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November 2023 by Maria T.
I really feel bad about this review as the person who did our rotation is pleasant un like the other one that just does not want to be here. However this is not about them. We have been waiting for 20 plus minutes and this poor kid has been rotating our tires, answering the calls, helping customers with tire questions, then refilling propane tanks. The line froze and now he has to stop every few min to come in and let everyone know to come back. In the interim the customer service desk inside the store could take care of of the propane so your team in the tire department avoid stopping every few min and making a mistake. I m all for multitasking but every time we are here I want to help them answer the phone or something. The job is not horrible it's the amount of unnecessary steps, and call and extra tasks you are expecting from your employees that is concerning. Get them a ear piece to answer the phone in the shop. An extra computer back there that they can use with out having to take 30 steps each way after they stop doing what should be a priority. You pay someone to check receipts at the door why can't you pay someone to take care of the desk and the propane tanks. You are not going to break the bank and your team might be engaged.
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October 2023 by John Z.
Im giving these guys a two star rating because my cashier Alexa was very nice and treated me well so did one of the associates upfront. Very rarely do I see a cashier be so considerate while packing the cart. They are understaffed and don't seem very organized due to the lack of communication everyone seems to have in this establishment. There was much frustration when going to check out. BJs used to be better and a lot less pushy but it now seems stressful to even enter the building, my number one complaint is the credit card. If I tell you no I do not want the credit card that means no. I understand there is probably a quota of some sort but you can't force people to get some thing they don't want and this BJs needs to understand that. Still have the best rotisserie chickens, and pumpkin rolls though!
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December 2022 by Leslye B.
I was there on 12/29/2022 in line w/ other customer I was the third person in line when Daniel m close the register to go on his break unbelievable I was the last one in line and he just turn me back get online so rude the worker there they should hire people that care about there job and costumer not there pay and lunch break and to think in a cancer patient I don't need to be in that store more than I'm exposed too
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August 2022 by Geoff M.
Don't waste your time going to this tire center at BJ's. They're incredibly rude and roll their eyes at you if you don't have an appointment. Just left their and no one is in the place and they turned me down for a simple tire rotation.
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February 2022 by Nick S.
I'll give this place a two because there trying. If you've ever been to BJs on federal road in Brookfield CT you learn one thing real fast, they don't have a lot of employees and when they do it's seasonal. I went in to renew my membership because since I'm military I have to go to customer service. Well. Walking and saw the line for customer service on Sunday, Feb 6th. One lady working her butt off behind the counter with a long line of 8-10 people waiting for help. She had one couple at the desk for 15 minutes, no one came to help expect a another employee who had no idea what she was doing. Not that she was mean or bad but you could tell she had never done customer service as I'm standing there I see other employees just walk by see the line and do nothing. Needless to say I walked out without renewing my membership. I'll probably go back and renew but only because they have a couple things Costco doesn't. Also, BJs, can you fix your gas pump handles? Why do I have to hold the handle down to pump gas versus the little lever to hold it? Still getting my money. Just saying if anyone from BJs is monitoring.
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December 2021 by Brenda Z.
they do not have the selection of Costco but they have a great deli counter that is affordable. I have been satisfied with my purchases.
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May 2021 by T G.
Love BJs - great alternative to Costco - always stocked - more variety and lots of organic items - definitely appreciate fact that it's less crowded - only think I go to Costco for is fish and one or two other brands
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June 2020 by Bill W.
I finally checked out their tiny liquor storeVery limited selectionNot impressiveIn the main store I could not find apple cider vinegarMaybe I didn't look hard enoughThere's not many people around to help
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April 2020 by Hannah A.
It's okay. I think you get better value and customer service for around the same price at Costco. Kind of just sad and weird in there, hardly any associates, most checkouts are done in self check out lanes, most of the produce I've purchased here hasn't been the best either, but it'll get the job done if you're gonna use it that day. I did get a membership gifted to me but will not be renewing once it is up at the end of this month and will be going back to Costco, as I only made probably 4 trips here the whole year and while I don't have anything horrible to say, nothing great either.
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March 2020 by Kim G.
Been going here for 3 years. I love it for my bulk shopping. Deli and bakery employees are kind and friendly. Every time I do self checkout an employee helps organize my stuff at the end or put it in a cart for me.
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February 2020 by Better B.
Down hill run. The snack bar closed and was removed. Fewer cashiers each visit. And tedious policies and customer service issues now. Bought a pair of pants, tried them on today and found the sizing was all goofy. 1-2 inches short in the waist, about same shortness in the leg length as well. So, back they went. Only one associate in customer service, so I got to wait through three other customers with issues. Advised the rep the sizing was wrong and she wanted the receipt. I'd bought these in the Christmas rush, so I hadn't gone through all my paper work to find that one cryptic receipt. It's 2020 and most stores are happy enough to look up the transaction on their computer. The associate scanned my card and found the transaction. She advised, because I didn't have my receipt, I could only get a gift card for store credit. So....fine, I bought it there, she knows I bought it there and knows I paid for it with the mandated MasterCard, and I pay for the "privilege" of spending money in their store.....and because I didn't bring in my receipt, she's going to take a little more of my time, her time, the time of the people in line behind me, and give me a gift card (which isn't free to the store) to make me whole. What a waste of everyone's time and great way to treat a "member". I politely took my gift card, and reduced my support for BJs in Yelp. That's how you get to be number three in an industry with only three participants.
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December 2019 by Robert K.
So a few times my wife and I have stopped in the tire service garage of BJ's. First off there supposed open at 9 AM these guys don't get there until 930 if you're lucky and then they have nothing but an attitude as And if all I had to come to work today so yeah they're pretty poor over there
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December 2018 by D W.
We joined as an alternative to Costco. We thought the empty parking lot and store were a plus. Now we understand why this store is unfilled. Our first return of one item (under ten dollars &their exclusive store brand) was a lesson in frustration with zero resolution. Surprisingly weak customer service. Happily back to Costco, Caraluzzis (amazing organic produce), and Stew Leonard's for shopping local. They will get our hard earned shopping dollars.
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October 2018 by Peter A.
I went to the tire service center to get a battery. The gentleman there was of no help at all, very rude, would not help me at all. I was ignored totally. He stated that the batteries were franchised out and BJ`s has nothing to do with them! I was on my own. I mentioned I was going to complain inside, he said go ahead! I have purchased 3 batteries there before and there was always someone to help. So, never again! I want to sears, they were so helpful, I don't even like to go to sears...Great battery for $110.00. So do not go to the tire side if you want just a little bit of customer service or a battery, you won't get it. It was shocking how rude, mean, and uncaring an experience I had today. I will not renew my membership. I will resign at costco.
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October 2018 by Kay H.
We have had very good luck with BJ's. I am not sure why the reviews here are so negative. It may be that only people who have bad experiences need to vent. I buy my organic milk, eggs, rotisserie chicken, and veggies here. The gas station is always busy but it goes quickly. I had a Costco membership , but I don't like the parking. The bakery is better at Costco , but I am just as happy because I don't need the added calories to my diet. Stop and shop has the best tasting frosting and I don't need to pay them to shop there. I also can get parking. Costco is always packed and the parking stinks. The hours are also not for a consumer.
