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March 2024 by Ashley foster
Very rude and unprofessional staff. It takes two seconds to give someone customer service even if you are with someone.
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December 2023 by Si
Always a wait. Had to leave and go back.
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October 2023 by Ayana Atkinson
really a terrible place to set up a joint account. Even if your name is on it, they will not allow you to view the balance of the account. Terrible service , terrible banking.
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June 2023 by Sharaya Smith
I had to go to the new M\u0026T main branch, downtown Bpt after receiving poor service from calling the general customer service line. The agent over the phone seemed to be knowledgeable about the options available to me for my situation and she made me believe that a new card was on it's way to me. Lo and behold, I never received it. In addition, I later found out that there was no record of any new cards for me for this year even though there should have been 2. I got called up to Liljana's window, immediately when I got in line and she took care of everything, and unlike when I waited over a week previously, she got my card delivered to me in one day! She also let me customize the card and she provided kind customer service as she has done in the past. A huge weight has been lifted off of my shoulders.
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October 2022 by Jeremy Doyle
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September 2022 by Atiya Sample
On September 7, 2022 I visited the branch inside of the stop and shop located in Fairfield , Connecticut. Devin, a teller, Had difficulty identifying my account. He proceeded to tell me that I was a beneficiary on a few accounts. He should NOT divulge this type of information. I explain to him what a beneficiary was and despite his claim that he knew , I didn’t believe him. If I am a beneficiary on an account I can’t possibly be the account owner , and therefore it is not my account. ? Upon writing my account number on my withdrawal slip I indicated to him that he used the correct number he replied with a sigh “ that’s all you had to say.”? All I had To do was provide my identification as I did. It’s not my responsibility to help Devin do his job. I made a complaint with Beverly, a manager. Beverly indicated that she would be off the next day and she will follow up with me - I have yet to receive a return phone call. I will withdraw all of my money and close the account in the very near future.I refuse to bank with a bank that employs a rude teller that requires my assistance in identifying my account.If you are aware that you are a beneficiary on someone’s account- DO NOT bank here!
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September 2022 by Paul M.
I've been with quite a few banks over the years and M&T bank by far is the worst bank ever. Stay away.
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August 2022 by Tango Papa Juliet
Beautiful skyscraper in downtown Bridgeport. Interesting façade architecture overseeing I95 & Long Island sound / Bridgeport Harbor area.
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August 2022 by Greg Cobaugh
Worst most anti- loyal bank I have ever heard of. Everyone I know that banks with People’s will hear about it too. 20+ year loyal customer- fraud in my account- investigated- not being reimbursed for my hard earned money.
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July 2022 by Robyn Alecia
Worst. Bank. Everrrrrr. They hit you with extremely high fees and the staff is beyond rude. I was hung up on by a back office supervisor when trying to settle something that happened to my account and this lady hung up on me because she couldn’t deal with the conversation… I have never dealt with a more unprofessional group of employees than the back office department of this company. No wonder they were bought out by another bank…
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June 2022 by Steve Harding
my elderly parents had been the victims of fraud. thousands of dollars stolen by a criminal. peoples bank treated my parents like criminals especially from the fraud department. They delayed the process and communication was horrible. They delayed it to the point where they were only going to cover a small percentage of the thousands that were stolen. They stated it was policy to only cover fraud within 60 days!! This person was stealing for months and months. And now the bank wont cover the fraud? Isnt that what they are insured for? Taking advantage of the elderly by a criminal and not to have the bank there when needed is a crime too!!!!!!! Shame on you Peoples Bank!!!!
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June 2022 by Ian Olow
Found out this morning after trying to pay a doctors bill that Peoples had stopped offering HSA's and that my HSA account was being handled by an entirely different company. I opened my Peoples App and the account was just gone. I called Peoples and they gave me the phone number for the new company that now owned my account.My Grandmother was with Peoples before it was Peoples. She helped me open my first account with them in the 1990's. Once married, my wife and I had 5 accounts at Peoples. I am shopping around for a bank that can better serve my needs as this situation just solidifies my worries about the M&T merge.With the amount of junk mail that I receive from Peoples, I have no doubt that I likely threw out any info about their handling of my HSA if it came by snail mail, but I revolve my finaces around their mobile app and still had NO CLUE they were doing this. Some kind of message or alert in the app would have been great, aside from going to pay a bill and being declined and then signing in to see that my account was just gone.
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April 2022 by Garfield Burns
Always polite, professional, and courteous.The tellers handle your business with diligence and in a friendly manner.I do all of my financial business here!
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February 2022 by JM Berkshire
They have high fees (and they increased without warning) so I decided to move my business elsewhere. They were somewhat rude and extremely unhelpful when I tried to close my HSA account. Part way through the process they suddenly request a notarized signature even though that wasn't on the paperwork given to me. So I opened a credit union account and asked the credit union for help. My credit union had trouble with the forms, wrong fax numbers on the forms, etc. My credit union rep told me she certainly understood why I was getting frustrated with People's. Eventually it got done, and I was out of this nightmare of a bank. But it was probably three weeks. Help yourself out; avoid this bank if you don't like high fees and poor customer service. Oh and my employer used this bank too, but they got frustrated as well and changed banks. So it's not just peons that get treated poorly here. And they'll charge you an high fee to boot.
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January 2022 by CT Metal Railings
The worst bank ever. And this is coming from a business. You’re better off going anywhere else
