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January 2026 by Kristine Demotses
My daughter just contacted them via text to take a tour of a complex in North Haven and the subsequent texts were so rude and unprofessional. Unfortunately, we should have read these reviews before contacting them and saved her a headache from these people. As she said, she’ll take her business elsewhere.
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January 2026 by Greg Lee
Whoever the lady is that answers the phone absolutely rude, disrespectful and will threaten you deff need a new manager
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January 2026 by Tam
RUDE and UNPROFESSIONAL!! I contacted inquiring about a unit and the leasing agent via phone and text need to fired due to lack of proper communication skills and customer service. The agent became combative when I mentioned my animals referenced in the message earlier in the conversation was ESA. I called the leasing office and received the same unprofessional response. Due to the aggressive tone and unprofessional nature of the agent I informed her that I will be recording the call. She proceeded to tell me that I will be sued. A terrible experience when I was just looking to schedule a tour. I contacted corporate to file a verbal complaint and all they did was apologize, no attempt to rectify the situation through offering to schedule a tour or inquire what I was interested in.
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January 2026 by Rita Puglise
Looking for an apartment for my elderly parent who recently lost her spouse. Was told to text a number for info and I got nothing but RUDE RUDE customer service. Simply asked about animals, rental price, locations, etc and got nothing but nasty comments. Being in the real estate world I was warned of their reputation but figured I’d give it my own opinion. Do NOT contact this agency-if they’re this rude was just getting information to imagine what they like as a landlord.
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December 2025 by Karyn Patricia Mailhot
The worst company I have ever dealt with. Annette or Antoinette was the most rude obnoxious woman I have ever dealt with ever. Read all the reviews before you decide to rent out to JFA Management apartments
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October 2025 by Jordan Hasty
If I could give 0 stars I would. If you’re a person of color, specifically Black, BEWARE of this management. They went out of their way to harrass me and make my life a living HELL for many years when I lived here from 2018 until I finally was able to escape in 2023. The management has directly yelled at me and been extremely disrespectful and rude on multiple occasions for issues they are required to handle. For almost 3 months I had no working refrigerator and had to call the Department of Health to force them to fix it. They didn’t give my deposit back and made up false reasons that the carpet was damaged—however the carpet was not new when I moved in, and showed no visible signs of damage. I truly believe these people run a racket in Branford because they had the judge in their pocket. He barely allowed me to speak. I would highly recommend not moving here. Unfortunately, they control and own half of Branford. Raised my and another black tenant’s rent when they weren’t doing that to others. Also horrible TICK infestation and rats on the premises. There was even a wasps’ nest above my door they refused to move several times. Bees were coming into my apartment and one stung me IN MY BED WHILE SLEEPING. I had to go to the Yale ER. They refused to give me a walk through at move-out even though I asked the move-out agent; she claims she was unavailable due to surgery, and that it wasn’t something they do. That’s a LIE and is against the law. I’m in law school now, and not afraid to speak up and tell the truth. JFA is run horribly by immoral, racist people. DO NOT LIVE HERE.
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October 2025 by Braiden Koelle
If I could give no stars I would. They were very rude and don’t deserve any tenants as they treat people like they are nothing. Don’t rent from them!
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October 2025 by Kristen Porter
Good luck touring an apartment with them! Very rude and unprofessional demeanor when contacting potential clients.
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August 2025 by Myah Darden
Long but PLEASE read!!! Take heed of all these reviews regarding Antoinette and her unprofessionalism. I guarantee you, you will find somewhere else to stay. Please do not give them any money. It is BEYOND what you can comprehend.
I was helping a friend look for an apartment back in March. Antoinette was not very responsive, so I decided to text on her behalf as well. They ended up getting a tour scheduled for Morningside (Milford). When she had questions afterwards, she was rude and ended up blocking my friend! Still knowing this, I decided to reach out, now on my own apartment hunt.
Conversations were spotty, uninterested, and riddled with typos. I was looking to tour a unit and decided to just pull up to the apartments after communications went dry for a few hours. I figured maybe there is an onsite leasing office. No harm if I couldn’t tour. Looking for the leasing office, I found a gentleman who works on the site. He gave me the number to the office to call. Lo and behold, it’s Antoinette’s personal cell. However I was totally unaware of that. When I called and introduced the reason for calling, she snarkily says “Why are you calling my personal phone?” as if that was my fault! Do you think I pulled the number out my behind ? Keep in mind, this is how she is speaking to a prospective tenant.
Later on that day, she tells me
“Parkwood one bed
Thursday around 11-12. I will give exact time”
in response to asking about availability to tour. Of course, most of us work full time during the week in order to pay property companies like this so I asked about alternative availability (Weekends or weekdays after 5). Her response?
“No we work like us thru Friday. Showing in the way haven are Thursday 8:30-12:30
My agent also like to get home at the end of their day”
Rightfully so, I cursed her out and told her I would be reviewing how rude she is. Then she says she is going to contact HER attorney. Why do you think it is okay to speak to people that way? Please read the other reviews. They all detail how NASTY she speaks to people. Treating tenants or future residents like she doesn’t have the time of day. I did not make you choose this job.
I TRULY believe these good reviews are being paid for or incentivized. It has 2.8 stars (as of 08/19/25) for a reason. I pray JFA fires her and whoever else would make people feel so direspected. I will NEVER rent with JFA off of how I was spoken to by Antoinette alone.
I would share the screenshots of the messages but I don’t know if thats legal. But they are real. And so are the reviews from everyone else stating how terrible it was to work with her.
I wish you the best of luck, but not here! They dont deserve your hard earned money with people speaking to anyone like that.
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June 2025 by Tse Dhun (Billie)
I had good experience dealing with the management from the beginning, specially Antoinette was helpful. I can’t complain much the apartment that I moved in was renovated specifically the bathroom was totally renovated only thing was the old wall unit air conditioning and the old refrigerator .they do pretty good maintenance year around. I’m pretty happy thus far
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June 2025 by Olivia Belliveau
My boyfriend and I have lived at Parker Place for what will be 3 full years on June 15th. We have had no issues since living here, and we actually just transferred to a larger unit in building F because we have enjoyed it so much. Michela started working in the Parker Place office last year, and she had been beyond pleasant to work with. Paige worked there previously and was equally as helpful. Aside from a few noisy neighbors, at times, I have no complaints about management, maintenance staff, etc. Parker Place is great!
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April 2025 by Jaclyn S
Absolutely horrible. Appallingly bad.
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April 2025 by Talisa Gunning
Incredibly unprofessional establishment, they have no clue how to treat there clients with respect. Inappropriate, aggressive, and insanely rude. Will be reporting to the better business bureau and sharing my experiences on every platform. This place is pathetic! All the people who are the worst at there job come to work here.
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April 2025 by Linda Zielinski
I lived in Rosehill Apartments for 2 years. First of all the are far from luxury apartments. The are very outdated. Electric bills are over $200 for a 1 bedroom apartment. Washers and dryers are often not working. Then there is Antoinette who is the rudest person I ever met. Usually people that deal with seniors are pleasant and helpful. Not her. She is just nasty anytime you call her. I cleaned my apartment thoroughly when I left except the blinds which weee filthy when I moved in and impossible to clean. They accused me of leaving a filthy apartment and kept $800 of my security deposit supposedly to clean it. I took pictures to prove that it was left in good condition. I would have taken them to court but I moved to Florida and it would have been a hassle. From what others tenants have told me they do this all the time. If you’re thinking of renting an apartment here don’t.
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April 2025 by Jim K (Jim)
Very friendly staff to work with.
