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November 2023 by Silvia garsezzi
Good customer service!!!! And the manager Angel is greatttt
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July 2023 by a d
Exceptional affordable best deal Angel store manager goes above and beyond for customer!
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March 2023 by Raphael Bridges
Problem wasn't solve on the phone, So I came here, all is good and things are the way I wanted and should be like.
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February 2023 by Iii Oo
Everytime I go pay a bill somebody in there smell bad and they always have an attitude .Never again
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October 2022 by Zachary Jachimski
Trash paid my phone off and accessories told takes time to clear looks like lost a good majority of my money then told call customer service is all
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July 2022 by Melissa Koutrakos
Horrible. Do not adhere to business hours posted, refused to call and locate a phone I was there to purchase although they knew I was coming did not have it in stock.
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January 2022 by Becky Nieves
Not very professional at all my 13 year old son went to this location and after specifically asking for an iPhone charger. They went on and sold him another charger. With no receipt.
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September 2021 by Mathew Baker
It was my first time going to this store since Sprint was bought out by T- Mobile. Upon arrival everyone on staff greeted me with such kindness and understanding in regards to getting a new phone. Joey along with the rest of the staff went above and beyond. Joey is hands down one of the best employees. He made me feel like apart of the team and I don't even work there lol. He took that extra step that alot of ppl don't take working Sales, which consisted of not only helping me but making me feel like I wasn't wasting his time. He helped me find a good phone to replace my dead galaxy s8 and acquire all of my contacts, which I thought were lost. The galaxy s20 is by far my favorite phone from the series which he suggested. Once again Joey alongside the rest of the employees are beyond good at what they do and I more than enjoyed my time there.
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September 2021 by C Johnson
Worst experience ever. Purchased a Note ultra 5G phone yesterday. When I got home I saw information on a Samsung sponsored ad that would have saved me $500 on the phone and $163 trade in if I ordered from Samsung and designated T mobile as service provider. I went back to this store today. They told me if I had financed the phone I would have had no finance charge and been eligible for promotions. WHAT???? So Tmobile penalizes cash buyers and don't even give money saving options when purchasing??? STAY AWAY!UPDATE: I did email the manager as he asked in response to my review. No response from him at all! I figured his reply to my review was just to make himself look good. Don't fall for it. If you are happy with T-mobile buy your phone from Apple or Samsung and indicate that T-mobile is your provider so that you get all discounts and promotions available. The store is a RIP OFF!!
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September 2021 by Vásquez Vásquez
Today at Tmobile store # 126 I the Trumbull Mall I was attending by Cristian and Blanca. I was very angry and disappointed with them.
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September 2021 by Julita Vásquez
Today at Tmobile store # 126 I the Trumbull Mall I was attending by Cristian and Blanca. I was very angry and disappointed with them. The discrimination against Spanish people like me and the really bad customer service ? make me feel the racism that Cristian and Blanca had. And they are Spanish speaking too. They lied to the customer trying to selling their products and charging more money ?. It is not fair for everyone. I would like to everyone who visits the store please pay attention to the workers because they are not hon
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August 2021 by Blak Butterfly (It's Me Stephanie D)
I had an amazing experience at this t-mobile. The manager Katherine and her reps Angie and Joshua are amazing and provided the BEST CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HIGHLY RECOMMENDED THIS PLACE DONT BELIEVE THE BAD COMMENTS AND STUFF THE VIBE IS AMAZING
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June 2021 by L Saunders
Horrible horrible! Staff is very unprofessional and would tell you anything to make a quick sale for commission. They lie and don’t tell you all your options even if it’s for your benefit. Beware of this place. Manager is extremely unprofessional as well. Workers use racial profanity around customers and are offensive to customers. I would stay away from this place! They made my first experience with T-Mobile a bad one and I had to go visit a different T-Mobile store to get my services taken care of.
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June 2021 by Christina Johnson
Worst experience ever. Purchased a Note ultra 5G phone yesterday. When I got home I saw information on a Samsung sponsored ad that would have saved me $500 on the phone and $163 trade in if I ordered from Samsung and designated T mobile as service provider. I went back to this store today. They told me if I had financed the phone I would have had no finance charge and been eligible for promotions. WHAT???? So Tmobile penalizes cash buyers and don't even give money saving options when purchasing??? STAY AWAY!UPDATE: I did email the manager as he asked in response to my review. No response from him at all! I figured his reply to my review was just to make himself look good. Don't fall for it. If you are happy with T-mobile buy your phone from Apple or Samsung and indicate that T-mobile is your provider so that you get all discounts and promotions available. The store is a RIP OFF!!
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May 2021 by DividedxNation
Usually I don’t leave reviews unless there is something to write about. Today I was attended by a sales representative. Angie, the sales representative that attended me, was very patient with me when it came to helping me understand what my options were and what my best options were. I then asked for a manager, Katherine, so that I could discuss a even better option and a greater discount. In conclusion, I am now a new member of the T-Mobile family. I got a great phone upgrade and Apple Watch.I couldn’t be even more happy with my monthly plan.
