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March 2024 by Toni T.
I visited this location many times some of the younger employees are very stoic in their demeanor they barely interact and I wont use language as a reason. If I was to give my opinion it would be I am only here for a paycheck...NEXT...Sometimes they be watching the wrong individuals... I have dealt with the Store Mgr S...... she's very nice and I believe the other employee she's Asst Mgr or Supervisor not bad to work with sometimes she's a bit too serious hard to read whether to ask a question. The beauty department was having an event last Saturday 3:2:24 days not only was the due to the beauty shelves were almost empty not much products to choose from the Beaty Tech was late for work and was unenthusiastic about being there the entire experience left such a very poor taste and I decided I didn't want to spend my money anymore for this event. Due to the lack of products and the extreme tardiness of the employee I was over it and was almost late for my own work. I decided not to purchase from that department. Another issue with Walgreens even with the store location selected the prices shown for the store item online isn't honored in the store. In the store it's always higher or item isn't even available even though it shows available. It was very disappointing to have waste my time and energy. The lack of work ethic is very visible.. Customer service needs to IMPROVE and employees work ethics needs IMPROVEMENT. All Walgreens employees had attitude do the company needs to look at itself as a business.
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January 2024 by Kay Wiggins
The pharmacy is ALWAYS closed and when it’s not closed the pharmacists are not interested in helping you…the pharmacist I spoke to messed up my medication order, then offered to have the meds delivered to my house within the hour….turns out they can’t deliver it, but she sure wasn’t gonna tell me that! I had to call back to figure out what happened after 2 and a half hours had passed… when she had assured me my meds would have been delivered within the hour. They make promises they can’t keep to get you off the phone, they don’t know what’s going on and there is a lack of professionalism at this location. 10/10 will NOT use again. Go to CVS, it’s not much better but it’s definitely better than this circus they call a pharmacy.
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October 2023 by Jeremy Paz
Careful they will double charge you for anything they can & deny it.
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October 2023 by Gregory C
I don't know why I gave Walgreens another chance. Went to pick up prescription that I called and asked to fill last week. I told them it wasn't covered and I would use the discount card they gave me. They hadn't filled it and then tried to charge $2,000 for name brand rather than the $75 generic I pay at other pharmacies. I guess they wanted to teach me a lesson because I wasn't happy it hadn't been filled. Well I learned my lesson, I'm transferring all prescriptions to CVS.
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August 2023 by T K
My mom and brother has been going to this Walgreens since they opened for prescriptions and other items and always have a good experience. The pharmacy is great! Cindy Guo and Mackenzie are wonderful. They always help to find medication that may not be available at the time and go above and beyond the call of duty.We are very grateful to them and hope they never leave this store.Thank you Cindy & Mackenzie!
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May 2023 by Kristine Stewart
Thus pharmacy is the absolute worst I have ever dealt with. 3 times in the last 2 weeks I have tried to pick up my prescription and the pharmacy has been closed. This also was a prescription which had a 30 day refill on it that they inexplicably cancelled out...ie a system error....but they actually forced me and my Dr to send in a new script anyway?! Horrible. My Dr told me to change pharmacies she won't work with them
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April 2023 by Brett Larsen
While I waiting for my car to be repaired I took a walk to Walgreens to see if they have a bag of pipe tobacco. I walked in and asked if they have any pipe tobacco ? The good news is yep. Now the bad news folks, the pipe tobacco costs me an arm and leg . That is oneNumber two, they asked me for my I.D. . I felt degraded simply because I am WAY over 21 years old. I personally do not allow anyone to treat me like a child PERIODSo bye bye for this place
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November 2022 by Lawrence Brown
I just called to fill a prescription. The automated service couldn't fill it so I was transferred to the pharmacy. I waited 30 minutes before it finally connected me... then the line just rang & rang & rang. This continued for about another 10 minutes before someone on the other end picked up & immediately hung up on me. I don't know why I still patronize this terrible pharmacy.
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October 2022 by Julio G. Gomes
I visited this location this afternoon. While a cashier (Tony) was attempting to assist me, his manager, Shirley, began yelling at him from across the store to come to see her. He continued his attempt to assist me, while Shirley began insisting that he stop what he was doing to go to her, saying "I am your manager, come over here now." Tony became visibly flustered and struggled to complete the task at hand. I explained to Shirley that he was simply trying to assist me, but that did not seem to matter to her. I then canceled my transaction and left the store. Shirley's demeanor was rude, discourteous, and unprofessional. With CVS right across the street and another Walgreens right down the street, I see no reason to continue visiting this store. I am appalled by Shirley's disrespectful and condescending behavior. Based solely on this interaction, I do not believe Shirley should be managing people. I am not at all surprised to see such poor reviews on Google about this location. Shameful...
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May 2022 by Julio Gomes
I visited this location this afternoon. While a cashier (Tony) was attempting to assist me, his manager, Shirley, began yelling at him from across the store to come to see her. He continued his attempt to assist me, while Shirley began insisting that he stop what he was doing to go to her, saying "I am your manager, come over here now." Tony became visibly flustered and struggled to complete the task at hand. I explained to Shirley that he was simply trying to assist me, but that did not seem to matter to her. I then canceled my transaction and left the store. Shirley's demeanor was rude, discourteous, and unprofessional. With CVS right across the street and another Walgreens right down the street, I see no reason to continue visiting this store. I am appalled by Shirley's disrespectful and condescending behavior. Based solely on this interaction, I do not believe Shirley should be managing people. I am not at all surprised to see such poor reviews on Google about this location. Shameful...
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February 2022 by L P
This is the worst Walgreens I have ever been to . At 430 on a Tuesday the pharmacy is closed . What is going on at this location??! You’d think there would be an update on the site or something saying this location is closed for the day? With the way it’s been going , it’ll be closed for more then a day I bet . It’s also closed on the weekends now. Ever since they changed pharmacists, this place has gone downhill. Don’t try to call , you will be on hold an hour and they will hang up on you.The front end of store is no better. They frequently run out of bags, and give attitude when you ask for one. The cashiers are slower then molasses, and never call for backup cashier to ring . They are snarky and rude when you ask a simple question. I’ve been coming to this pharmacy 12 years and I’m surprised they are still in business at this location after the last 3 years. Definitely changing pharmacies.Walgreens corporate needs to come fix this place asap !!!
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December 2021 by Kathy Smith
I moved to Branford 5 years ago, I started using the pharmacy at this Walgreens. Pleasant experience always. This past 2 to 3 months NOTHING but problems!! Now their closed on week ends!! The worst pharmacy I ever experienced, the do NOT answer their phones, put on hold for 15 mins then hangs up on you. Wait in the drive-thru for at least 25 mins with about 7 other cars at 35 mins before closing with them NOT servicing ANY cars close the window!!!! DO NOT RECOMMEND COMING HERE
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December 2021 by Alex Singer
I've been trying to give these guys the benefit of the doubt since COVID has been a huge hit on the pharmaceutical industry in general and the holidays are even more insane, but I hit my limit with this location.The doctor put in for my refill a week ago (before Thanksgiving), and then again after when they said they hadn't gotten it, I called them directly. At first they told me the doctor had never put it in, but after some pressing it turned out that they hadn't checked their voicemail in six days -- the refill request was there.Even after that, when I arrived two hours later to pick up the prescription, it wasn't ready and they tried to tell me it didn't exist. No one had had time to put in the system, apparently! I get being overworked and understaffed, I've been there in my own jobs, but to just turn people away without even checking was alarming to me.I'm lucky in that I did ultimately get my prescription, but it took more advocating for myself than I'd like. How many people just got turned away because no one checked the voicemail? I'm looking into other pharmacies.
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November 2021 by Barbara Scalzo
This Pharmacy is by far the worse, pharmacy, retail store, business I have ever encountered! I have been using Walgreens for 25 years! When I moved to Branford I was so happy the pharmacy is literally 2 miles from house! Much to my dismay, my experience with them has been horrible! In the beginning it wasn’t great but do-able. Over the last 2 years, I do not think I’ve gotten myprescriptions right or without a delay, or without some problem. the wait in line both inside and out is crazy! Well over a hour every time! The employee turn over high.But recently!!!! It is insane!!!!! You wait in line for hours not just an hour! The scrips are never ready. One of my Dr’s electronics my scripts, he has had to do it at least two or three times every month because they say they don’t get it! They actually told me my Dr never prescribed this medicine to me! I’ve been taking it for 5 years! BY the same Dr! When I called my Dr I was told the pharmacy never called them and they called it in for me. I had to go back for this last script 7 times!!!!! I could go on and on with this , but I’d be writing a book!Definitely changing pharmacies! Up to my eye balls ++++! Good luck if choose them! I’m done!!!!
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November 2021 by randy frazier
Since the new pharmacist has started it has gone down hill drastically. Between scheduling my wife, daughter, and I to get our flu shots for 3:50pm...walked out of the store at almost 6pm. Or the fact that the staff has no motivation to do their jobs. I shouldn't have to wait for a prescription to be filled, that was suppose to be done the day before. That has happened on multiple occasions. I am really dissatisfied with the service recently. Not to mention the fact, no one works in the pharmacy during the weekend any more. WAY TO BE LAZY!!!!!!!