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March 2024 by Michael S.
Ray and his team have a great operation. There are many pet food outlets but none compare to Ray's shop. Mike and Otis
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February 2024 by Evan B.
Natural Pet Outlet is a very efficiently-run business and the absolute best I've been to for pet products. I took a friend's rescue Pit Bull to give him a bath and the staff couldn't have been nicer or more accommodating. The store carries a vast array of healthy pet foods and snacks and reasonably-priced toys, leashes, and pet paraphernalia. The self-serve bath area is functional and clean and they supply everything needed. The employees checked on us regularly and really seemed to love working there. As we were leaving, my dog went to the bathroom on the floor. I offered to clean it up, but someone went and got a mop to clean it up. I apologized only to have my dog poop in the rock garden near the front window. I cleaned it up and in front of the building is a pet waste receptacle and a hand sanitizer dispenser. From the facility to the employees to the services provided and the products they sell, Natural Pet Outlet is first class all the way. We cannot wait to go again.
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December 2023 by Jessica Finneran
We absolutely love to bring our dog here and love all of the staff. We have been coming here since Jack was 3 months. Our doggy daycare (dawg on it) told us about this place. We only want the best for Jack and they have all the high end brands at amazing prices. We try and visit once a week. As soon as we pull up, Jack goes wild in the car. He loves coming in, all of the staff are incredible. Shannon, will & Ang are some of the first people we met and even I’m excited to come and catch up. Every winter they do free Santa photos (which Jack hated this year *scared of any santa*). They are incredibly helpful and kind. I won’t go anywhere else!
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December 2023 by Alana Kelen
We have loved coming here for our 3 dogs, they have an amazing selection of top quality food and very reasonable pricing. The staff is always helpful and really kind. Today though, I had an experience that will make it difficult to come back. We had recently purchased 4 cans of the wet food we usually buy, but got home to open one that had a super chemical-like smell. We tried to open a second one and it had the same smell. Just two days later we took these two open cans, completely full + the two unopened cans back. The associate refused to provide credit, exchange or refund for the opened cans. How might I have known they were bad without opening them? It's not the $6.80, it's the principle and customer service towards loyal & frequent customers. We should not be penalized for shoddy product. Shame on you + maybe time to consult with your vendors for a better policy that won't trickle down to your clientele.Update - thank you for taking the time to respond. This was the Black Rock/Bridgeport location. Realizing my review was too harsh, I have edited my stars back to 5, because we have always had a genuinely fantastic experience at your store, with all the staff. Yesterday just threw me off, very grateful for the acknowledgement and apology. We will be back - Thank you!
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December 2023 by Ang Rak
Super affordable self dog wash in the back of the store! Very clean and all employees are always great. Prices at the store are affordable and I love the natural food options !
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December 2023 by Wayne Ott
They are always helpful with what ever you may need! I would rather go there than a big chain!
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November 2023 by Jpeter Perron
They have a 'sales rack' that has great prices. Friendly/helpful staff.
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October 2023 by Tori
This is my favorite place to shop for my dog and three cats. This store has been our first and only pet store since we first got our kittens last year (now adult cats) and more recently this year, our dog. I spend about $200-$500 a month at this place, no joke! I go at least once every two weeks (I'm the crazy lady always buying cases of dog food in bulk). The deals they offer on the best quality food is too good to pass up. I'm able to feed my pets a premium diet due to the generous pricing and I am so grateful. I also appreciate that they hold items for you up to a week. The staff is wonderful and helpful at both locations, always checking for more stuff for me :)One small inconvenience is the inconsistent pricing between Bridgeport and Monroe. I end up shopping for specific items at each so I'm not spending even more than I already do. Some items are $1-$10 more expensive or cheaper depending on location. It stinks because its a lot of extra driving for me, but it does save me an extra $20-$50 on products. Overall, big fan of this store and I'm forever grateful I'm able to feed my pets such great food due to the unbeatable pricing here. People shouldn't have to spend a fortune just to feed their pets a diet without nasty fillers and by-products. I hope I get the opportunity to meet the owners sometime!
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September 2023 by Regina D.
Let's start with the staff....omg they are all simply amazing, helpful, sweet, mindful and everything in between...smiles galore and genuine kindness not forced or obligated. The store is impeccably clean and organized. they offer nail clippings and also a self serve bath area in the back of the store. Don't walk honestly run to the store for all of your pet needs you won't regret it. You can thank me later lol. Prices are great and a variety of everything. Support local businesses who truly love what they do, you can feel it from the moment you walk in the door.
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September 2023 by Kim Schmidt
They always have everything you need and the people that work there are so friendly and helpful.
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July 2023 by C J.
Customer service has declined terribly. Prices are no better than local Choice Pet and if you feel that you are shopping small business and making a difference the owner doesn't care! Check your expiration dates on dry kibble as full priced bags are commonly out of date or expiring in weeks. At least this is my experience and I shopped there for years until a recent customer service fail where the owner told me he realized that I was upset but he basically didn't care.
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June 2023 by Lucille Davila
Fast friendly knowledgeable nice place you can bring your dog in they have a bath in the back gr8 place
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June 2023 by Alma Tomasovic
Big, good staff and I love I can give a shower to my dog. Great system!
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May 2023 by Connie McQueen
Love this place!!! Owner and staff always helpful and they also have a place in back of store to wash your own dog which is nice when I don't want to destroy my bathroom ?
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May 2023 by Rena S.
I absolutely love, love this pet store! Great everything for your pets and sweet and helpful people!! What more can you ask for. Go check it out and see for yourself. You won't be disappointed.