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November 2023 by Anthony D'Uva
This will be the first negative review I've ever written, and if the service wasn't so bad, I would not bother. If I could leave zero stars, I would. I requested to have a passport application notarized for my son, and the notary used blue ink and stamped the document in an odd place on the paper, outside of the "place stamp here" and the application was rejected for both reasons. When I called the store to ask if they intended to charge me to do it properly a second time, the staff was rude, dismissive and took no accountability for her error. I am not a notary. It is not my responsibility to know that the document should be in black ink, but it is in her scope of practice to know what color ink to use. She had the audacity to say that I should have requested what color ink to use. Snarky and unprofessional. I found the shop staff to be rude, unethical, unaccountable, unprofessional and heed my warning, DO NOT USE THIS BUSINESS. This could have been easily fixable with a simple "I'm sorry, come back in and we will take care of it." But that is not the type of good business that they are. Please go take your important documents to another business. Using one word to describe their business, I would say they are incompetent.Update: please see the response from the owner. Like I said, zero accountability, snarky, rude and unprofessional. Learn from my frustration and go to another business. Spread the word - this business shouldn't be open.
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November 2023 by Maria Caserta
Friendly and fast service! They take care of all your shipping needs.
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November 2023 by D K
Great service, attentive and prompt. I bought a painting at auction near there, and the Village Express folks picked it up, wrapped it, and shipped it to me out of state. They were on top of the details, and got it done faster and more efficiently than I could have hoped. I highly recommend them.
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October 2023 by Scott T.
Excellent service! They always find you the best price and give you options! Service with a smile!!
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September 2023 by Nick DeBrizzi
I had a great experience here. The owner was very friendly and very helpful!
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March 2023 by Kyle Lambalzer
I contacted this company regarding packing and shipping a rather fragile item won at a local auction. They did a superb job. Great communication, and the very best packaging job I’ve ever seen. Will not hesitate to use them again in the future
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February 2023 by Robert Taylor
I went to a wedding in the area and forgot my jacket at the Hotel. Sadly they (the Hotel) did not contact me to inform me of the item left in the room. After investigating the item was tracked down. I was planning on going to pick it up but it was going to be hours and $50 plus in gas. They suggested Village Express. I contacted Village Express and they worked with me, they retrieved the jacket and also another item left in the room. The service was excellent, my phone interactions were great, and both of the people I spoke with were wonderful. The items were packed perfectly and sent back quickly. This saved me hours out of my day and cost much less than the gas money I would have spent driving back to the Hotel. Greatly appreciated...
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January 2023 by Jody P.
I had an excellent experience here with a very costly shipment overseas. The continued follow up through a month-long process was excellent and gratefully appreciated. They saw it through from start to finish. I will definitely use this location for similar shipments.
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September 2022 by ME BE
Exceptional Service and Care! Shipping and Receiving was flawless and we could not be more grateful! Thank you!!! The Berg Family
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September 2022 by Katie J.
Not helpful at all when you go in you feel like you are bothering them No greeting no smile and not willing to help. I have been there twice and was new to the store and was not helped at all. Very short curse answers so I went to the Guilford UPS store so so nice and helpful. Smile ladies it's not that bad !
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August 2022 by Jodi Silverman
i was visiting from florida and my suitcase broke . They not only meticulously packed and wrapped all delicate items but did it twice ... as two smaller boxes were gonna be more cost effective for me ! my boxes arrived in 2 days in perfect shape. They Very friendly and helpful and if ever in toen i'd use em again
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August 2022 by Ezina Fauda
Some lady with glasses that works here is so cold and rude. Be nice to people! It isn't my fault you don't want to assist.
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July 2022 by Adam K.
We’ve used village express as the site for our anytime online mailbox for several years and have only had good things to say. They’re always helpful and have never had any problems. Thanks and keep up the good work
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July 2022 by Brad Fritzsche
Not happy with this place. They don’t accept packages that have return to sender on them. This place is so unreliable and shouldn’t be in business. They should accept all drop offs. Don’t say you affiliated with the usps unless your going to accept and return all packages. The mailman would of taken my package and post office with no problem even it was sealed the way it was. You don’t know how the package arrived so you can’t assume that the package was opened. This place should close down and let the mail carriers and USPS and Fed ex take care of packages.
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July 2022 by Lisa Geary
The Village Express team does a fantastic job taking care of packaging fragile objects and making sure they get shipped correctly. I highly recommend using them for all your shipping needs!
