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August 2023 by joyce w
BENCH WARRANT OUT FOR OWNER'S ARREST! BEWARE. Check the Better Business Bureau. Charlatan. Takes money for work that he lacks the qualifications to perform. Took a substantial deposit, didn't show up to do the work, no permits filed, doesn't have the state required license for the work he was to perform and refused to return our deposit of $2600! Several CRIMINAL matters pending for similar fact pattern. Google search the owner, Chris Balcerzak, and see that what I'm reporting is true. BEWARE!!!!!! Also beware his fake good reviews. That's how we got sucked in. Uses them to push down the negative reviews so they aren't seen and his rating gets boosted.Service: Repair HVAC
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December 2022 by Jana Rose
They came out and repaired our heating system! Our furnace is running great now they came right out even though it was 11pm. Then he came back the next day to clean the furnace.thank you for the great service!Services: Heating system repair
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October 2022 by J W.
Do not use this company. I had same problem as other reviewers. Paid Chris upfront and he never came back to finish the job. Doesn't respond to texts or phone calls. I will never use total hvac ever again.
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August 2022 by Stephanie Rose
When our AC unit broke on an extremely humid day, we called around trying to find a 24 hour hvac repair. After being told “no” by multiple companies, we decided to call Total. Within a half hour, we got a call back where he said he was in the area and would be to our house within 5 mins. Right on time, he showed up. He was the most professional, honest, and easy going person. Good business like this does not exist like this anymore. He took his time, cleaning our AC unit and making sure that our AC was up and running before he left. Any other company would have sold us a new AC unit but he really took the time to make sure we wouldn’t have to spend unnecessary money during these tough times. Thank you so much. You’ve gained a customer!!Service: A/C system repair
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June 2022 by K B
THIS IS NOT SPAM! I POSTED A PIC. MUST WAS YOU. On 5/19/22 at 5:30pm at the Forbes gas station your employee which i have a photo of and the truck tried to hit and block my vehicle like 4 times at the gas pump. 1st he blocked 2lanes so no one can get in to see which one would 1st be free for him instead of going in one lane. He had the work truck on an angle so no one can go in 2 lanes. When i asked which lane are you in an why blocking he began talking aggressively and vulgar. So when i try to go around to go to another pump he would keep pulln up to cut me off and block me which i didnt understand why everytime if i didn't stop in time he would have crushed my front or pushed my car into another vehicle at pumps which was dangerous. .He.kept doing that. My vehicle is small and he kept laughing about it . I am a black female and felt he was acting very aggressively and racist while representing your company. He seems to be violent and has no problem intimidating black women. He should be fired. Not a good representation of this company. He really could of did alot of damage to myself and others over a gas pump. I mean why keep blocking me if im trying to go around to another pump??? Not professional. He has anger issues.
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June 2022 by toshiba smart
Chris was absolutely amazing responsive and informative. I would definitely him!Service: Thermostat repair
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June 2022 by Menchi640
Excellent service and Chris was vey honest with us. I recommend 100%Service: HVAC duct & vent repair
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May 2022 by Jim S.
My AC stopped making cold air. I called Chris, and after a day I called again and left a second message. I got a text asking about a specific time, to which I replied, and he ghosted me again. I then left a third message and Chris called back. He said he'd be there that evening, or let me know and we could do 11:30 thye next day. Never called, never showed. The next day, no response. I finally got him on the phone, 3 times, each time he promised. "Within the hour." 2 hours later it was "20 minutes" then "Oh I sent you a text (no he didn't). 90 minutes later I couldn't get a reply. I found someone else. I called one more time to tell him not to bother coming, whereupon he started to argue with me and ended with "Go **** yourself." I suggest looking up court records for Chris yourself. I wouldn't trust him with a ten foot pole at this point. Incredibly unprofessional on every level. If you look at all the reviews of this company it's the same story all the time. He says nice things and comes off as a nice guy but you're gonna be lucky to see his face and actually get your work done. I have the timestamps of all calls and text screenshots to back this up. *edited to add and here's the sob story he just sent: "I stopped to grab a couple of different things also R 22 replacement in case it was refrigerant last time I talk to you I told you that I would definitely be there. Somebody called on State Street while I was on my way to your place and they had water spraying all over their basement their water heater let go I would've done the same thing for you I stop there shut the water off and told her I would be back after I was done with yours I was 5 minutes from your house If it didn't downpour I would've been there last night call" It's always some convoluted excuse. Check all the other reviews all over the internet. Same pattern with a new crazy story every time.
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March 2022 by Laresha Goodwin
Very fast, professional and informative. Helped us feel more comfortable and knowledgeable about our system in our new home.Services: Heating system maintenance
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January 2022 by Joyce W.
BEWARE. Check the Better Business Bureau. Charlatan. Takes money for work that he lacks the qualifications to perform. Cancelled the job and he refuses to return the substantial deposit for no service. Several CRIMINAL matters pending for similar fact pattern. Google search Chris Balcerzak and see that what I'm reporting is true. Beware!!!!!! Service: Repair HVAC
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November 2021 by Milagro Velazquez
Chris is very honest very loyal to his customer made me feel like my family safety was important very professional . I will never ever go any were else he earned loyalty.Services: Ductless heating & A/C services
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August 2021 by Jim Stark
Chris was the best. Late evening same-day call, he fixed the parts I needed and got my 1980's system running for about half what some of the bigger names in this town rip you off for. Highly recommended Total HVAC, and will be using their services again for my heat system and my AC.
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August 2021 by Julie Durante
Called today for an emergency visit as our ac stopped working at our tenants residence and we needed it checked out ASAP . Chris states he would be there between 630-7 if not earlier. 7 comes and goes, no show, I called again and he said he was running a little behind and would be there by 8pm. It’a now 10:33, he never showed, never called, and our tenant is out of AC. If you need someone to stick to a time frame and their word, off our experience I’d say go elsewhere.
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July 2021 by Christopher B.
Great neat clean and my Ac actually works this guy is top notch
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June 2021 by J
Chris is very professional and knowledgeable ontime and gets the job done right.. highly recommend for any of your hvac needs!
