a different GSB location.
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September 2019 by Ben C.
Terrible customer service (especially upper management) and an ATM that for months has struggled with deposits but has yet to be serviced or replaced. This is the worst GSB branch by a factor of ten. Save yourself the trouble and bank with a different GSB location.
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March 2018 by julie mott
Very friendly and very nice people been going there for years and they are always willing to help.
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September 2016 by Chris Garrity
I have been a member of this bank since i opened my first account at 16y/o (5 years ago). Every single visit i have made to this bank has reinforced my reasoning for remaining a member. The staff were always willing to help, understanding, and very informative. Many even remembered who i was, and went out of their way to make sure that my problems/requests were resolved. I can't give less than 5 stars for the amazing service i received at this small/local bank. The only cons i would have are not related to this business specifically, but rather issues faced by small business banks. I work nights so sleeping during the day makes it hard for me to stop by during open hours (which are limited). And the atm withdrawal limit does mean i suffer some inconvenience when i want to pay in cash. However, i am more than willing to deal with these insignificant issues as long as i live in New Haven county.
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June 2016 by Malou Carreras
I've been banking with GSB Branford for a long time now and they are the BEST!
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November 2014 by John M.
I like the people that work there, but I have a problem with there policies, I had a CD for over 3 years, I pulled my money out and they kept all the money made in interest. It was a 3 year cd. When I said something, I was told "we have lawyers " not sure what that meant, I took it as - lawyers sanction all the banks polices, so I guess they are justified in there own minds to take my money. Good customer service would dictate that the bank in good faith could have given me some, most or all of my interest back. They could of taken 3 months interest as a penalty but desired to take 3 years 3 months penalty.
