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November 2024 by jonathan palmieri
I I recently bought a brand new Echo leaf blower from Merit True Value Hardware, and my experience has been nothing short of frustrating. After using it only twice, it stopped working, so I took it back to the store. The staff had a terrible attitude, immediately blaming me and insisting I hadn’t used the correct oil mix—which wasn’t true. I had to wait two weeks just to get an answer, only to find out that the warranty didn’t cover the blower. To make things worse, they charged me $50 just to look at it! For a brand-new product, this is ridiculous. Their customer service is poor, unhelpful, and I’ll definitely never be going back.”
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October 2024 by Chris d
Jeff is the BEST! I was told by a local small engine repair guy that my existing mower was on its last leg. He gave me Jeff's number. I looked at his website and saw the AMAZING deals he has on mowers! I went from a riding 42" cub cadet to a Zero Turn Bad Boy 48" Magnum.
I applied for the financing, 0% for 48 months, and got a screaming deal on it! Talked to Jeff for 5 mins. he asked if I wanted to come to the shop & check stuff out, or do I know what I want? I told him, I knew what I wanted, he said he has it in stock, he can deliver today! Let me be clear, i called him on Monday at 9:30am, and I was mowing my lawn by 3:30pm..THE SAME DAY! Highly recommended, there is no other place I would go. His driver Dave, was awesome, so nice, and asked if he needed to go over anything when he dropped the mower off. Great bunch of guys! Thanks again Jeff & Dave! A+ Effort! Don't go anywhere else!
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September 2024 by Ed Schimminger
Absolutely awesome transaction. Spoke to Jeffrey on Thursday 8/22/24 applied for the 0%. Financing for the Bad Boy elite zt 54” placed my order by 3:00 p.m Machine was delivered by 11:30 AM next morning. Highly recommend buying from Merit Hardware .Also machine was delivered to nj over 2 1/2 hours away by a great delivery guy for $99. Crazy to not take advantage of deals like this.
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September 2024 by Sliver Sliver
We bought razor Z mower needed warranty work they came and pick up our mower when they brought it bk they switch it with another broken mower
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September 2024 by Carlos Feliciano
I have been looking for a mower for quite a while. Found a Bad Boy Revolt SD on Markeplace at a great. I contacted Jeff (which replied almost instantly) to inquire on the sale promo. Jeff was very patient and did not mind answering all of my questions. I really like that I was not pressured into making a purchase. I was undecisive on which mower I would get. I ended up purchasing my Bad Boy Revolt SD. I love the look and durability of the unit. Same day delivery from Bridgeport to Springfield. Can wait to use it on my properties. Thanks to Jeff and Merit Hardware. I had one small issue which they resolved immediately. I would recommend and would make future purchases in this location. Pretty seamless transaction.
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September 2024 by george smith
My engine was needing to
Be replaced -called this place and was told they had the exact engine to be replaced . Drove 2 hours because they had "in stock". Turns out the owner put a different engine that was quoted and didn't think there was any consumer fraud issues Very bad business!!!!
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August 2024 by Ryan Warren
They blocked me on Facebook for basically telling people that the “Razor” mowers are made in china and can be purchased on Alibaba. I never said they were bad or overpriced. They seem okay, and a good price for entry level equipment. All I said is they should be honest about that. They are trying to make the mowers out to be “exclusively made for merit” not true
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August 2024 by Therese Marandi
I bought a Bad Boy Lawnmower September 2023. The driver came on a Sunday to drop it off and the paperwork was $1000 more than agreed. The driver called Jeff and Jeff yelled at him and hung up. I shot Jeff a text and he said the agreed price was $5100 and he would fix it Monday. Next thing I knew I received a bill on a cc for $6250! $1150 MORE than he quoted me. I had marked up the paperwork to state he was only charging $5100 and he never honored the price. He sent TD Bank altered paperwork showing no mark ups and TD Bank took the paperwork no questions asked. The experience is ongoing because Merit is not honoring their quoted and text price. IT is a shame because we would have done alot more business with them if they handled it better. Next stop is my lawyer
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August 2024 by Richard Gallagher
I wouldn't buy nothing off. He's a quick talker , he told me my bad boy 4035 What's on The Way?He sold it to someone else and I.Already took the loan out and paid for it.I had to wait too extra months to receive it.Stay away from Merritt hardware and rentals
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August 2024 by Mary Tator
They stole $20,000 from me and refused to refund me the next day when I brought back the equipment because it didn’t work. He told me to leave the store and locked us out while I waited for police. Police said they were sick and tired of having to go to that location for similar situations.
I was told to take them to court.
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July 2024 by micheal melillo
Big thanks to Jeff for making the purchasing process so easy and convenient. Provided same day home delivery, did not even miss a day of work (I am a landscaper). Customer service was exceptional!!
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June 2024 by AJ PropertyCare
Ive done business with Merit on two separate occasions and couldn't be happier with them . The owner Jeff was upfront, transparent and communicated every step of the way. He went out of his way to order a specialty part which they shipped right to my house. The service team was also great. They had a brand new engine installed in my mower in literally less than a day from start to finish. Hats off to Jeff and the team at Merit Hardware
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June 2024 by Vivian Johnson
I only gave Merit Hardware one star because you have to give them something, this company is a big fat ZERO!
Do not do business with this company. Nightmare customer service. Ordered and paid for a bagger on April 1st and didn't receive it until May 29th after two online communications, 1 email and 4 telephone calls all of which were one way communications; me trying to get my bagger. They state the Accelerator side bagger for Bad Boys is a one size fits all which is completely false so after 2 months, I finally received the WRONG bagger. If you are ordering a side bagger for your Bad Boy, go direction to Accelerator Industries. They have fantastic customer service and you will get the right bagger in incredible time!
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June 2024 by Sandra Ann
They stole almost 1000 dollars from me. Order no send. Jeff and Clarabel should be in jail. They also owe Briggs and Stratton over 30,000 dollars.
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June 2024 by Guy Brendlinger
Sold me a tractor and trailer combo trailer arrived damaged. They said they would send parts never did! Asked a couple times was told same never happened. Tractor itself arrived with the hydrostatic drive not adjusted properly had a small coolant leak. It’s been months now. I have stopped asking the, trailer is a D&S trailer. Not one butt connector was heat shrunk down. One of the nuts was falling off the equalizer for the trailer. What started as a good deal quickly became an issue. Would have been simple enough to send a hubcap but they aren’t going to it’s safe to assume so here we are! Tractor is problematic which isn’t their fault but the lesson in this seems to be buy locally!
