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October 2023 by Vinny Dasilva
this what they do to members who pay monthly they close at 7:00pm and I arrive at 6:36pm they block the entrance way so nobody comes smh
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October 2023 by David Hoyt Jr
Automatic car wash with oil change. Usually quite busy depending on the day & time. Prices average around $40 for basic and $80 for high mileage subject to change at any time.
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September 2023 by Wilfredo Vega
I go for a oil change and they pop the valve stem on my tire to only come back for him to tell me that is broken and I need to fix it. I told him no you broke it and you need to fix it so he says he will get me a new valve stem then while they’re putting the donut on my car they drive on my flat tire which left a ring around the tire and now I’m waiting for him to see if he will fix the tire as well. Like if it’s charity work like he’s doing me a favor when he’s fixing some thing that his worker broke so we will see you today because I did not pay them for the oil change and I’m not going to pay, this will be the last time I ever come to them. This is a terrible place to do business although they’re trying to help me they still make me feel like they don’t want to. Tells me if my tire is messed up and if he doesn’t fix my tire, I’m not paying for the oil change.
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August 2023 by Aaron Bahamonde
The car wash and oil change services are professionally done and car looks amazing after wash, waiting area and bathrooms spotless while you wait
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August 2023 by Nancy R.
I went here for an oil change and they put everything wrong in my car. I should have noticed it was going to get worse when I left and still did not have washer fluid when it said it was filled but when a week later and my car was showing signs that it was going to overheat. I had my mechanic look at it and he told me that i had the wrong coolant in my car. I returned to VIP and was told there was nothing that they can do I had to get it flushed. I called to speak to a manager and the manager would not even get on the phone with me, then he said he didn't have time. The issues didn't stop there. I had the coolant flushed and found out the wrong oil was being used, air filters were worn out and many other things, mind you called again and the manager still would not speak to me. The sad thing is I have found out that I am not the only one they have done this to and screwed up many cars and do not care. The manager they have there should not be running the place if he does not know how to handle customers. They should not have people working on cars that do not know what they are doing, now I had to come out of pocket hundreds of dollars for an oil change all because someone did not care about there job and others around them dont either.Then when they wash your car they do a half A@@ job cleaning inside and drying it too.
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July 2023 by Alberto
I was overcharged by $40.00 for “full synthetic” oil. Manager “Luis” says they’ve never had an issue in 10 years of business. All the reviews here indicate otherwise. They are scamming customers one way or another. I didn’t receive any type of compensation or apology. I was told $40 at first and it came out to $90 without my approval. What’s going on VIP ? Is this customer service ?
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June 2023 by Tonny Castro
Terrible place. If you have a open box truck they will charge full price for a half done job. It will only be washed the sides and nothing else. Hood and roof will not be touch. They not even warning you that the wash will be a half done and you need to finish the hood and roof yourselfEven better try to talk to the manager was like to talking to the wall. Very close minded in this businessService: Auto detailing
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May 2023 by Jaqueline F.
I went to change the oil in the car, a Puerto Rican gentleman touched me, everything was wrong, I had to travel for the better, I gave him the change and he didn't change the oil, he told me that the engine filter was bad, we paid 34 dollars, I left it open, everything was wrong, it was thrown on me to lose the car in the middle of the trip I had to take it to a mechanic and I check the oil, never is nothing of what he told us, transmission oil is not the worst either, do not go, I do not recommend it because of him, I had to spend on a tow truck and a mechanic.
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May 2023 by Aldonna P.
i was at the facility 5/18/2023 getting a oil change and car wash and my car was stolen i have been going to vip for years. can i say the owner did not even call me or refunded me oil change to my credit card. my car was found totaled in bronx new york
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May 2023 by Michelle Owen
It was terrible! My car was still dirty and they half way cleaned the inside. So i turned around and went back for them to clean the inside some more. Even the price of the oil change went up. I am $90 unhappy. ??
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May 2023 by Kirk Andersen
This is by far the worst car wash in Bridgeport. This is now the second car they’ve broken and do not want to take responsibility. They scratched my van and do not want to fix it. Do not use this car wash. It is the worst car wash. If I could, I would give them -5 stars
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April 2023 by James Jay
Went to get a simple oil change and car wash when my car was returned to me the driver side Botton on the switch was broken and the car wash wasn’t even professional still stains on the car and rugs weren’t cleaned at all I am highly unsatisfied and won’t be coming back I DO NOT RECOMMEND THEM!!!Services: Auto interior vacuuming
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April 2023 by Chris M.
About 10 years ago, VIP employees didn't tighten my trucks oil drain plug. I went back the same day, and VIP topped off the oil, secured the drain cap, and gave me a free car wash, which was nice to see them make me whole.I've been a customer since VIP opened on Main Street in Bridgeport. Sadly, about a couple of weeks after my last oil change, I started smelling oil burning but couldn't see from where the leak was coming from. I just spent $9000 from the dealer, and the motor was still under warranty. So I took Durango to my car dealership, where they told me that oil was leaking from the oil filter because it wasn't secured enough. Dealership charged me $185 to clean leaked oil and gave me a new proper oil change. I went back to VIP and spoke with an employee who said he couldn't do anything, so I called VIP and reached out to management. The manager working that day said he had to speak to his boss and will reach back to me in 3 days. It has now been 8 days,and I'm being ignored.....Guess what, everyone!I went back to VIP 30 days later with a different car, and the manager remembered me. He approached me to say that his boss would give me a FREE oil change on my next visit for their error on my last visit. He went on to say he tried calling me several times after I left last month. I updated my phone number with them. Apparently, they have been trying to reach me.Thank you, VIP, for remaining my favorite place!!!
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February 2023 by D S
Commis got rid of their military discount or purposely being ignorant at the desk about it. I tried checking their website but it looks like it was designed by a 3rd grader and provides only the locations of the car washes ?. I’ll be washing my own car moving forward. I’ve been here dozens of times without a problem and now I get a weird look when I ask a basic question smh.I realize I’m not entitled anything but when you have a discount and won’t provide it cause you’re lazy and don’t care. This is where I draw a line.Services: Car waxing
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February 2023 by Irma Padilla
I really like this car wash I always go there never a problem. Very Hard Workers ?
